Cashier/Customer Service (Current Employee) – Gretna, LA – September 26, 2016
a day at floor and décor is very predictable because u don't know what kind of customer you are going to help its all about working with people and making people happy and excited to redo their homes but I enjoy my job because I love my co workers because we work together as a team. My motto is if I can make at least all my customers happy I know I have done my part on my job that day.
Pro Services Manager (Current Employee) – Colorado – September 20, 2016
This company is going places! Its currently owned by two investment groups and they are using their capital to open new stores all over the country. Its a great place to get practical skills including customer service, sales, management, and business. If you have bounced around retail or food service this place can change your life. You have to put in the work but you will absolutely get rewarded.
Receiving Associate (Former Employee) – Roswell, GA – September 17, 2016
My time at floor and decor was very educational I would say learning how to lay down flooring and learning knowledge of the product to make me of better salesman over the two years that I worked at floor and decor the frequent management change as far as store managers all the way down to associate managers I felt the company was losing chemistry with each other meaning the employees
Anonymous (Former Employee) – Hilliard, OH – August 21, 2016
The store used to be great until we got the current store manager. He's not a team player and doesn't care about the associates. All he cares about is his paycheck. He penalizes us when the store is not perfect and we have no staff to make sales and have a perfect store at the same time. The ratio is just not there. He needs to get out of the office and take control over his store and help us out every now and then when he knows we are in need of help. All the weight is falling on his department managers shoulders when they are already passed exaustion. They do their best to keep up store morale. By the way, rushing to get everything perfect before an executive walk is the worst. The store will never be perfect and corporate needs to see the problems we are facing every day. How can things be fixed when they don't see a problem? Overall a bad company to work for but hey, it is a job.
Incredibly unethical management style. Why? Upper management's salaries and bonuses are based on maintaining low wages for the rest of the staff. Their products are mostly Chinese-made which has affected the local market; also "fake" porcelain and inferior stone products. In other words, US American companies have basically adopted Chinese-style economics: low-wages, substandard products and rich bosses.
Low wages, no life-work balance, management/employee "wall" exists
Assistant Department Manager/ Warehouse (Current Employee) – Miami Gardens, FL – July 28, 2016
Its a fun place to work at with you like to customers service. They would train you so you know the product. Management are fair and are good people. Co-workers are hard worker and team players. The harder part of the job is working hours... Working with people is the enjoyable part of the job
Customer Service Associate (Former Employee) – McDonough, GA – July 13, 2016
Typical day at the job consists of helping every customer with their needs. I've learned a lot of SKU's since mostly none scan! I also learned a lot about the material. The cons are that management don't take the correct action when there's a problem. They take forever to come when called, which makes customers really angry. CSA Supervisor is never up front seeing what's going on. Store manager curses a lot when there is huge returns. They also tend to let go of the good employees and keep the worse ones. If you're part time, they make you work full time without any benefits. Also, almost all employees call out and only some get away with it. Management treats everyone different, which makes this store unfair.
you get to interact with different people and learn about the material.
Part Time Sales Associate (Former Employee) – Boynton Beach, FL – July 12, 2016
Store Manager And Department Manager Are Not Truthful ...They Got Mind Games They Play...You Will Regret It.......Use You For There Benefit Trust Me I'm Smart And Intelligent. ...Karma Is Enjoying Thar Company. ..Most Evil Place You Can Work At...Try It For Month...
Worst place for advancement, part time work, and work life balance
Customer Service Associate (Current Employee) – Savannah, GA – July 11, 2016
The CEM of this company clearly has no clue what he's doing. All of the department managers are okay, but the CEM is untrained and arrogant. He threatens and harasses all of the staff when we don't do things his way, which are incorrect and technically against company policy. We have contacted corporate but they don't seem to want to do anything about it. We have been overworked, underpaid, had our hours cut to the point where the full time employees are getting no more than 25 hours a week and part timers work 3 hours a day. Many of the staff members have left, and the rest of us are considering going on strike. I've never hated a job so much.
Gained valuable management experience here and learned a great deal about leading a successful team. I handled all day-to-day store operations as well as providing excellent customer service. It did require some very long hours on occasion but all in all I enjoyed my time here.
Certified Retail Sales Specialist (Current Employee) – McDonough, GA – June 7, 2016
A typical day at work at Floor & Decor consists of helping customers pick tile, wood, and stone for their projects. It also consists of heavy lifting and heavy implementation of workplace politics to avoid being caught in a web of mess. However, I must say, I have learned a lot, considering that I knew nothing about wood, tile, stone, or installation prior to being hired here. There is a lot of useful information in this field, especially if you seek to be a future homeowner.
As far as co-workers go, I enjoy them. At times things can get a little catty, causing me to get a little distant, but they are good people generally. We also have friendly management there. They (most of them) know how to treat their employees and still get tasks done.
The most enjoyable part of the job is interacting with the customers and seeing new faces almost every day. The least enjoyable (and considerably the most difficult part) is flat-stacking and lifting heavy object consistently. On the bright side, it saves you a trip to the gym.
Nice people, good treatment from managers, rewards for good work, incentives
Occasional management slip ups, drama amongst employees
It has been a pleasure working at Floor & Decor. The opportunity for advancement, upper management, and the job security are major benefits. While serving as Operations Manager it was key that I developed a business rhythm for myself. My daily routine would consist of reviewing the business from the previous day, auditing daily procedures, managing employees, reviewing P&L statements, and ensuring company safety standards.
Starting at Floor & Decor in 2013, I worked part time as a sales associate and in a short 2 years was promoted multiple times and most recently to Operations Manager in 2015. I learned many skills during my tenure, such as sales, merchandising, promotional skills, customer relations, budgeting, human resources, financial analysis, accounting, and safety practices.
The most difficult part of my job was balancing the random schedule. By not having a set schedule it would sometimes become difficult to get into the rhythm I set for myself.
The most enjoyable part of the job was meeting new people and seeing how my contributions helped the company succeed.
Great overall management, bonuses, growth opportunity
Although when i started at floor and decor i was very enthusiastic about the job. Two years later all i have is a 35 cent raise and am deeper in the hole. i would not recommend this job to anyone raising a family. if you are looking for a career keep looking Floor and Decor is a privately owned company who does not pay well. its only concern is the people on top. their job model is out dated as well as very oppressive i have never worked for a company who demands so much and gives so little. im sure within the next 10 to 15 years i may eat my words, but at this time am completely jaded by this company and all that it stands for.
Productive retail environment with room for growth.
Design Specialist (Current Employee) – Skokie, IL – May 11, 2016
Floor and Decor is a great retail store for tile, wood, and stone. Given my background in interior design and tile installation, I was able to assist customers in a way other employees could not. The company is ever expanding, and gives opportunity for employees to advance within, which is what I like about working for them.
Unfair, overworked, under qualified mgmt teams ran the store I worked at. No work life balance, and very immature employees who do not deserve to continue working. Meanwhile hardworking employees get bashed on, questioned on integrity, and not paid to compensate the effort.