Poor compensation and benefits, dangerous work environment, limited opportunity for advancement.
Product Specialist/Customer Service Lead (Former Employee), Arvada, CO – May 28, 2014
Pros: great prices, if you're a customer.
Cons: terrible compensation and benefits for employees, physically strenuous, dangerous work environment, company does not care for its employees.
After working for this company for almost a year and a half, I have little good to say about them. Originally hired on as a Tile associate, I learned that my job largely consisted of flat-stacking boxes of tile. Essentially, breaking down pallets of tile, and changing the orientation of the boxes from vertical to horizontal for display/safety purposes.
Boxes – more... of tile typically range from 35-90 lbs. per box. Pallets have anywhere from 25-50 boxes per pallet.
Aside from expected to be a physical work-horse (loading and unloading customer orders by hand, flat-stacking the sales floor, restocking returned product, etc.) You are expected to be a product specialist, know everything about the product, how it is installed, and be able to identify the thousands of products by sight.
They track your sales to see if you're pulling your weight. There is no positive re-enforcement for sales, no commission. The customers expect a full-service transaction. You shop for them, you load the product, you drag the half-ton cart up to the registers; you load it again into their car.
Forget about opportunity for advancement. Corporate will promote from outside the company, and demote anyone if they can find someone to do your job at a reduced pay. – less
Pros: compensation, benefits, vacation, medical. knowledgable management and employees. fast paced advancement opportunities
Cons: sometimes it's hard to balance department maintenance with customer service
I was trained well to work with customers and the management goes above and beyond to make sure I know the products I'm selling. There is a lot to learn if you haven't previously worked in flooring but the employee training program is excellent. My co workers are friendly and always willing to lend a helping hand when needed. The overall customer service – more... is great. Management helps to enforce an up beat, fast paced environment to balance the employees work experience. Must have a good work ethic and great customer service skills to excel in this company. Taking initiative has been key in my success with this company. – less
Warehouse Supervisor (Former Employee), Roswell, GA – April 23, 2014
This is a private company that has very little experience in multi-unit retailing. Investor led upper management group, zero formal employee training program, and no set technical (or otherwise) conduit for communicating product knowledge.
Great work environment with excellent goals and vision
Tile Specialist (Current Employee), memphis, tn – March 17, 2014
Pros: awesome team, great work environment
Cons: inexperienced managers
I learned to be proficient in sales. There was an awesome team that had fun with competition in sales. Some managers were slightly biased but there was no hostility. This was overall a great job to work and I would definitely recommend this job to others.
Assistant Department Manager (Current Employee), Memphis, TN – November 26, 2013
Floor & Decor can be a bit overwhelming. There are thousands upon thousands of square feet of product. You need to love working in customer service. You will be in constant contact with customers that need help making decisions, and they may have no idea what they are looking for. Management is very hands on in day to day operations in the store. They – more... are great about educating associates on the products in the store. They drive you to be excellent and encourage you to seek promotion within the company. – less
You will not have any privacy in this company. Managment will make any attempt to make your time there as miserable as possible. Managment will have other employees snoop on your facebook and find out what you do outside of work. Managment will bring drama into work. Oh and some how the GM knew what you did on your day off. Any women that talk to any – more... males are automaticly being watched to make sure you are not sleeping with them. Even tho two of the managers are dating and have been for years but that's not a issue. Anyone working on the floor will work their butts off for dirt pay and don't expect a thank you and be ready to be a manager cause the ones that are titled managers will be in the office eating lunch and will never deal with customer complaints or get off their butts ! GM will feed her pets but never any of the other staff. The only time you get free food is when other contractors buy it for you, the managers will come out of the office for that though. if you call for a manager you will get a reply what do you want .
Ask them why do you have such a big turn around on employees? They will turn it around on the floor people, everything that goes wrong in that place is your fault. A couple of accidents that should have been reported they turned their heads likr nothing happend.
Worse place ever to work! McDonalds is probably a better place to work and more room to move up. – less
A typical day at work was dealing with trucks delivering tile and loading up trucks. Along with dealing with customer pickups and loading their orders in their trucks/SUVs or trailers, when a spotter for the forklift was not available I have to use a pallet jack to load customer orders by hand lifting anywhere between 10 - 50 lbs. The one thing I learned – more... more was logistics which is fun to do. As far as management goes there some that did belong there and some that didn't because they didn't understand how a working warehouse is supposed to be ran. Some great co-workers and then you had some of your bad apples, that's just about almost everywhere though. Nothing was really hard except going in at 3am, the most thing I really enjoyed there was meeting new people a lot of customers liked along with the contractors due to me getting there orders out fast. – less
Best price in the south east region of Georgia for hard surface flooring
Sales Associate (Former Employee), Kennesaw, GA – October 10, 2013
Pros: flexible hours
Cons: pay rate was minimal
Floor and Decor offers the best price for hard surface flooring, also, it has one of the best and biggest showrooms in the south east area of Georgia. Working for this company was enlightening and educational for not only prospective buyers but, also employees. The hours were flexible
anonymous (Former Employee), anonymous, CA – September 10, 2013
Pros: loved my co-workers
Cons: poor managment
The store manager made this pace unbearable to work in. His poor customer service policies made it difficult to resolve customer issues and not make people irate. As long as your order went smoothly or your purchase was complete in one day you had a good experience, but if something goes wrong then customers won't be receiving good customer service. – more... Developing customer relationships was not promoted. Sales quotas were imposed on us without any benefits except for potentially being able to work more hours or to hire more people. The manager only looked at the bottom line and didn't care about his staff or the customers.
He also showed favoritism and promoted people that told him what he wanted to hear or did what he asked without question. I have worked in retail for over 20 years and have not seen such poor management as I did there. I left my previous job to work there because they paid me better, but other than that the experience was horrible.
The only thing that made me sad to leave was leaving the great group of people that worked as regular sales associates there, and a few good department managers. – less
Wood Specialist (Current Employee), Arlington, TX – September 10, 2013
Pros: great learning experience, nice coworkers, and good about giving days off when needed pending reasonable notice
Cons: unpredictable schedules, regularly held late - long past ending time
Overall, I enjoy working here. A typical day usually starts off with helping whatever customers I see. I get to find out what they're working on and then help them find what they need to accomplish their goals. I've learned a lot about wood and laminate floors as well as tile and stone. Generally people come in for a small item or just one project, – more... but I get to help them discover a whole new set of ideas. They want a floor, I can help them create an environment - floor, walls, ceiling, counter tops, etc. Management is very good. Polite and informative. They are always willing to help me when a situation comes up that I am uncertain of. My coworkers are very helpful too. When I started, I knew next to nothing. They taught me everything I've learned up to now and continue to help me, and I, them. The hardest part of the job is cleaning up at the end of a busy day. There's usually a lot to do and it can get overwhelming at times. The most enjoyable part of the job is satisfying a customer. It's very gratifying to help a customer and see them leave with just the right item or material they need to complete their project. – less
Warehouse Manager (Former Employee), Pompano Beach, FL – June 4, 2013
Pros: great work hours
Cons: very crunched for time
Your work environment is always what you make of it. I made it a fun place for myself and my team. A lot needed to be done in very little time, so time management was a very big factor. I was able to lead my team to a very successful and productive day. I turned around the morale and productivity of the warehouse in less than 2 months. It was a great – more... place to work, but unfortunately i was laid off. – less
Sales Associate (Former Employee), Atlanta, GA – April 23, 2013
Pros: did not really see any
Cons: poor internal relations
This was the worst company I have ever been associated with. The management was extremely unprofessional and seemed lost the majority of the time. I was poorly trained and passed on from one employee to the next with no real set training guidelines. Most employees were real nice people but a few that I shadowed during the day I could tell really didn't – more... want to be the one training. Even the upper management were not friendly from the Department manager, Operations manager and even the General Manager. How can you preach customer service when your actions toward your employees and especially new hires you don't even greet. I don't get that at all and I been in the customer service industry for over 10 years.
Hint to Management: Do research.....If you have a high turnover rate then you must see why that is. At the end of the day it cost the company more money by constantly hiring new employees. – less
Great start up company with misguided, heartless management.
former employee (Former Employee), Corporate – February 12, 2013
Pros: great products for the consumer.
Cons: leadership...heartless! conniving!
Beware of this company! Regardless if you work at one there stores or the SSC. This place lack the ethical and moral fortitude to treat people right. The management, from all the Executives, Directors, GM's are so focus on themselves and their six figures salary to ever care about their employees.
Can't trust anyone! Heartless mindset! Buddy Buddy – more... System. This company has such a high turnover, but they can't seem to grasp the idea its because of the way they treat their workers. This company is so focus on trying to expand, the management and how they treat their employees will be their downfall. – less
prefer not to list (Former Employee), smyrna – January 24, 2013
Pros: none. nothing i can say good
Cons: low salary, no bonuses, high priced benefits ie: medical, dental
As with many other reviews the management in this company is very horrible. If you take these reviews as like you do with product reviews than I would suggest a pass on this company. They will praise this and that, but in reality its just management hype. Raises, bonuses? Forget about those, You maybe told you can get, but you never will. So unless – more... your applying for a cushion management position, look elsewhere. I had the displeasure of working at this company HQ office in smyrna and it is not an environment that is ideal to work within. There is managers for managers, meetings for meetings. In my opinion the company is too greedy. – less
Associate (Former Employee), Houston,Tx – December 21, 2012
Pros: awesome people, learning experience.
Cons: frequent injuries occur. no employee appreciation, threatening work enviroment.
Heavy manual lifting a regular occurrence. Management is demeaning at best and make employees feel, expendable. Company rarely promotes from within despite promises to do so. Positions are largely stagnant as are the pay rates.
Sales Driven workplace, with very little advancement available
Department Manager (Former Employee), Houston, TX – December 14, 2012
Pros: breakroom with television.
Cons: healthcare could be better, management needs overhaul. company does not seem to value associates.
Typical day consisted of merchandising product, while also keeping eye out for wandering customers. Sales goals are given which may hinder the amount of actual physical work that can be completed in allotted time. Learned the numbers game of sales and how that correlated to profits and losses. And how to take those numbers and opportunities and make – more... the best of them. Management leaves much to be desired. Department managers bear the brunt of most of the work, and Store Managers or CEM's as they are called do not have firm grasps on how to treat associates as well as management. Job security was non existent as they frequently let you know how expendable you are. Hardest part of the job is by far the excessive lifting sometimes in the range of 75 to 100 lbs regularly. Close second would be the micromanaging. Most enjoyable were the people both customers and associates. – less