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Floor and Decor
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39 reviews

Floor and Decor Employer Reviews

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Job Work/Life Balance
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Great Associates
Operations Manager (Former Employee), Houston, TXDecember 10, 2014
Great Place to work if you have a supportive management team. Room for promotions and great learning experience. Training process needs improvement
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Always stuck behind a small register counter even when store was empty, no room for advancement, very boring.
CUSTOMER SERVICE ASSOCIATE (Former Employee), Norco, CADecember 1, 2014
Pros: somewhat flexible schedule to accomodate kids school schedules
Cons: no room for advancement, no benefits.
On days I opened I would count in all four registers before the store opened. The remainder of the day was spent greeting customers, accurately ringing up customers for purchases/returns, placing special orders, and occasionally assisting other departments with "skewing" products needing to be shelved. On closing days it was different only in that I – more... did not count the registers in but out, and did the proper count/change making for accurate deposit and deposit records. On occasion I was sent out to put fliers on peoples windshields.
I learned the computer programs for deposits and the procedure for accurately closing the store. The original management was kind and great with the employees, and the management who took his place was unfortunately very clicky with the female teenage employees.
The hardest part of the job was feeling so out of place with all the younger employees, but bringing in new customers because of how I handled their phone calls was a wonderful feeling. I had a lot of customer compliments and even one letter written to the company. Outstanding Customer Service is always my goal, and I really enjoyed so much positive feed back. – less
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Ok workplace
Overnight Warehouse Associate (Current Employee), Tampa, FLOctober 21, 2014
Management is horrible, the store manager doesn't know how to go about things. The supervisor for overnight is not up par
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Productive and fun work place
Asst. Manager (Former Employee), Houston, TXOctober 3, 2014
Work place was fun and interactive. Management understands life outside of work and help to maintain the work life aspect. Advancement in the company is real easy and quick as long as your a good worker.
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Was able to be free to help customers
Assistant Manager (Current Employee), Reno, NVSeptember 18, 2014
Customer service was a focus here the worst part of it was the lack of consistency from management
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Nice place to be
Wood Specialist (Current Employee), Woodbridge, VAAugust 27, 2014
Nice place to work at nothing special, they're training is awesome.
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Not a fun place to work .
Commercial Relations Manager (Former Employee), Glendale, AZAugust 7, 2014
Pros: it was a job
Cons: the poor management staff
Stock and maintain a department

Management was awful and not helpful at all.
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My Summary
Tile/Warehouse Specialist (Current Employee), Boynton Beach, FLAugust 2, 2014
• Schedule trucks for receiving when called by outside vendors.
• Load and record customer merchandise in and out of warehouse, out the front door, customer pick-up including all merchandise in the customer hold area.
• Receive, open, unpack and issue sales floor merchandise.
• Stock shelves, racks, cases, bins, and tables with new or transferred merchandise.
 – more... Conduct safety inspections of inventory racks and pallet stacks.
• Maintain cleanliness, organization and appearance inside and outside of the warehouse/sales floor.
• Answer phone calls from outside vendors and customers.
• Create merchandise signs and price tags.
• Assist customers with “how to” presentations. – less
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Very little training in flooring product knowledge
Sales (Former Employee), Dallas txJuly 25, 2014
Cons: dangers every where. stacked pallets, children playing in between, loose tiles left on floor, slipping hazards
Hourly sales staff, are not trained in industry standards and product knowledge. They hire personnel who have no knowledge in the flooring industry. Customers are at the mercy of the sales staffs experience or non-experienced based on the staff member they have help them. Pay is just above minimum wages for non experienced people. Pay for experienced – more... persons is fair, and benefits are good if you are lucky enough to be hired as full time. No benefits for part time. High turn over. – less
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Poor compensation and benefits, dangerous work environment, limited opportunity for advancement.
Product Specialist/Customer Service Lead (Former Employee), Arvada, COMay 28, 2014
Pros: great prices, if you're a customer.
Cons: terrible compensation and benefits for employees, physically strenuous, dangerous work environment, company does not care for its employees.
After working for this company for almost a year and a half, I have little good to say about them. Originally hired on as a Tile associate, I learned that my job largely consisted of flat-stacking boxes of tile. Essentially, breaking down pallets of tile, and changing the orientation of the boxes from vertical to horizontal for display/safety purposes.

Boxes – more... of tile typically range from 35-90 lbs. per box. Pallets have anywhere from 25-50 boxes per pallet.

Aside from expected to be a physical work-horse (loading and unloading customer orders by hand, flat-stacking the sales floor, restocking returned product, etc.) You are expected to be a product specialist, know everything about the product, how it is installed, and be able to identify the thousands of products by sight.

They track your sales to see if you're pulling your weight. There is no positive re-enforcement for sales, no commission. The customers expect a full-service transaction. You shop for them, you load the product, you drag the half-ton cart up to the registers; you load it again into their car.

Forget about opportunity for advancement. Corporate will promote from outside the company, and demote anyone if they can find someone to do your job at a reduced pay. – less
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Great training, fast advancement opportunities, growing company, friendly management
Tile specialist (Current Employee), Boynton Beach FloridaMay 14, 2014
Pros: compensation, benefits, vacation, medical. knowledgable management and employees. fast paced advancement opportunities
Cons: sometimes it's hard to balance department maintenance with customer service
I was trained well to work with customers and the management goes above and beyond to make sure I know the products I'm selling. There is a lot to learn if you haven't previously worked in flooring but the employee training program is excellent. My co workers are friendly and always willing to lend a helping hand when needed. The overall customer service – more... is great. Management helps to enforce an up beat, fast paced environment to balance the employees work experience. Must have a good work ethic and great customer service skills to excel in this company. Taking initiative has been key in my success with this company. – less
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Not a people friendly company
Warehouse Supervisor (Former Employee), Roswell, GAApril 23, 2014
This is a private company that has very little experience in multi-unit retailing. Investor led upper management group, zero formal employee training program, and no set technical (or otherwise) conduit for communicating product knowledge.
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Great work environment with excellent goals and vision
Tile Specialist (Current Employee), memphis, tnMarch 17, 2014
Pros: awesome team, great work environment
Cons: inexperienced managers
I learned to be proficient in sales. There was an awesome team that had fun with competition in sales. Some managers were slightly biased but there was no hostility. This was overall a great job to work and I would definitely recommend this job to others.
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Overall it was a pleasant enviormentent
Cashier/ Customer Service (Former Employee), Austin, TXDecember 5, 2013
Pros: free food, nice people
Cons: on feet all day
I loved my coworkers and really enjoyed being a part of a team.
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Fast Paced & Friendly Atmosphere
Assistant Department Manager (Current Employee), Memphis, TNNovember 26, 2013
Floor & Decor can be a bit overwhelming. There are thousands upon thousands of square feet of product. You need to love working in customer service. You will be in constant contact with customers that need help making decisions, and they may have no idea what they are looking for. Management is very hands on in day to day operations in the store. They – more... are great about educating associates on the products in the store. They drive you to be excellent and encourage you to seek promotion within the company. – less
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Unprofessional
Cashier (Former Employee), Highlands Ranch, CONovember 25, 2013
Pros: 1 hour lunch
Cons: poor assistance from co-workers, lack of management, frustrated customers
A very high-strung work environment. Stubborn Co-workers, lack of management. Paychecks not arrive on-time. The worst place I ever worked in my life.
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No personal life
Na (Former Employee), ArizonaOctober 28, 2013
Pros: a few good coworkers
Cons: management poor.
You will not have any privacy in this company. Managment will make any attempt to make your time there as miserable as possible. Managment will have other employees snoop on your facebook and find out what you do outside of work. Managment will bring drama into work. Oh and some how the GM knew what you did on your day off. Any women that talk to any – more... males are automaticly being watched to make sure you are not sleeping with them. Even tho two of the managers are dating and have been for years but that's not a issue. Anyone working on the floor will work their butts off for dirt pay and don't expect a thank you and be ready to be a manager cause the ones that are titled managers will be in the office eating lunch and will never deal with customer complaints or get off their butts ! GM will feed her pets but never any of the other staff. The only time you get free food is when other contractors buy it for you, the managers will come out of the office for that though. if you call for a manager you will get a reply what do you want .

Ask them why do you have such a big turn around on employees? They will turn it around on the floor people, everything that goes wrong in that place is your fault. A couple of accidents that should have been reported they turned their heads likr nothing happend.

Worse place ever to work! McDonalds is probably a better place to work and more room to move up. – less
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Working warehouse
Warehouse associate/ Cashier (Former Employee), Henderson, NVOctober 22, 2013
Pros: people, the benefits
Cons: management, no room to improve
A typical day at work was dealing with trucks delivering tile and loading up trucks. Along with dealing with customer pickups and loading their orders in their trucks/SUVs or trailers, when a spotter for the forklift was not available I have to use a pallet jack to load customer orders by hand lifting anywhere between 10 - 50 lbs. The one thing I learned – more... more was logistics which is fun to do. As far as management goes there some that did belong there and some that didn't because they didn't understand how a working warehouse is supposed to be ran. Some great co-workers and then you had some of your bad apples, that's just about almost everywhere though. Nothing was really hard except going in at 3am, the most thing I really enjoyed there was meeting new people a lot of customers liked along with the contractors due to me getting there orders out fast. – less
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Best price in the south east region of Georgia for hard surface flooring
Sales Associate (Former Employee), Kennesaw, GAOctober 10, 2013
Pros: flexible hours
Cons: pay rate was minimal
Floor and Decor offers the best price for hard surface flooring, also, it has one of the best and biggest showrooms in the south east area of Georgia. Working for this company was enlightening and educational for not only prospective buyers but, also employees. The hours were flexible
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good place good people
Warehouse Manager (Current Employee), Memphis, TNSeptember 20, 2013
Pros: work/life balance
Cons: low pay
A pretty good job. The pay leaves a little to be desired. Work/life balance is a plus and the people and culture is high spirited.

About Floor and Decor

Floor & Decor provides more choices than the big-box, retail mega-stores. And we offer it for less than what you would find – Read more

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