Lack of consistency, lack of professionalism, terrible pay
Ophthalmic Assistant (Former Employee) – Kissimmee – July 23, 2014
I usually worked alone except for two days a week with 30+ patients on the schedule; majority for procedures. I assisted the specialist with preparing patients for injections, lasers, scribed medical findings, provided educational material to patients and discussed patient's diagnosis and addressed questions and concerns after doctor has left the exam room. I was the doctor's lead writer who traveled to three office locations.
I have learned about eye diseases, causes and treatments. Learned diagnostic testing and the retina more in depth.
Management needs improvement, there was a lot of office politics and favoritism and gossip. Upper management did not provide enough staff to help. They refused to hire help and never were consistent. They demanded a lot from staff and made constant changes but never provided the proper tools or training for the performance they were demanding.
I worked well with my coworkers and had a small great team who pulled together through such a busy, non-stop schedule; being pulled in many directions to try and make the clinic flow in as much of a timely manner as possible.
The hardest part of my job was the lack of help and the constant switching of providers. I went through three specialists in the two years I worked for the company. I was overloaded with patients that had difficult cases causing me to speed through patients and sacrifice accuracy for speed.
The most enjoyable part of my job was the wonderful patients and the wonderful doctors I had the pleasure to work with and learn from.