In terms of the customer service aspect of the job, you can expect the good and the bad. Glad to say I've had more good than bad when dealing with the students. Love my immediate coworkers and they've made my time here pleasant and bearable to say the most. On a greater scale, with respect to university politics, my biggest disappointment is in how employees are sometimes disregarded and not valued. That being said I have learned a lot working here and wouldn't trade the experience for anything.