A typical day performing general PC maintenance or answering trouble tickets.
Pros: great hands on real life experience in help desk service calls
Cons: currently no room for advancement.
The average day upon arriving to work entails first logging into work desk tickets to assess priority to schedule trouble tickets for assessment and repair. Typical trouble tickets range from lack of network connectivity, hard drive failure, faculty cannot login to pc, monitor issues, interruption of VoIP service, and printers off-line/jamming.
Some days could be as simple as performing updates, component replacement, or creating images through ghost or re-imaging of computers from PXE boot. And then some days, we are moving pc's from one location to another, or replacing bulbs in overhead projectors.
I haven't had a bad day yet. If I do run into a problem, I bring it up to my co-workers, research through the internet, or ask my supervisor. My team is always ready to share information to get the task accomplished.