Productive, fun, Zero benefits for non-full time workers
Bookstore Team Member (Current Employee) – Fort Myers, FL – October 6, 2016
Easily manageable hours made it a great job to have while in college. The best part was the work environment. Co-workers were always so helpful and upbeat. It made the whole experience much more enjoyable. The only issue was the fact that so many of those hired on at the beginning of the year had to be laid off after the "Rush Weeks." Only one or two of the twenty or so hired on were retained. No complaints about management or co-workers. The most important thing I took away from my short time with Follett was the great need for kind customer service representatives, no matter the circumstances. Even if the customer is unkind or if you had a terrible day, cheerful and heartfelt customer service is what gets the best results.
Assistant Manager (Current Employee) – Omaha, NE – October 5, 2016
It is a relaxing job, I loved that I'm surrounded by a diverse culture. Co-workers are felxable, and outgoing. I don't really see it as a hard job only when it comes to Finacial Aid when students need to charge heir books. The most enjoyable part is networking.
Fast paced team working environment with an emphasis on Customer Service
Sales Associate and Cashier (Former Employee) – Eureka, CA – October 3, 2016
A typical day at work sees a Sales Associate assisting customers with locating and purchasing the correct Texts for their semester, operating registers and maintaining a correct balance, maintaining company documentation, cleaning, and assisting the team wherever necessary.
At this job I learned how to handle a cash register and the basics of customer service. This was a great job for gaining sales experience.
The management at this job was wonderful. Scheduling was always correct and timely, and management was always willing to communicate about and resolve scheduling conflicts.
The hardest part of this job was managing difficult, angry, rude and violent customers. This, however, was a wonderful learning experience in customer service, and almost always resulted in a pleasant resolution. All non-resolvable conflicts were immediately referred to the general manager.
The most enjoyable part of this job was providing great customer service to the community.
Cashier, stocking, inventory, training (Current Employee) – Kalamazoo, MI – September 19, 2016
A typical day usually starts at 8:00 a.m. and I usually am the first cashier to get there to open up. The management doesn't seem to care whether you are happy or not with how everything is handled in a day-to-day basis. They never seem to leave their offices and don't really know what goes on every day. The co-workers are the best part of working there. Everyone is really friendly and close to the same age, so we get along great. The hardest part is trying to talk to a manager about anything, because they will twist your words and make you feel like you didn't get anything done by talking to them. The best part of the day is being able to hang out with the friends I have made there.
Team Lead (Former Employee) – Tempe, AZ – September 15, 2016
- Mangement was really great at working around your school schedule - I learned how to be a Leader of a team - Staff all got along so it made everyone feel like family - The hardest part of this job was overcoming new delegations and learning to become a better Team Lead
Cacc bookstore (Current Employee) – Alexander City, AL – September 11, 2016
-The first two weeks of school it was very busy -learned how to use register and take stock -management was good -one was productive and other was lazy -when it gets busy -being able to help ppl find books
Assistant Store Manager (Current Employee) – Texas – September 8, 2016
The pay employees receive against what they are expected to do is awful. There are few opportunities to advance. The corporate office is constantly reinventing the wheel and somehow it's always wrong. Never take the input of those IN the field.
Do not take a job unless you're already beat down and have given up on a real career.
Manager (Former Employee) – Clermont, FL – September 6, 2016
Before I was hired by this company I had no experience in this field. I truly enjoyed learning all the aspects of the jobs I had that eventually lead me to the store managers job.I learned new computer programs when the company made changes to the system as well. The job had its challenges. The "rush" (time when the students were coming in to buy there books for the upcoming semester) could be somewhat stressful. Getting the inventory in for the beginning of the semester and trying to guess how many books were needed was a challenge. (Not all students bought their books from my store.) I found the job enjoyable for the most part. I felt I developed a very good relationship with fellow employees. Interacting with the students and school personal was very rewarding as well.
Sales Associate (Former Employee) – Indianapolis, IN – August 30, 2016
A typical day is filled with filling guest orders, organizing books, filling cloths racks and providing customer service. I've learned from Follett that it is important to keep a system or else things could get out of hand. The management at Follett was generally good and so were my co-workers. The hardest part of the job is no break room or in store restroom and the best was being able to work on campus- super convenient.
Billing Clerk/Customer Service (Former Employee) – Aurora, IL – August 23, 2016
Coming to work at Follett was like entering a place where your work is appreciated. Very nice atmosphere with nice energetic co-workers that greet you with a smile as you walk in the office. Even with it being fast pace at times everyone kept the best attitude and always made progress at the end of the day.