Follett financially unstable, recently downsized ~600 jobs .
IP (Former Employee) – Oa Brook – January 15, 2014
Anyone looking to start a career at follett, stay away. This company is undergoing major structural changes as well as having new senior leadership, who has cleaned house extensively. Roughly 600 jobs were downsized in November alone. Many talented individuals have already left and countless more are looking to leave. The situation at follett will only get worse before it gets better.
no work / life balance, unreasonable expectations for performance, lack of resources to perform job, weak middle management.
Stcc bookstore (Former Employee) – Springfield, MA – July 17, 2017
working at the bookstore was a very nice job, manager was very nice and if you asked for help you then received it. the employees there were also very understanding of when something came up and you needed them to cover for you. follet company makes sure you are being taken are of and when you're working there you guys will star to become a family
Store Manager (Current Employee) – Lafayette, LA – July 13, 2017
Highly satisfied with my time at my current job. Work culture, middle and upper management, quality of work life balance are all highly satisfying. Highly confident in the future of my position and company.
Team Lead General Merchandise Specialist (Former Employee) – Wellesley Hills, MA – July 13, 2017
I worked at Follett while taking classes. It was a great part time to make extra cash without the head aches and responsibilities of other customer service positions. It was a great place for me until I took on more hours and responsibilities at the same pay rate. I moved on because I needed to make better living wage for the amount of time I was spending at work.
IT Project Coordinator (Former Employee) – Westchester, IL – July 9, 2017
In my role as a contractor in the IT Product Support department I dealt with an extremely welcoming and professional group of colleagues. The goal for the team was to provide high level customer service to field customers. In my opinion they succeeded in achieving this goal while supporting each other, and ensuring a comfortable work environment.
RECEIVING SUPERVISOR ASSISTANT (Former Employee) – South Bend, IN – July 7, 2017
This was a temp job. Your were told that there could be a option for becoming a permanent employee. This is the one thing that was never followed thru on. Overall it was a good place to work and my direct manager was a great person to work for.
System Administrator (Current Employee) – Illinois – July 5, 2017
Owner's don't care about employee's anymore. Haven't received any merit increases in a couple years. Broken promises. Co-workers and direct management are awesome but upper level management no longer cares about their employees.
Team Member 1 (Former Employee) – Pensacola, FL 32514 – June 30, 2017
Store 645 was one of the most enjoyable places I've ever worked at. The team felt like a family and the management cared for our futures. Buyback was fast-paced and challenging, if a little stressful. Shipping and receiving was fun, even though the hours were a little restricted. The busiest time was when six or seven pallets of textbooks would come in at a time and the S&R schedule became 40 hour paychecks, but those were also the most enjoyable times. The work was simple but fun, and the people made it better.
Text Associate (Current Employee) – Sacramento, CA – June 28, 2017
Good, flexible job for students. I learned a lot of useful basic job skills. Semi-relaxed work environment as long as you're getting your work done. Unfortunately not a lot of opportunities for raises/advancement, even if you are tasked with more responsibilities. Only difficult if you can't stand repetition (i.e. sales cycles). Overall not bad if you're only sticking around for a while.
Mac technician (Former Employee) – Flagstaff, AZ – June 23, 2017
Work was laid back and we accomplished tasks at our own pace. The manager knew nothing about computers yet ran a computer store. Frequently ran negative profit margins by giving away expensive parts to anyone who complained.
Clerk (Former Employee) – Las Vegas, NV – June 21, 2017
This job is just your basic retail job only its on a college campus and you are dealing with books for inventory. I didn't really like the manager at the CSN Cheyenne Campus she was a little standoffish. The Henderson Campus manager was great though.
As a student depending on this job for consistent hours was impossible. That being said follett is amazing at working around test schedules.
Sales Associate (Former Employee) – Buffalo, NY – June 13, 2017
Working on a college campus is in high demand, follett knows this and it would seem that they take advantage of the need that some students like myself had for work. Some weeks one can expect 20 hours while the next week you get 5. It became increasingly difficult to pay my bills but the convenience of working on campus made me continue here until my graduation. I was never afford a raise or even a compliment for my work nor was anyone I worked with other than management.
Cashier (Former Employee) – North Little Rock, AR – June 12, 2017
I had fun working for Follett. The only complaint I would have is the pay and hours. During the slow time of the year ( which to me seemed like 65% of the year) I was lucky to get 30 hours a week and my hourly pay was VERY POOR. I'm lucky that at the time I was young and I made it work. Whenever I would get a raise it was a very small amount, and I felt like I deserved more pay for my work.
I have nothing but good memories from working at Follett and made some good friends. During the busy times of the year I was able to work all the overtime I wanted, so that was nice. But 12 hour days will wear you out quickly!
Cashier/Sales Associate (Former Employee) – Clinton Township, MI – June 8, 2017
This job was great until I didn't get my paycheck one time which led me to not returning. I don't play about my money because I earned it, I had to change my bank account information due to fraud and it took them 4 weeks to change it in the system. Even then, my paycheck was still 4 days late in the mail. I dont like my money being messed with so that became a problem for me. However, the store manager was nice and helpful.
Lead Sales Associate (Current Employee) – Westchester, IL – June 8, 2017
I am the sole employee at my location and my store runs very smoothly. I appreciate the availability of the management at the larger campus store. If I ever have a problem I can call and they will help me work through it.
The hardest part of my job is the down time. Working at a campus bookstore that has around 600 students during a busy semester makes for lots of cleaning and organizing time.