Follett financially unstable, recently downsized ~600 jobs .
IP (Former Employee), Oa Brook – January 15, 2014
Pros: nice coworkers
Cons: no work / life balance, unreasonable expectations for performance, lack of resources to perform job, weak middle management.
Anyone looking to start a career at follett, stay away. This company is undergoing major structural changes as well as having new senior leadership, who has cleaned house extensively. Roughly 600 jobs were downsized in November alone. Many talented individuals have already left and countless more are looking to leave. The situation at follett will only – more... get worse before it gets better. – less
Temporary Store Associate (Former Employee), Downtown Miami – April 15, 2014
Pros: questions will always be answered, understanding of employees personal commitments
Cons: short breaks
It was an enlightening experience, never a dull moment in the workplace. The fast-paced environment keeps you on your toes, on every corner there is always a customer in need and something to do. Co-workers the majority of them were either students or highly experienced retail personnel that help you along the way.
Customer Service Representative (Former Employee), Tempe, AZ – April 15, 2014
I personally liked my job with follett corporation at Rio Salado. I would get to interact with people all day while still get everything done around the store i needed to. The few managers that ran that store were great. They were very encouraging and helpful. The hardest part of the job was the middle of the day rush when 20 people would be in the – more... store at once all trying to check out at one time. the most enjoyable part of that job was definitely interacting with new people constantly – less
Fast paced and repetitive but management is very helpful and considerate
Sales Associate (Former Employee), El Centro, CA – March 25, 2014
A typical day at work consists of helping students find the books they need and then ringing them up at the register. I learned how to use the programs for looking up books and how to inventory process works. Management and co-workers made the job worthwhile. The hardest part of the job is dealing with the amount of students that come in during rush – more... week. The most enjoyable part of the job is helping the customer find everything they need as quickly as possible. – less
Great hours until Rush when you work 12-14 hours a day 6 days
Store Manager II (Former Employee), Chicago, IL – March 5, 2014
Pros: bankers hours 9-5 m-f until rush then it's 7am-9pm m-sat
Cons: training is lacking, no job security, massive lay-offs, no authority, little support from corporate and dm
No formal training. I was given 4 days to shadow another store manager. I was not formally trained on the course materials ordering system or the store policies and procedures. There is only one person at each store who knows course materials, and everyone else is terrified of learning the textbook system. The store manager is a glorified supervisor – more... and not given the authority to discipline the employees. Approval is needed from Corporate and the Regional manager just to discipline a problem employee. When the school closes for snow days or inclement weather you are required to use your personal/vacation days. The company has done many lay-offs to full time employees. Store managers are required to learn course materials, deal with publishers, accounts payable, loss prevention, and daily operations of the store. This is very overwhelming and stressful. During rush the store manager is required to work 12-14 hours a day with no break. The manager also has to deal with textbook rental collections. The manager has to deal with upset instructors and school administration when books are sold out. There is little to no support from the staff or assistant managers because they are college students who don't give a care because they are only making minimum wage. Salaries here are not competitive and managers are under paid for the amount of work/stress that this job entails. – less
Receiving clerk (Former Employee), Mchenry, IL – November 30, 2013
Pros: flexing hours, working schedule.
Cons: poor management. the hr dept. will always side with management.
This is the worst company I have worked for. I have had over 20 different jobs in my 30 years working. This company management are bullies and dictators. I have personally seen a assistant "Supervisor" make 3 woman cry in one day. I have seen him throw things and make racist remarks about employees. When I reported him, I was told that he must have – more... been provoked. WHAT??? Do yourself a favor and keep looking elsewhere for employment. – less
Sales Associate (Current Employee), Jacksonville, FL – November 22, 2013
Pros: 10% discount on books and a 25% discount on merchandise
Cons: there is no telling if you will be scheduled between terms. and no healthcare
a typical day at work for follett is simple except for the rush season in college. you show up when or if u are scheduled then you work either general merchandise or textbooks. in textbooks the job is to assist the customers in finding their books and keeping the shelves stocked and the floor clean. the secondary job of a textbook employee is to work – more... with the online people and find a persons orner make sure its all there and give it to them. then after the store closes we clean the store by vacuuming the floor, taking out the trash, and wiping down the windows and counters. in General merchandise the job is far easier you work the register or your straightening the store untill closing then they do the exact same cleaning duties. – less
Phone Representative (Former Employee), Hampton, VA – August 21, 2013
Pros: great enviornment, great management, great for students.
Cons: breaks, sometimes your co-workers will bail, temporary position.
Awesome job! I worked there from my senior year in high school until my last year at TNCC. The management team is awesome, work goes by quickly. Only thing that isn't so great is that it is just a temporary position.
Internship (course) (Former Employee), Philadelphia, PA – May 30, 2013
Cons: lack of communication
This internship experience was attained through a course taken during my senior year. Myself, along with a team of other students, aided Follett in creating and developing a smart phone application. The app was based on quizzes, which focused on University related trivia. We developed the quizzes, a leader board, and the basic structure for the application. – more... We also made this into a competitive game in order to draw in more users. We created a promotional event in coordination with the University bookstore and Follett.
I learned a great deal through this internship, especially how difficult it can be to successfully coordinate and communicate with other business units within Follett. I also learned about the complexity of legal issues concerning certain business ventures (i.e quiz content and promotions). – less
Accounts Receivable Clerk/Sales Associate (Former Employee), Lake Worth, FL – May 22, 2013
Pros: advancement, training, co-workers
Cons: work schedule during holidays due to it being located at a college
I truly miss this position, and would still be there if I didn't have to move states due to personal reasons. I was promoted from a sales associate to the Accounts Receivable Clerk. There was never a boring day, and I was always on my toes which made the job fun. I was responsible for maintaining the store's receivable accounts with government agencies – more... that gave students scholarships for books. My manager was very helpful and helping me into the position because I never did anything of the sorts before, but I already knew the rest of the business so I was able to adapt quickly. The hardest part was leaving. I enjoyed working with my coworkers, but also the independence of my office position. – less
Internal Services Clerk (Former Employee), Easton, PA – January 4, 2013
Pros: everything about this company
Cons: there are no cons
Thsi company was a privalage to work for. The management was professional yet fun, and the work day flew by with all the tasks that needed to be completed. My co-workers were very helpful and respectful.
It was a very good start to my professional career.
Sales Associate (Former Employee), Omaha, NE – November 2, 2012
A typical day for me would be coming in clocking/signing in to my drawer and then performing any tasks that would be given. Whether that be to help finish sales at the cash register or to help a customer find a book, help put books and other miscellaneous items back on the shelf or helping the assistant manager get some packages ready to be shipped. – more... I did not one job, but many that helped me develop time management skills. – less