Cashier, stocking, inventory, training (Current Employee) – Kalamazoo, MI – September 19, 2016
A typical day usually starts at 8:00 a.m. and I usually am the first cashier to get there to open up. The management doesn't seem to care whether you are happy or not with how everything is handled in a day-to-day basis. They never seem to leave their offices and don't really know what goes on every day. The co-workers are the best part of working there. Everyone is really friendly and close to the same age, so we get along great. The hardest part is trying to talk to a manager about anything, because they will twist your words and make you feel like you didn't get anything done by talking to them. The best part of the day is being able to hang out with the friends I have made there.
Sales Associate (Former Employee) – Indianapolis, IN – August 30, 2016
A typical day is filled with filling guest orders, organizing books, filling cloths racks and providing customer service. I've learned from Follett that it is important to keep a system or else things could get out of hand. The management at Follett was generally good and so were my co-workers. The hardest part of the job is no break room or in store restroom and the best was being able to work on campus- super convenient.
Assistant Store Manager (Current Employee) – Texas – September 8, 2016
The pay employees receive against what they are expected to do is awful. There are few opportunities to advance. The corporate office is constantly reinventing the wheel and somehow it's always wrong. Never take the input of those IN the field.
Do not take a job unless you're already beat down and have given up on a real career.
Billing Clerk/Customer Service (Former Employee) – Aurora, IL – August 23, 2016
Coming to work at Follett was like entering a place where your work is appreciated. Very nice atmosphere with nice energetic co-workers that greet you with a smile as you walk in the office. Even with it being fast pace at times everyone kept the best attitude and always made progress at the end of the day.
Manager (Former Employee) – Clermont, FL – September 6, 2016
Before I was hired by this company I had no experience in this field. I truly enjoyed learning all the aspects of the jobs I had that eventually lead me to the store managers job.I learned new computer programs when the company made changes to the system as well. The job had its challenges. The "rush" (time when the students were coming in to buy there books for the upcoming semester) could be somewhat stressful. Getting the inventory in for the beginning of the semester and trying to guess how many books were needed was a challenge. (Not all students bought their books from my store.) I found the job enjoyable for the most part. I felt I developed a very good relationship with fellow employees. Interacting with the students and school personal was very rewarding as well.
Productive, fun, Zero benefits for non-full time workers
Bookstore Team Member (Current Employee) – Fort Myers, FL – October 6, 2016
Easily manageable hours made it a great job to have while in college. The best part was the work environment. Co-workers were always so helpful and upbeat. It made the whole experience much more enjoyable. The only issue was the fact that so many of those hired on at the beginning of the year had to be laid off after the "Rush Weeks." Only one or two of the twenty or so hired on were retained. No complaints about management or co-workers. The most important thing I took away from my short time with Follett was the great need for kind customer service representatives, no matter the circumstances. Even if the customer is unkind or if you had a terrible day, cheerful and heartfelt customer service is what gets the best results.
Fun and friendly environment with young, motivated employees
Lead Graphic Designer (Former Employee) – San Francisco, CA – July 11, 2016
Excellent managerial staff that is happy to train new employees to prepare them to help customers to the best of their ability. Usually each employee has a specific department they are assigned to (ie apparel, text, technology, etc) however once properly trained, it is easy to assist customers in any department. The most enjoyable part of the job was getting to know my co-workers, most of them are students but it is not a requirement or an advantage to getting a position. Overall, I would recommend this company to anyone.
Unclear directives or constantly changing directives.
Store Manager (Former Employee) – Waynesburg, PA – July 6, 2016
As with any company, there are pros and cons. For the pros, I would say this company allows a lot of room for advancement if the employee works hard and displays a positive attitude. As a store manager, there are ways to gain a bonus once a year which is based on targets set by home office. As for the cons, the company does not have a comprehensive training program. It would seem that training would be important at the beginning of the job start, however, it wasn't until over a year later I received any certified training. The company also lacks clear directives and when they do have clear directives, they often change at the last minute or when the previous job was started.
Sales Associate (Former Employee) – Atlanta, GA – July 4, 2016
A typical day can be slow depending on the hours of which you work. There are four different areas of profession of which you are assigned. Management can sometimes be based on personal ties. Co- workers are co- workers and predominantly friendly. Hardest part is nothing. The job is fairly easy and doesn't require certification. The most enjoyable part of the job is working with customers the customers are all predominantly nice and easy to work with.
discounts on text books and appearel
short breaks, short hours, no advancement, rare raises
RVCC Golden Lion's Bookstore Cashier (Former Employee) – Branchburg, NJ – August 10, 2016
I learned that something done over and over again is not so boring, every transaction is different. Giving personalized custom knowledge on specific items help make a difference in a students work ethic.
Work with peers / community, and helping others find what's right for them
needs to sell more items to generate more hours and sales
Picker and processor of different school books (Former Employee) – Woodridge, IL – July 17, 2016
Everyday consist of picking, processing, packing, and receiving books. How to process book into the computer. how to clean them without destroying them. ok management. some co-workers was great while others wasn't. the hardest part was hitting your numbers(they tracked your progress everyday). meeting new people.
Productive, Team Work, Fast Pace, and Friendly work envrioment
Supervisor (Current Employee) – Buffalo, NY – August 21, 2016
What I have learned from working with Follett is leadership skills, marketing skills, and team player. The most enjoyable part of my job is the satisfaction and happiness of customers feeling confident and comfortable of buying books and merchandise items.
Assistant Manager (Current Employee) – Omaha, NE – October 5, 2016
It is a relaxing job, I loved that I'm surrounded by a diverse culture. Co-workers are felxable, and outgoing. I don't really see it as a hard job only when it comes to Finacial Aid when students need to charge heir books. The most enjoyable part is networking.
Assistant Store Manager (Current Employee) – Springfield, MA – May 25, 2016
During my time with Follett, I have increased my customer service experience, which has been extremely beneficial. I have also improved my management skills, in regards to things such as inventory control and the management of people. Shipping and receiving procedures are now first nature to me as I am becoming more aware how important the seemingly small tasks are. The work environment at Follett is certainly a plus and is conducive to a positive learning environment.
Receiving & Shipping (Current Employee) – Takoma Park, MD – June 15, 2016
new things to learn everyday. getting to know about new technologies. very good atmosphere and friendly co-workers. new unexpected situation teaches me to learn thing every day. the hardest part of the job is newer software that i'm not quite familiar with. most enjoyable part is people are very friendly and management is very good,
Team Lead (Former Employee) – Tempe, AZ – September 15, 2016
- Mangement was really great at working around your school schedule - I learned how to be a Leader of a team - Staff all got along so it made everyone feel like family - The hardest part of this job was overcoming new delegations and learning to become a better Team Lead
In charge of $150,00.00 safe. Have to balance the safe and drawers of all the employees at the end of the day. Help with computer work when they are not understanding. Train new buyers. Give students cash for their used books.
Hayward - General Merchandise Associate (Former Employee) – Hayward, CA – May 6, 2016
The typical day at work was fast-paced and was filled with several responsibilities. I learned about apple and PC products and how to operate them. Learned how to operate and cash out my register. The management was great and they were always on top of things. Co-workers were a joy to be around and were always enthusiastic. The hardest part of the job as delivering knowledge of apple products considering there was so much to know. The enjoyable part was helping customers and being around my co-workers who are now my friends.