Mac technician (Former Employee) – Flagstaff, AZ – June 23, 2017
Work was laid back and we accomplished tasks at our own pace. The manager knew nothing about computers yet ran a computer store. Frequently ran negative profit margins by giving away expensive parts to anyone who complained.
Product Support Spclst-Interm (Current Employee) – Westchester, IL – May 18, 2017
This place could be great but they try to do too much and end up with half finished projects or software that doesn't work right for years. A lot of people have been here for too long and are dead weight and any new talent is not nurtured enough and leaves after a few months or years. People are not truly judged by their knowledge and are lumped in with people that are not on the same level making it hard to stand out. Merit system is garbage, broken, non existent, take you pick. People are promoted based seniority way to often even though they know nothing. Management overhaul is badly needed and a new knowledge based culture needs to be started. Clean house or wither.
Bookstore Associate (FT) (Former Employee) – Morehead City, NC – May 17, 2017
I enjoyed working at a Follett bookstore. Business was smooth and it was a fun experience. The management was very understanding of my school schedule and helped me set up flexible work hours. Communication between employees was good, so there were always enough people working.
Product Support Specialist (Current Employee) – Westchester, IL – May 16, 2017
My day to day operations include answering incoming calls and managing the ticket queues. Incidents range from password resets to store wide Internet outages. We support the software and equipment that runs our bookstores across the nation and overseas.
Customer Service Representative (Former Employee) – McHenry, IL – May 14, 2017
Follett was a good company to work for to get experience. You are dealing with librarians day in and day out which for the most part they are very nice and caring. You need to be able to juggle alot of tasks. Between managing orders and answering phone calls. Plenty of vacation time offered and decent benefits.
Sales Associate Lead Keyholder (Former Employee) – Dover, DE – May 9, 2017
Pretty horrible company to work for. Senior management does not pay attention to what's going on in the campus stores. I personally reported racism and bigotry by my manager, and management ignored it. When this manager was fired a year later for the same issue, management also fired the victims in an attempt to pretend nothing had ever happened.
Assistant Manager (Current Employee) – Kansas City, MO – May 8, 2017
The college bookstore setting is a fun and enjoyable place to work. I worked there for 8 years before Follett bought us out. Follett is a horrible company to work for. They do not treat employees fairly. They have issues paying employees on time and correctly. And advancing within the company is difficult because they do not promote fairly.
Team Leader (Current Employee) – terre haute – May 8, 2017
You don't always have something to do, but you can easily find something for yourself to do. I do many different things during the day. We have our busy seasons but then we have our very slow times and hours are never the same.
The bond you get with the employees are a lifetime of friendships
A typical day as a clerk at Follett includes utilizing the copy machine to send invoices to home office and using the computer to check balances. The current software is a little out of date but management is easy to work with to teach everything you need to know. You need to be able to count money relatively fast to balance out the safe at the end of the day. The hardest part of the job is keeping the cashiers tempered but it's also the most rewarding part to be able to listen and talk through associates issues. The clerk is like a mini therapist.
Store Manager (Current Employee) – Orlando, FL – May 5, 2017
Working for Follett is rewarding and a great place to start if you are looking to get into any sort of retail management positions. They allow for growth and are always willing to assist however needed to help you succeed.
Shipping and Receiving Clerk (Former Employee) – Chicago, IL – May 4, 2017
They dont give you many hours when the semester is not up and running. You mostly work as a temp until a position opens for you. It's not hard work its just sometime management might as for too much. Must remain busy even with nothing to do.