Follett Higher Education Group Employer Reviews

great place to work. excellent for students because you get discounts on school supplies and textbooks. Large corporation to work for so there is advancement opportunities.

I started out of College and have been there since. Not untypical of the culture at FHEG

worked there for 7 years started as a cashier promoted to shipping and receiving

Great place to work. Manager was great and it was easy to learn.

Retail operations. Continually growing, with multiple opportunities.

They were out of touch of the needs of the students and faculty.

The associates are the best part of the company. They are honest, hard working and put the customer first. So trying to solve or address a customer's problem or need is straight forward. You do not have to spend time getting everybody focused on the customer. They are already there. It then becomes a matter of how to help them in the best way.

Typical day at work involved running whatever reports my manager needed. Ordering and reviewing orders. Reconciling invoices and paying suppliers

I worked five years in FHEG and enjoyed working with Development Team in Course Management Team.

Very seasonal work depedning on which department you work in. Learned about managing work flow, non salaried staff and campus relations. Most enjoyable part was taking ownership of tasks both long and short term.

Not a good company to work for. They do not care at all about their employees. They cut hours so they don't have to compensate for lunch or any type of insurance.

I opened the store every day. That was a good thing, because I had a chance to get a lot of my task work done before we got busy. This also allowed my store manager to come in a little later, since I was capable of managing the morning work and setting up the cashiers. I learned a lot in this position, as the bookstore variety of retailing is much different – more... than the standard type I was used to - with MC Sports. I was told when I took the position that I wouldn't get a good handle on it for a year and a half, and that was about right. Not a dream job, but a good opportunity coming out of a transition in my life. – less

Everyday is something different from morning arrival. Retail demands close attention to detail, customer satisfaction.

Great experience! Making sure the store is properly shelved with textbooks and/or snack items. Made sure the store was clean to above satisfaction. The hardest part of the job was lifting certain textbooks.I had to make sure each student find their correct textbook for their classes. Lastly, I had to make sure the buyback sales were handled in a timely – more... and orderly fashion. – less

Fun job. co-workers are fun. management accomadates its employees to manage work and life. good benefits and oppurtunites to travel, learn and grow. Horitzontal movements happens often if you follow the core values.

A typical day is busy and alot of multitasking. Coworkers are great and it's a great company.

A typical day at work is making sure customers are satisfied before they leave the store. Checking in merchandise so that it will be accurate in the system and displaying the merchandise to get the customers attention. I am learning new things everyday such as: receiving products in the store, displaying merchandise, excel the Follett values to satisfy – more... customers needs, ensure accurate and effective visual merchandising within the clothing department, and inspect cartons from damage, verify against shippers'/carriers' bill of lading and/ or manifest.

The co-workers are a great group to be with because of their energy and compassion for others. The hardest part of my job is helping customers that are not satisfied. – less

I spent almost 14 years with Follett. Follett is truly an amazing company to work for. It's hard to find a company that really cares about it's employees. Follett is that company. They taught me a lot about being a good manager. I made some irreplaceable friends. I am very grateful to have spent so much time with them.

Shelving books, helping customers find the right textbook.

A typical day includes assisting customers, re stocking shelves and taking inventory and running the cash register. I learned how a small business works and how to relate to customers.The management was wonderful and was willing to help me with anything I needed. The most challenging parts of job was learning the cash register and the in and outs of – more... business. The most enjoyable parts were learning about the business and interacting with customers. – less