Administrative Assistant (Former Employee), North Haven, CT – March 6, 2015
Pros: challenge and team work
I was an Administrative Assistant at Ford Motor Credit. I was responsible for answering phones and directing calls. Most of the time I served customers as they were interested in paying off loans and/or consolidating loans, etc.
The management at Ford was excellent and there was great opportunities for advancement. The people I worked with acted like a team and being part of that team atmosphere was both exciting and productive.
The hardest thing about this job was leaving it. I left for a great reason...raising three kids. I am looking forward to re-entering the full time job market.
Lost Prevention Representative (Former Employee), Colorado Springs, CO – December 29, 2014
Pros: discount on ford line vehicles
Cons: no room for growth
You do man the phones for the whole day answering customer questions. I learned how to help people avoid repossession. Management was pretty decent. Co-workers keep a positive attitude and always willing to assist. The hardest part of the job is not being able to move up. The most enjoyable part of the job is being able to help a customer keep their vehicle.
CUSTOMER SERVICE SPECIALIST (Former Employee), Dearborn, MI – November 2, 2014
• Customer Service Calls/handling and directing • Effectively executing out-bound collection calls • Responsible for making timely decisions on accounts 45+ days, bankruptcy accounts and under current accounts. Following protocol to ensure timely resolutions • Responsible for Chapter 7, 13, and 11 legal affidavits and declarations-proof reading and making corrections when needed • General Clerical duties
Customer Service Rep (Former Employee), Greenville South Carolina – October 30, 2014
Pros: weekends off and great healthcare
Cons: the job was very stressful.
A typical day involved dealing with irate customers, local DMV's and sometimes police stations. My days were spent putting out fires for both customers and co-workers. I learned that sometimes that you have to be independent and multi tasking is an invaluable tool.
The best part of the job was my co-workers who were always willing to go above board to help.
Job was a learning experience in the customer service field
Customer Service Representative (Former Employee), Henderson, NV – October 9, 2014
Pros: management offering training opportunities
Cons: travel time to work was over an hour
Ford Credit gave me the opportunity to transfer to different departments when I mastered the current one. They allowed me to diversify my skills. Each new manager more helpful then the next. The hardest part of my job was starting new training and making sure I succeed with the new skills presented. The most enjoyable part working at Ford was of course succeeding at all the skills I was exposed to.
Account Collector (Former Employee), Irving, TX – August 6, 2014
Pros: great opportunity for career growth
Cons: the callcenter was clsoed
• Make outbound collection calls meeting expectations of 100 outbound per day • Exhibit effective skip-tracing techniques that provided positive results in locating collateral • Provide thorough and accurate documentation to accounts • Maintain superior quality assurance results • Servicing accounts by investigating problems and finding resolutions to create a positive customer experience • Maintain impressive • Updates account information and complete appropriate documentation. • Perform account level research to overcome objections that customers may have about payments needed to bring their account current
Customer Service Representative/ Collections (Former Employee), Tampa, FL – January 20, 2014
The environment in this company is horrible. The employees are micromanaged and treated as babies, unable to demonstrate their ability for decision making and capabilities of managing more responsibilities in order to excel. If you do not have a college degree it is extremely difficult if not non-existent chance of advancing within the company. In addition to the factor that they also discriminate towards race further debilitating chances to excel in ones career.