The job was very rewarding, knowing I was able to help a family in need.
Pros: set schedule, time requirements, federal laws. comp time.
Cons: irate customers, salary pay instead of overtime.
A typical day at work started at 8am. The customers were lined out the door and waiting to get their cases processed. If there weren't any new employees that needed to be trained I assisted other workers in completing their cases by time deadlines. I learned to control my emotions. We usually kept to our individual case loads of 1000+ per worker. I was a lead worker so I also handled employee and mailed in applications. I also attended several meetings a day in assisting the development of a paperless system. The hardest part was telling someone they weren't eligible for benefits when you knew they really needed the assitance. The most enjoyable part of the job was helping a family in need.