Customer Service (Former Employee), Wayne, NJ – April 8, 2015
Pros: Close to Mall
Cons: Short brecks
Taking incoming phone calls from customer to purchase merchandise over the phone. Management unfortunately was not the easiest to to talk to felt uncomfortable to ask questions. Co-workers could be – more... nice depending if Management was in the office unfortunate. The hardest pat of the job was explaining why a order was not properly place. Customers would sometime get upset if order did not come at the time promised. The most enjoyable part was the job was close to home. – less
Payroll Practitioner (Former Employee), Uniondale, NY – February 2, 2015
This position has enabled me to develop my payroll and HR skills. Likewise, it has challenged me to work with different types of people and to share a great deal of employee relation attributes. The hardest part of the job was to terminate people.
Was an excellent place to work until the company started to experience problems which led to it closing down.
Customer Service Rep (Former Employee), Melville NY – November 7, 2014
Pros: good raises, incentive sales promotions, respected company name
Cons: break times were erratic and strange, no assigned desks
As a customer service rep I sold products over the phone ranging from appliances to outdoor furniture while upselling and suggesting alternative products. In a day I answered up to 100 calls and handled – more... callback requests during downtime. • Assumed a leads role to assist new reps when a supervisor or manager was unavailable. • Performed follow up calls to make sure customer concerns and complaints were satisfied as well as scheduling delivery and repair calls • Called the store and service for customers to expedite solutions for issues that had been ongoing. – less
Employees get to concentrate in sales more than other jewelry comp.
Diamond & Fine Jewelry Selling Specialist (Former Employee), 1156 Paramus Park, NJ 07652 – July 26, 2014
Pros: conference room seminars with free lunch, extra bonus
Cons: when the line of furtunoff jewelry closed some people said it was a con, but i think it was just a family dispute for independently inherit access money.
Employee get to concentrate at work, Just sales, Some time at Dates we get Training in different,jewelry Items in conference Room with paid lunch, employees get to be up date in all the jewelry procedures – more... and innovations, and qualities of jewelry, co-workers keep the professional rules and sales procedures at all times, one of the hardest part was to keep the employee sales goals it was very high, but that company had good costumers and it was not difficult for me, it was fun, every month we get seminars in different jewelry items and free lunch and souvenirs. – less
Jewelry Buyer (Former Employee), Westbury, NY – April 26, 2014
Pros: nice working environment
Cons: the very many hours i put in
A typical day at work would include checking out the jewelry that arrived that day. I would visit with jewelry sales people, which taught me a lot about people, good and bad. I went to the Gemological – more... Institute and they taught me everything about stones, a great experience. I was younger than my co-workers, at first this wasn't great; but as long as I supplied them with good merchandise to sell, we all became buddies. The hardest part of the job was going to the jewelry shows and picking out pieces you hoped would sell. The most enjoyable part was helping people decide on a gift, or just pick out something for themselves. It was satisfying to see items that I had selected, being purchased. – less
Business Associate, Retail Sales (Former Employee), Westbury, NY – February 24, 2014
I started as a cashier working in college. I was told i can earn money on the side by selling the store credit cards. I knew nothing about sales i just knew how to talk to people and build repore naturally. – more... In two months i broke the record for selling the most cards (100 cards +) in 1 month. This was a job that the sales reps were really responsible for and i out beat them. I was pulled aside by a manager and was told i should not be behing a register i should be on the floor. I was promoted to sales in the cookwear cultury department where i was one of the top sales people in that department. – less
Holiday Sales Associate (Former Employee), White Plains, NY – January 24, 2014
this company was very challenging that improved my skills on a lot of things like scams. I've learned to always double check things was unsure of to be careful of the different policies. the staff was a great and understandable group.
Lead Sales Associate (Former Employee), White Plains, NY – August 20, 2013
Pros: great company
The company went bankrupt around 2009. They now only have a outdoor furniture store in a few locations in NY and NJ. They were big in quality: quality of product and especially quality of service. They – more... were extremely attentive to servicing guest needs and wants. Above and beyond was more of a requirement than a favor. Company went down during the big recession hit of 2007/08. Plus their location didn't help them too much. Store is greatly missed. – less
Great atomosphere and wonderful group of collegues
Sales Associate/Cashier (Former Employee), Westbury, NY – August 13, 2013
It was a pleasure to be part of the staff at Fortunoff. I enjoyed my job at Fortunoff for the few years I was there. I would tend to the customers, whether it be as the cashier or as the floor sales associate.
Customer Service Team Leader (Former Employee), Wayne, NJ – April 24, 2013
Pros: i was promoted as team leader in short time i was working at the company.
A day at work was answering phone calls. I worked within 5 functional areas of Customer Phone Service skill-sets. I was able to perform in answering 120 calls from a live queue and generating 30 outbound calls for follow-up. I worked with 12-15 employees. I was able to become a Team Leader.
Customer Service Representative (Former Employee), Uniondale, NY – February 4, 2013
Loked into the inventory in the warehouse and saw what merchandise need to be scheduled for delivery. Afdter that I looked up the customer who puchased those items and if there was a remaining balance – more... I would call the customer to settle the balance and schedule a delivery date.Throughout the day I would also sit in as the swtchboard operator and transfer calls to the appropriate departments and people. – less