I have grown in many ways at FORUM Credit Union. I started out as a teller (Member Advisor) and was quickly advanced to a Senior Member Advisor. My roles include making sure that our machines are always filled with money, balancing the branch, doing weekly, monthly and quarterly audits, helping our members and making sure all of the other member advisors are balanced and have what they need to meet their goals. I also have personal goals to achieve which includes new memberships, checking and loan goals.
The hardest part of the job is time management. There can be a day when I would have to get audits done as well as make sure all machines are filled, all while having a line of members to the door. I had to learn quickly on what to do first and make sure it was done quickly and efficiently.
The most enjoyable part of my job is truly helping members with their financial needs. Whenever offering a product, it's not because I am trying to meet my own goals, it's so I can save that member hundreds of dollars a month on refinancing or consolidating all of their credit card debt into one monthly payment. The look of relief on their faces is very rewarding.