Cons: lack of training, lack of support, high caseloads
You can have 2 15 minute breaks and 1 30 minute lunch. You will be lucky to have any of this. You will be so overwhelmed with the lack of training, lack of equipment and pressure to meet/exceed your goals you WILL live,breathe and sleep W2,Forward Service Corp. When you voice your concerns they are overlooked by inexperienced and uncaring managers who – more... will tell you to meet your deadlines and get things done. While you struggle, get frustrated with yourself and cry almost daily you keep trying to meet your goals. You continue to ask for help and support and it is there and then it isn't there. You will get help, then later it will be used against you so you become afraid to ask for anymore help.Your told we are here to help, tell us what you need, you tell your team lead or program coordinator and it is explained you have gone through training and you should know the answer or find it yourself.When your case loads are large and you work in an office with only one worker or your in 2 offices like me, you do not get the help you need.Things change daily and this is case management,but when your boss says today do this and tomorrow you do this for the same case it's EXTREMELY hard to keep up with this. Your boss gives you the wrong information or they made the mistake, but can't admit they did. You keep going and giving it your all and then you see and hear co-workers, even bosses say negative things about the employees they work with or have working for them. Doors are open and comments are said that should not be said. Upper management listens to the team leads and program coordinators so once you are on their list of you not meeting deadlines and goals no matter how much you have tried to get help in reaching them you look like you don't care to your bosses bosses.You can't win, you are wrong and you will change if you want your job. If you work in the right region you will have great co-workers, that is the only positive,people with awesome hearts who really enjoy the program. Hardest part of job is your managers because it's impossible to learn all you need to do with the lack of training your given and when you ask for help you need to figure it out along with the high caseload,phone calls, paperwork, computer work,training,meeting and other agency meetings.Typical day at work is your too busy to eat and you will cry or have a melt down because of frustration you get for lack of support. Co-workers some are good some are not good. you get that anywhere, but the good ones are good and they have amazing hearts. You will learn the W2 Manual and procedures for the W2 program. You will learn daily, mainly by all the mistakes you make and the emails or phone calls you will get regarding your mistakes and you should know how to do this because of your new worker training. You will learn how to work with parent or parents to reach there goals by maneuvering through many screens in a computer program. The most enjoyable part of the job is if you have a heart and care the joy you bring to a family when they have reached their goals. It is a great program, but unfortunately the people who manage you hurt you by blaming you and not helping you like they claim to do.Good money and weekends off. it's unfortunate there is such a high turnover in employees, you would think at some point it would be questioned what are we as an agency failing to do. If the agency can't keep employees, how are workers suppose to help customers/families find and keep work, we do not even do this as an agency? – less
Program Staff (Former Employee), WI – July 21, 2014
Cons: lack of support from supervisor/management
I would highly NOT recommend this company. The retention rate is ridiculous (under 70%) but they can’t figure out what is going wrong! Well let me tell you. Lack of properly trained supervisors. They promote from within, and it doesn’t matter someone’s experience. I was an outsider with extensive experience in the job that I was doing, however they – more... gave the team lead position to someone who is young and had no experience in it and had only been with the company six months. They provided her with no training to be a supervisor. There are too many layers of management and there is a huge disconnect between program staff and management. Management will come to the building that I work at, and not come around and talk to the staff that is working there. There is no appreciation from the middle management for the individuals working on the front lines. The benefit package is awful, not family friendly. You get 6 holidays and your PTO (vacation/sick time) is all in 1 account. So if you have kids and they are sick, you will never build up time to take a true vacation. The CEO/COO seem like they care, but they are too far disconnected from the program staff. You can talk and give a big show, but actions speak louder than words! I am so glad to no longer be affiliated with this company! – less
W2 Caseworker (Former Employee), Sheboygan, WI – February 10, 2014
Did this job for years,they came in Jan. 2013 changed everything on our day to day bases.They could have given us heads up but didn't I worked in 2 Counties and asked for help 4 times to my team lead, supervisor, and district manager not one person helped just took pleasure in making me cry. All they did is make my job harder and then blame me because – more... I wasn't on top of things. We started the new year with no phones, no computers, no office equipment, and 1 certified FEP, but still had our on going customers to serve and they expected that also. Team leader is to young, as they say wet behind the ears thought she knew more than me, after many yrs, she was in this job about 1MONTH!! I would never suggest ANYONE in ANY POSITION to work for this company.They are not family oriented, and talk about the good benefits (NOT) they are just down right HORRIBLE – less
This is a horrible place to work. There is very little support from management, pressure to achieve, and a heavy workload.
FEP (Former Employee), Marathon County – August 28, 2013
Pros: very few with the exception of co-workers, most of them are wonderful and really have their heart in their job.
Cons: pressure and little support from the top. the expectations are extreme.
Please don't use the job description as a guide for your job. At this place you must learn all the state regulations regarding W-2 and CARES, this takes weeks to learn. They have an inexperienced director who has no knowledge of what is required. The staff is way too young and are promoted way too quickly. If you want to apply ask for an accurate description – more... of the job. Wood County has the same job open for more money and their job description is extremely accurate. And by the way the benefit plan is horrible, if you leave with accrued vacation, you lose it. They do not pay out. You don't even get the day after Thankgiving off.
This is a State contracted position with no guarantee of the contract continuing. – less