Okay job, terrible company
Therapeutic Staff Support (Former Employee) – Doylestown, PA – June 23, 2015
As far as the job goes, it is a rewarding experience helping children/teens with behavioral/emotional/intellectual difficulties, even if their progress is minimal or slow.
As far as the FBH agency, it feels like you are just a number at a deli counter. There is a big distance between employees and the company itself. The office staff have no awareness of your performance, effectiveness and skill level as a TSS. All they have are your demographics on file. To get in touch with anyone from the agency is a job in and of itself. It takes a few emails for someone to get back to you and their attitude is little to be desired. They don't validate any concerns you have and are condescending in their emails. It's really easy for them to be that way when they are communicating via email from their cubicle.
There are problems with staffing TSS on cases. There are noticable gaps in employment because the agency can't keep up with all of the paperwork from incoming referrals.
Oh and if there are minor errors on progress notes and encounter forms, (the necessary documents you submit weekly in order to get paid) the agency fails to notify you of these errors before they send off the documents. Hence, you will not get paid for two weeks if you have the smallest of errors, i.e. not writing in just one date on the many sheets you are supposed to sign and fill out.
Working with children
No benefits, poor communication, unstable work