Four Seasons talks a great game, but does not deliver.
Manager (Former Employee) – Manele Bay – March 11, 2018
Four Seasons started off with a great concept, but the company has grown too fast, and has left some common sense practices far behind in the race to add more and more resorts... along with more and more "rules" about employee / guest interaction. The concept of, simply, taking good care of employees and guests has, unfortunately, been lost in the shuffle of endless "standards", "scripted behavior" and "check lists". A happy employee, with the time and tools to do a job properly... is worth 5 employees who are, frantically, trying to follow ever expanding scripts and check lists of how to deal with guests.
Four Seasons, at one point, had locked onto a great concept: "Treat others the way you want to be treated". Unfortunately, this mindset is, sorely, lacking in many Four Seasons operations today.