I moved from another state and left another major hotel compamy, for an opportunity with this company, only to be extremely disappointed. In every interview I explained that I wanted to work for the Four Seasons because I had heard from previous employees about their impeccable training which lead to award winning service for their guests. I did not have that experience.
I trained for my position by following a coworker around for 3 days, and then I was put on my first shift alone with my personal journal full of notes (thankfully I had the sense to bring my own journal for any notes I might need to take at any time). Within my first two weeks I was being scheduled the busiest shifts without any help from my manager. She would often come in hours late and then disappear for extended periods of time. Some days I would be scheduled to be the In Room Dining Supervisor AND the Server. Sometimes the managers would forget to schedule a supervisor with the servers. Sometimes our servers would be scheduled in similar departments without any training. When I would make a mistake, I would be pulled aside and told that I needed to try harder to do better. When I responded by explaining that I was doing everything I could think of to do my best, I was told I needed to figure it out and that they had given me plenty of resources. A manager who was around would have been nice. Within six months I left. It was devastating to be so disappointed in a company that I thought would be my career company. I have never regretted leaving.
Lack of training, lack of support, long hours