4Wheel Drive Hardware Sales Division
Position Title: Sales Representative – Retail Call Center – Full Time
Department: Retail Sales Reports to: Call Center Supervisor
Pay Structure: Base + Commission
4Wheel Drive Hardware (4WD) is the leading mail order and internet distributor of Jeep parts and accessories. Employees are responsible to generate and grow sales on in-bound calls by applying automotive knowledge and sales skills to each customer inquiry.
- Sells Jeep products and accessories as appropriate on each inbound phone contact looking for and making opportunities to increase sales.
- Answers automotive technical questions from customers and looks for opportunities to sell company products.
- Works to achieve and maintain daily, weekly, monthly and annual sales quotas as outlined in the company standards.
- High volume of computer work for order processing and tracking.
- Maintains a satisfactory work performance level as outlined in the company standards and adheres to Company policies as outlined in the Associate Handbook
- Follows up on customer orders to ensure customer satisfaction
- Work environment is a competitive, sales oriented, fast paced call center.
- Perform other duties as required by 4Wheel Drive Hardware.
Sales, Typing, Good with Mathematics, Communication, Listening, Computer, Negotiation, Decision making, Attention to detail and accuracy, Flexible, Able to deal with change, Teamwork oriented, Motivated, Self Starter.
Education and Experience
- Jeep or automotive knowledge is a must.
- Must have strong working knowledge of computers. Proficient in Email, Internet and able to quickly learn internal billing systems.
- Good attendance is a must in order to meet sales quotas.
- Prefer High School graduate or equivalent with one to two years experience in a sales related, customer service or call center background.
- Competitive Pay Rates
- On-the-job Training
- Opportunity for Career Growth
- Benefit Package after 90 days