Mental Health Worker- Milieu Manager, Cross River, NY - November 21, 2017
Overall, I couldn't thank Four Winds enough for giving me the opportunity to learn what I have about mental and behavioral health. The knowledge and awareness I've gained while managing the adult unit here is something I wouldn't trade for the world. A typical day starts off with making the daily schedule for patients. This includes coordinating with my staff who is to do what groups at what times, communicating with outside CASAC's or LCSW's as to when they will be available to do their groups, all while taking into consideration the needs and restrictions of certain patients that we currently tend to. At times, we have hard of hearing patients, physically disabled patients, disorganized patients that are not fit to attend groups, staff intensive patients, defiant patients who refuse to take groups seriously, and any combinations of the above. I must create a staff schedule with all provided information to assure that the unit I work on will function in a safe, practical, therapeutic manner, where patients get the most from their daily scheduled activities. I have to assure that my staff get their allotted two 45- minute breaks even while things get hectic. As a mental health worker, I interact with patients in crisis on a daily basis, not necessarily providing advice but rather an ear to listen and understand. I make sure to interact in a professional yet sympathetic way, so that patients know they can come to me during times of intense emotional distress. My staff and I work together to ensure that we are all on the same page as far as rules and regulations we are to follow when dealing with certain patients. We are careful not to undermine clinical decisions as well as individual ones. The most enjoyable part of this job, to date, is walking out of work at the end of the day knowing that you helped improve someones life, even in the smallest way. When you hear a patient who was once suicidal tell you that they have a new will to live, you realize that all the stress of the job is worth it.