High volume work load but a work group with an excellent team mentality.
Accounts Payable Clerk/Customer Service Rep (Former Employee) – Los Angeles, CA – February 19, 2017
Most days there were always little fires to put out and new processes to implement. Calls from the client community and outside vendors were spent trying to determine what they needed and the best way to help them. If a process was not working correctly or broke down, it was a scramble to find ways around it to make everyone happy. Striving to help the client community help themselves by getting invoices paid or dealing with irate vendors.
I learned that helping people get all the information they needed (within reason) to get something done was not only a tremendous help to them, but was always appreciated and rewarded. This involved having empathy for those needing help, no matter how small in the grand scheme of things something may seem to you.
It was good having management who would get in the trenches with you and if they listened to your opinions and ideas, that was always a bonus.
We always celebrated little victories to relive the stress. There were always little perks in the form of snacks, promotional items sent down from the television and sports properties, etc.
Balancing the need to get vendors, contractors and employees paid and making sure everything was correct, in a timely manner, fixing issues with international payments and making sure everyone was in satisfied by some degree.
I had a great team to work with and we all strived to provide the best work we could and to help our co-workers do the same.
Television and sports promotional items, snacks and bottled water provided by management, free movies, good benefits.
Long hours for extended periods of time.