Administrative Assistant
FOX RENT A CAR - San Diego, CA

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ABOUT THE COMPANY
Fox Rent A Car is a discount car rental company with operations in 18 locations and over 1000 employees. The company provides excellent customer service along with low rates since its founding in 1989. Today, our success in these areas has enabled us to develop into the largest independent car rental company headquartered in California. You will find Fox Rental Car offices conveniently located at major airports throughout the world.

GENERAL JOB SUMMARY:
The Administrative Representative will provide a high level of customer service to both internal and external customers primarily via the phone in addition to administrative support.

PRINCIPAL DUTIES AND RESPONSIBILITIES:
Phones
Incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other locations, insurance companies, dealerships, repair shops and other vendors
Outgoing calls- callback management, account receivables, and miscellaneous calls as assigned
Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, run miscellaneous reports, supply maintenance, process customer extensions
Claims – process, upload, follow up, and communicate with vendor
Daily cash/bank
Email requests (pull RA’s for various locations or corporate)
Order supplies (office, cleaning, car wash supplies, etc.)
FedEx
Phones
Lost & found
Paper work for new hires
GPS inventory
Petty cash
Continuously build knowledge and skills, pursue on the job training and development
Maintain a regular and reliable level of attendance and punctuality
Perform miscellaneous and backup duties job-related duties as assigned

JOB SPECIFICATIONS:
Education-
High school diploma (or GED equivalent) with some college preferred
Experience-
6 months to 1 year prior customer service retail or administrative support experience

Knowledge/Skills/Abilities-
Strong customer service skills and the ability to project patience, empathy and listening skills to handle tough customer scenarios with and without supervision
Ability to evaluate customer needs, fact find, builds rapport, answers questions, and probe for service quality
Strong verbal and written communication skills and the ability to understand and follow instructions
Strong telephone handling skills
Accurate administrative skills in the area of typing, data entry and reporting
Knowledge of general office practices, basic computer programs and standard office equipment
Ability to maintain confidential information and discretion
Strong organizational and time management skills
Ability to learn all aspects of this role on-the-job
Ability to work independently and/or as a team in a cooperative manner to accomplish joint tasks and common objectives
Strong time management, attention to detail and ability to work in a fast-paced environment and handle multiple tasks, as well as resolve recurring and some irregular problems
Shows initiative
Ability to handle and solve problems in a professional manner
Maintain professional attitude and appearance
Ability to work and succeed in a multi-cultural environment


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