ABOUT THE COMPANY
Fox Rent A Car, is a discount car rental company with operations in 17 locations and over 950 employees. The company provides excellent customer service along with low rates since its founding in 1989. Today, our success in these areas has enabled us to develop into the largest independent car rental company headquartered in California. You will find Fox Rental Car offices conveniently located at major airports throughout the world.
Rental Sales Agent – Position Overview
Requirements include exceptional sales ability, outgoing personality, positive attitude, professional appearance, strong service skills and desire to work in 24/7, fast paced environment. Hourly wage plus lucrative incentive await performance driven individuals.
Offer optional coverage products; upgrade vehicle, prepaid gas option and other services to each customer, 100% of the time.
Sales techniques are critical such as building rapport through open ended questions, top down sell, emphasizing features and benefits and overcoming objections.
Customer service skills are essential including acknowledging customers in line, smiling, eye contact, using the customer’s name and maintaining composure in difficult situations.
Meet or exceed Monthly Sales Performance Standards.
Use Company approved service based sales process/dialogue with integrity and professionalism.
Qualifying and processing customer’s rentals with accuracy, efficiency and attention to detail.
Review rental parameters with all customers to ensure understanding of rates, optional charges and services. Answer questions, offer maps, directions and resolve customer service issues.
Answer the phone in a friendly, helpful and prompt manner.
Stay current on policy/procedures, product knowledge, promotions, vehicle availability and participate in training as directed.
Maintain a regular and reliable level of attendance/punctuality and comply with uniform policy.
Perform miscellaneous job related duties as assigned.
Ability to effectively offer and sell incremental items
Must have integrity and maintain ethical sales practices
Possess strong skill set in customer service and problem prevention/resolution
Ability to work in high stress and pressure situations
Must have good written and verbal communication skills
Must be able to understand, read and write English
High School Diploma, GED or equivalent combination of education and work related experience.
Minimum 21 years of age with valid driver’s license.
Ability to stand at counter for 8 hours a day, minimum.
Use computer and related software/functions for 8 hours a day, minimum.
Good eyesight to work on a computer, hand/eye coordination and ability to walk, bend, stoop without assistance.
Training & Development
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