help desk support, Devens, MA - January 7, 2016
Extensive knowledge of switching, routing, and Cisco routers technologies. Comprehensive knowledge of network troubleshooting, monitoring and maintaining remote servers. Good understanding of network troubleshooting tools. In-depth knowledge of networking protocols, TCP/IP, UDP and ICMP. Possess strong analytical, troubleshooting, and customer service skill. Operating systems: Win XP, Vista, 7,8,10, Linux, OSX. Knowledge of Office 365. Familiar with hardware tools like servers, printers, copier, Projectors, apple TV, Smart boards and VoIP, networking and telecommunication devices. Manage and create accounts on Microsoft Exchange and Active Directory servers.