Love my coworkers...but management is not the best
Patient Service Representative (Current Employee), Crown Point, IN – February 13, 2014
Pros: free lunch 3 days a week from drug reps
Cons: management, benefit cost
Typically, a day consists of answering phones and checking patients in. This is nothing new. However, the amount of abuse that I have received verbally from patients is ridiculous. When this is brought up to management, we are told to "smile and say thank you". All of this while benefit costs are raised and quality is lowered...and little to no pay – more... raises. Not to mention I was told one salary when I started and it was lowered right before my start date. I feel as if the management just doesn't care. – less
Challenging company that taught me critical thinking that lead me with knowledge of revenue cycle and the healthcare industry.
Epic Report Application Coordinator (AC) (Current Employee), Hammond, IN – January 29, 2014
Pros: being able to work to numerous different projects
Cons: lack of training
Typical day at work: - Completing a daily dashboard that shows financial scope of the revenue cycle. - Working on ADHOC request via "Heat" our customer request system. - Working on projects to assist in lowering cost or increasing collection while increasing efficiency within the revenue cycle.
What I learned: - Critical thinking skills - Data analysis - – more... Crystal reports (programming) - Revenue cycle (pertaining to healthcare) – less
Pre-Collections Insurance Rep (Current Employee), Oak Brook, IL – November 9, 2013
Pros: bonus program
A typical day at work would be 100% customer service. Making outbound calls to patients with remaining balances, setting up monthly payment plans for patients that cant pay balances in full, offering financial assistance to patients that isn't financially stable or on a set income. I have learned how to explained reasons for remaining balances such – more... as copay's,deductibles,coinsurance and non covered charges and also check explanation of benefits from insurance. My co-workers are the best,always helpful and team players. The hardest part of the job would be pre-collections,dealing with the patients that's upset about charges on there account but still always be the most helpful as I can be. The most enjoyable part of the job is we have opportunity to receive bonus for most credit card payments received and most money collected – less
Externship (Former Employee), Greenwood, IN – November 8, 2013
I started my externship on July 08, 2013 from Monday-Thursday every 11:00 a.m. to 3:00 p.m. Assigned at Collection Department, contacting the appropriate payer to ensure payment is received. Ensure to follow-up of claims on a timely basis. Everybody works in Franciscan Alliance at Ambulatory Business Office are very respectful, helpful and very nice.
Customer Service Representative (Current Employee), Greenwood, IN – October 22, 2013
Pros: flexible hours
Cons: movement in the company
A typical day at work begins on the phone answering calls from our patients beinging at 8am. Most callers are easy balance and payments taken. Then of course we get the angry I do not understand or do not want to pay patients. This is where the training comes in to play. I love to explain the procedures and Medicare to the Geriatic patients. I even – more... have calls transferd to me to explain the charges and why this was not paid or why we need to refile to the insurance. I love working with people who enjoy the job as much as I do. And with Mangers who understand that suggestions are just that idea's to be considered. Another way to do things that might work, coming form the people who deal with the everyday process. Open minds create wonderful processes. – less
Billing Specialist (Former Employee), Indianapolis, IN – September 18, 2013
All I did was edit claims. I personally and professionally did not fit in this environment. I came from an office where I was allowed to share my ideas and thoughts without being looked down upon because it was something different. Management was very uncomfortable with ideas of change, or being challenged/asked to explain further.