Pros: the culture, the people, diversity, and the environment
Cons: political managers
A typical day at Freddie Mac would be me coming in, and checking my que for tickets. In order to complete the tickets we use remedy ITSM version 8.1 and Service Now. While at Freddie Mac I learned how to Configure users accounts using Active Directory, Microsoft Outlook, and Lotus Notes. I also help with new hire by provisioning of accounts and equipment responsible for the on boarding process. My co workers are very helpful and supportive when it comes to working with me. The management in my department is very "political" and straight forward. The hardest part of the job is time management because I can have many different task, but i enjoy working with different people of different ethnicity's.