Cons: team lead and micro manage
This company is fine for at least three months. After that amount of time you see the real picture. Nice office setting and your co-workers are great. However, the "Team Leads", think that they are management. When in reality they are in a cubicle just as you are and have no real importance. There is no room to move up. For example, my "Team Lead", has been there for over 4 years and is in the same position, but he also likes to pretend that he is important and that he actually has answers. He was very "helpful" in asking you if you need help, but if you had hard questions he would often make a run to the director's office. Sometimes he would give you the answer that he got from the director, most time he just hoped that you would not ask the question again. You can probably can tell that the main problem was the team lead.....I did not have a good experience with this guy. If you decide to work for this company, I do wish you the very best......and remember to ask in the interview....if they micro manage, they will say no, but indeed they do. Also, if you have a college degree (2 year or 4 year) make sure to look at other companies, this is still a call center position.