FreedomPop Employee Reviews in United States

Showing all 12 reviews
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Productive relaxed internet start up
Technical support tickets, and development tickets (Current Employee) –  Los Angeles, CAJune 6, 2016
The office moral and company get together's are great. The relaxed atmosphere allows for relaxed employees with a drive to keep our customers happy .
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They Order Pizzas And You Can't Get A Slice Unless You Give A Positive Reivew
Social Media (Former Employee) –  Los Angeles, CAJune 3, 2016
I would disregard the positive reviews for this company, considering employees are bribed in to not only writing positive reviews for the company on indeed, but also positive reviews for their products on retailer sites such as slickdeals. It's a habit. Rate of pay is extremely low, the owners are control freaks who think their employees are morons, and any positive review you see was probably put there as a result of holding a slice of pizza hostage. If you don't write a review and try to get a slice, a particular maniac will freak out and have a nervous breakdown, followed by HR giving you dirty looks and messaging you on skype until you do. Middle and upper management have no knowledge or experience yet think they are rock stars. It's laughable.
Pros
Off Limits Ping Pong Table
Cons
Segregation of upper and lower class employees with highly contrasting work conditions, required dishonestly, lack of respect, micromanagement, low pay, no room for advancement, over max capacity, zero work life balance, sweat shop atmosphere, no benefits
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High Growth & Scrappy. A Great Place to Learn.
Marketing (Current Employee) –  Los Angeles, CAJune 3, 2016
Having worked at this company for 3+ years, I've seen huge and rapid transformation across the entire business. It's been an incredible ride and very fulfilling to have a huge impact on growth. Free lunches on Fridays, snacks always available, beer on tap. Great office location near some of the best asian food in America. Biggest issue is the actual office -- needs updating. The entire team is moving to a brand new, just renovated office Summer 2016. Should make the entire experience comparable to top-notch startups in Silicon Beach and Valley.
Pros
free friday lunch, flexible remote working, autonomous, open to new ideas, brand new office summer 2016
Cons
current office needs improving, office can be noisy at times
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Cool place to work at
Tech Support (Former Employee) –  Los Angeles, CAOctober 13, 2015
Very flexible with hours and fun atmosphere for the most part. Company culture is what sets it apart from most places, it is also kind of a start up.
Pros
snacks
Cons
cramped
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unproductive work environment.
Customer Service/Sales (Current Employee) –  Los Angeles, CASeptember 21, 2015
A typical day at work will be the Hr lead coming in jolly at the top of his lungs in this fake welcoming voice. Over the next few hours in the cramped workplace you will hear the most unproductive and random conversations. I would recommend cubicles instead of picnic tables for work spots and this is not elementary school so the assign seating charts are very unnecessary. Feels like a low security prison rather than a work environment. If you dare sit in another seat, Hr comes and hover over you like a grizzly bear and will pester you until you move.
Pros
Ping Pong table
Cons
Micromanagement, low compensation, no advancement
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Young and busy
Technology Support Agent (Current Employee) –  Los Angeles, CAFebruary 16, 2015
Freedompop hires many technical support agents because the turnover rate is high due to no no increases in salary and little opportunity to promote.
Pros
mostly relaxed atmosphere
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Email Support
Email Support/Ticket Agent (Current Employee) –  Los Angeles, CADecember 2, 2014
Giving exceptional customer service via email to any and all customer inquiries.
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The choice is yours
Email Representative (Former Employee) –  Los Angeles CaOctober 26, 2014
The company is a startup company with low pay for the amount of work they make you do,The overall environment is chill but a little too chill. There is no structure plus you have to bring your own computer to work there!!!! There is no parking and it's in an area where the people drive reckless!
Pros
free snacks
Cons
low pay, location, small office
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Would be a nice place to work if they offer better work life balance.
Technical Support Representative (Former Employee) –  Los Angeles CAOctober 8, 2014
This is a good company. Its a telecom company that is growing if you have major goals in climbing the corporate ladder but its not good if you have Saturday school or kids or something on weekends which is why I left.
Pros
free snacks, learning about technology, good co workers.
Cons
management, not a 9-5 company if you have kids a family or don't want to work weekends don't work here, not a family oriented company, too micromanaged, lowpay.
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Work
Sales Customer Service (Current Employee) –  LOS ANGELESApril 28, 2014
OK TO WORK FOR My main function in addition to maintaining a high level of customer service.
Up sell products and services to customers on every call in fast paced call center.
High level of customer service and sales. Up sell products and services to customers on every call in fast paced call center.
Specialized in maintaining excellent Customer service. Up sell products and services to customers on every call in fast paced call center.
Pros
food
Cons
bad phone connection
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Fun, unique enviornment.
Customer Engagement Representative (Current Employee) –  West Los Angeles, CAOctober 29, 2013
A typical day consists of incoming phone calls, tech support via phone and email, general customer service, via phone and email.

I've learned a lot about how to trouble shoot for computers and cell phones, and internet routers. I about a unique business style I was unaware existed.

My co-workers are great. Some, I know I'll still be friends with once I leave. They're all funny and intelligent and helpful, vibrant people.

The hardest part of my job is all of the negative energy coming from angry customers/user complaints. And trying to trouble shoot with people who are elderly and do not understand a lot technology.

The most enjoyable part of my job are the customer support team I get to work with.
Pros
fun environment, co-workers are great. schedule flexibility.
Cons
unstructured, unbalanced management team and company policies, micro management, terrible parking. questionable practices.
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Overall rating

3.1
Based on 12 reviews
5 stars
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1 star

Ratings by category

Work/Life Balance
2.8
Compensation/Benefits
2.3
Job Security/Advancement
2.7
Management
3.1
Culture
3.5

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