Fun, unique enviornment.
Pros: fun environment, co-workers are great. schedule flexibility.
Cons: unstructured, unbalanced management team and company policies, micro management, terrible parking. questionable practices.
A typical day consists of incoming phone calls, tech support via phone and email, general customer service, via phone and email.
I've learned a lot about how to trouble shoot for computers and cell phones, and internet routers. I about a unique business style I was unaware existed.
My co-workers are great. Some, I know I'll still be friends with once – more... I leave. They're all funny and intelligent and helpful, vibrant people.
The hardest part of my job is all of the negative energy coming from angry customers/user complaints. And trying to trouble shoot with people who are elderly and do not understand a lot technology.
The most enjoyable part of my job are the customer support team I get to work with. – less