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2 reviews

FreedomPop Employer Reviews

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  • Job Work/Life Balance
  • Compensation/Benefits
  • Job Security/Advancement
  • Management
  • Job Culture
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Fun, unique enviornment.
Customer Engagement Representative (Current Employee), West Los Angeles, CAOctober 29, 2013
Pros: fun environment, co-workers are great. schedule flexibility.
Cons: unstructured, unbalanced management team and company policies, micro management, terrible parking. questionable practices.
A typical day consists of incoming phone calls, tech support via phone and email, general customer service, via phone and email.

I've learned a lot about how to trouble shoot for computers and cell phones, and internet routers. I about a unique business style I was unaware existed.

My co-workers are great. Some, I know I'll still be friends with once – more... I leave. They're all funny and intelligent and helpful, vibrant people.

The hardest part of my job is all of the negative energy coming from angry customers/user complaints. And trying to trouble shoot with people who are elderly and do not understand a lot technology.

The most enjoyable part of my job are the customer support team I get to work with. – less