Crew (Current Employee) – Chicopee, MA – April 25, 2016
As an employee, everything seems to run smoothly but behind the scenes is when it all falls apart. Management is chaos because nobody seems to get the correct information from anywhere, General Management is lazy and expects the world while doing nothing in terms of respect for the employees. Employees are fun to be around sometimes but chaos does happen when there is understaffing going on as the general management preaches about giving great customer service. Overall, fun place to work if you have fun with customers and employees, managements solution to everything is "we will give this to you for free"
Server (Current Employee) – Newark, DE 19713 – April 24, 2016
A typical day working at Friendly's consists of being very busy, dealing with some rude customers and some rude co-workers, some rude customers and some very friendly customers and co-workers. Since I have started working at Friendly's, I have learned how to be a waitress, to work faster, what people like to hear and that people enjoy when you go the extra mile for them.
Waitress/trainer (Current Employee) – Wilmington, DE – April 17, 2016
The management is not organized, which really makes it hard to work with them. I think my biggest issue with Friendlys is solely a management problem. The GM is very hard on employees and is not compassionate to family or personal problems that everyday people will encounter.He does not have any children or wife at home and doesn't take lightly to someone having things come up that are do to their home life.
Assistant General Manager (Former Employee) – Vorhess NJ – April 2, 2016
• Maintained sales and product in a face paced environment • Created a service-focused and cost-conscious with strong expertise in front- and back-of-house operations to establish a welcoming, energetic dining atmosphere • Monitored compliance with safety and sanitation standards. • Collaborated with team to implement corporate business strategies and trained kitchen staff on new menu items.
Shift Supervisor (Current Employee) – Pembroke, MA – March 24, 2016
Usually, a typical day at Friendly's isn't a "typical" day, it could be steady or slow. Your coworkers are your best assets and allies, they become your really good friends. The customers are great and you can really connect and get along with them. The hardest part of the job would have to be the memorization of all the changing product, or the training of the MICROS system, it's easy to understand once you are trained on how to use it. The most enjoyable part of the job is making the customer happy, and when they can leave with a smile. Then you know you had made their day better.
Great staff terrible cooperate decisions. not worth it.
Waitress (Former Employee) – Southington, CT – March 21, 2016
the store is run like any other waitressing job you will find. Cooperate makes the job 1000000x harder to do your job. Things such as carrying one soup bowl on a tray bigger than you will eventually start to take a toll on you. Like I said, cooperate is running this business to the ground. Expect to be waiting on cheap people considering we offer deals like breakfast for half off. Cooperate is making Friendly's so they attract cheaper people and we get less tips. It's not worth the money.
Various (Former Employee) – Quincy, MA – June 12, 2016
Just like any other restaurant, some days are busy while others can be really slow. I learned patience with customers which was a huge building factor for Customer Service. The management was the greatest part of that job for the first 4 years. The last year, new management came in and I believe he's ruined the Friendly's reputation. Now, the service is horrible and I've only seen bad reviews since then. The co-workers were excellent and I still keep in contact with a few of them. The hardest part of the job was dealing with the customers. I kept my cool with them and ensured they were satisfied at all times regardless of how frustrating they may of gotten. The most enjoyable part of the job was being with the employees. It wasn't just because the name of the Restaurant, they were all friendly and we all played our part to have a fun and successful day at work.
Cook/Dishwasher (Former Employee) – Pasadena, MD – June 20, 2016
The days were always manageable even on the more difficult days we all got through it whether morning or night. My Co-Workers were amazing and management helped out a lot if necessary. Hardest part was cleaning the grill. Most enjoyable was cooking every night
Server/ Hostess (Former Employee) – Plattsburgh, NY – February 19, 2016
The scheduling is never right, you must put in time off 18 days before taking it, which is reasonable... IF they decide to give it to you, Many times I had prior obligations, let them know well ahead of when I needed days off and they said I would get the time off and then call the day of asking why I wasn't at work. Many of the staff are rude, there are very few that are pleasant to be around. I'm sure this is only that particular store, however, I was not happy working there.
Waitress (Former Employee) – Weymouth, MA – April 19, 2016
dirty, management doesn't care, and neither do the employees, I was only supposed to be part time as I had another full time job, the management kept giving me 40 hours every week even though I continuously told them I couldn't work that. They would then try to guilt me into working the hours.
washed dishes all shift, cleaned floors plates cups glasses bowls silverware and work surfaces. got to know the manager and we had a good time working together as a team with the servers and kitchen crew
Hostess (Former Employee) – Enfield, CT – February 22, 2016
My normal day at Friendly's consisted of seating guests when I welcomed them in. I would then seat them according to whatever the rotation was. During lunch time when it wasn't so busy I would help clean tables for the servers and roll silverware for the dinner rush. Working at friendly's definitely helped me learn about communication and how working together is key in a restaurant like this.
i like working for friendly's ive been with friendly's since 2005 . i love meeting new people and getting to know my customers i also love hiring new employee and training them friendlys i really love our homemade ice cream and hot fudge
Line Cook (Former Employee) – Richmond, VA – May 17, 2016
days i've learn a lot abt cooking americans foods,i had one of the best manager ive work for and the hardest was when we get real busy on saturday night but it was great because we togetherr to to satisfied the customers.
Assistant Manager (Former Employee) – Westfield, MA – January 25, 2016
I worked a night shift, and at times did not get out until 2 or 3 in the morning. It was alot of responsibility to close. If I was in the office trying to balance, and personnel would decide to leave without telling me, I would end up doing their side work. Also you could get transferred with a long notice, and sometimes the transfer was in an undesirable location. That happened to me, and I decided it was time to go.
The ability to transfer you at a whim, covering other Friendly's
Waitress/Server (Former Employee) – New Britain, CT – March 15, 2016
This restaurant was a casual family dining establishment. The management tried too hard to push it to a steakhouse environment to compete with local steakhouse's, which it could not be, You bussed tables, cashed out customers, worked the ice cream fountain, all on a server pay.
Line Cook (Current Employee) – Glen Burnie, MD – February 26, 2016
The management expects too much from the staff with little to no support. The kitchen staff is overwhelmed with not enough equipment. You can only work with what you have and when you can't get food out on time because there is not enough equipment to cook it in, the managers scream.