Director of Clinical Operations
Front Range Orthopaedics - Colorado Springs, CO

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  • Supervises non-physician clinical staff (excluding Nurse Practitioners and Physician Assistants), to include Medical Assistants, Cast Technicians, and administrative personnel that may be assigned to support clinical operations.
  • Interviews, hires, trains, evaluates and disciplines employees; manages day-to-day activities; grants/denies personal leave for non-physician clinical staff according to coverage requirements and practice policy; makes recommendations to Administrator and physicians on merit pay decisions
  • Determines training requirements for non-physician clinical personnel; develops training; conducts training; ensures clinical personnel are appropriately trained; maintains training records
  • Makes staffing recommendations to Administrator and physicians on the best use of clinical personnel, based on licensure and skill set
  • Monitors proper licensure of all non-physician clinical staff

Patient Care

  • Assesses and evaluates patient access into the patient care system; recommends changes for quality patient service and care. Makes triage decisions when necessary and appropriate
  • Collaborates with Administrator, physicians, and other personnel to plan and execute process changes that improve patient care services and patient management
  • In collaboration with physicians when necessary or advised, develops, implements and maintains written clinical protocols for patient care
  • Oversees and/or teaches others the specialized knowledge and skills necessary to perform clinical techniques and routines within scope of employee’s skill set and licensure
  • Assists with patient care as may be necessary or required

Clinical Operations

  • Develops, implements and maintains written clinical protocols for patient flow
  • Coordinates directly and maintains liaison with representatives of local hospitals, ambulatory surgery centers, clinics and other health care organizations on matters pertaining to the delivery of health care; improves interface processes and relationships; solves problems
  • Establishes, maintains and monitors a system to facilitate physician response to hospital emergency department orthopedic physician call requirements and/or Group call requirements; coordinates and maintains physician call roster for the Practice
  • Reviews physician and clinical staff schedules to maximize physician efficiency and productivity; recommends or implements changes; develops and maintains schedules for non-physician clinical personnel; coordinates the scheduling of personnel for clinical coverage of remote events
  • Serves as the OSHA Compliance Officer for the Practice; conducts OSHA training or arranges for such training; maintains required documentation; ensures the Practice adheres to applicable OSHA standards
  • Develops policies and procedures for drug inventory, control and destruction, including Class II and III drugs; conducts necessary inventories and destruction; serves as interface with pharmacies
  • Oversees and directs the ordering, receipt and storage of all clinical supplies; develops and maintains effective inventory control systems; maintains emergency response kits/supplies as determined by physicians to be necessary
  • Develops and maintains inventory of necessary clinic forms
  • Takes the lead in solving problems in the clinical setting; assists Medical Assistants and Schedulers in scheduling patients according to need when triage issues arise; calls and conducts meetings that focus on clinical process problem-solving
  • Schedules and facilitates clinical in-services for staff; oversees cross-training and education of clinical staff
  • Serves as an interface between Memorial Hospital-operated in-office radiographic services that support Practice clinic operations. In this regard, assists in developing clinic procedures that optimize efficiency of these hospital support services and perform liaison functions between clinic and hospital functions
  • Maintains the clinical library; develops and maintains patient education material, to include material on electronic media
  • Ensures the practice complies with all applicable laws, regulations, policies, and procedures in the clinical area, according to state and federal law

Quality Assurance
Equipment Management
Other Tasks As Required

Qualifications:

  • Minimum five years of work experience in a clinical setting
  • Experience training new employees preferred
  • Previous supervisory experience preferred
  • Understanding of OSHA guidelines for ambulatory practices
  • Basic understanding of utilization review, quality assurance, and managed care process
  • Experience communicating and interacting with physicians
  • Analytical ability strongly preferred
  • Basic computer skills

Compensation:
Salary DOE
Full benefit package


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About this company
Busy, 13 provider orthopedic clinic in beautiful Colorado Springs