Frontier Communications Employer Reviews

The wages and benefits are good and the actual work is enjoyable, the management has become completely cut throat.

I've been with Frontier for 2 years, 1st year Sales and Service which is very stressful and schedules change so much, don't know how people did this job with kids?? The commission is not worth it to me, but for some people they enjoy people yelling in their ear for the extra buck!! Transferred to a Offline specialist which was the best decision ever, – more... I am not a sales person so this was perfect and my whole attitude change, I love my job and my co-workers are like family. Schedules are pretty much the same, they don't change often in offline but atleast its job security! And managers are more understanding in offline, for Sales the managers are all about money, if you don't make your goal (commission) you don't matter!! – less

it was a good job with benefits. answered phones and took care of customers with there billing problems and adding products to there accounts

A typical day at work would be taking forty to sixty calls that vary from sales to customer service to trouble shooting. I've learned that offering products is another form of customer service because the customer may not know the full extent of our products. The management and coworkers are helpful.

I work on a live chat team, hands on talking live with customers all day. I sit in one spot all day expect for two 15 minute breaks and a half hour lunch. You do get docked if you are away for any other time then that. So you are tied to that desk.
Frontier does do expensive training on their product line and on how to speak and interact with the customer.
The – more... hardest part of the job is the pressure of meeting monthly goals and not really being able to have much interaction with other employees.
The most enjoyable part of the job is that the management has an open door policy and are very approachable. Also that Frontier is very active in the community. – less

good company with strong need for customer retention promotions and much better service record. Too many variables and confusion with various offers and many sub sellers and contractors in the mix. Local leadership is not as strong as it should be. Strong ethics and concern for community.

Sell home phone, internet, Dish network. Base salary + commissions.

Hardest part of the job is the constant change.

Help techician with service orders, purchase supplies, assisit service reps with customer issues, Time card and vacation tracking

The hardest part of my job was making sure everyones time card was correct so that the employees could get paid.

Data entry for customer's account such as billing, repair, sales, and orders. Assistance with any customer requests. I have learned several skills (computer entry, customer service skills, and communication skills) Management is very team oriented and always looking for ways to improve me as an online representative.

I absolutely loved my job. I would receive jobs daily from in-house customers and external Frontier customers, Jobs could be just a simple document or it could be a huge job of 400-800 pages which also had to to be colored and 3-holed and put into binders, I loved the idea that I could get 10 different jobs all at once and I was always able to multi-task – more... to get them done ahead of schedule. The hardest part of my job was when they decided to close the copy center. the most enjoyable part of the job was the interacting with all my customers. They appreciated all my hard work. – less

A typical day for me is taking a call from a customer that either wants new service or has a current issue with bill or service. I definitely listen to the customer and proactively resolve their issues. I got along with my co-workers well and the hardest part of my job was being too trusting of other people but what I did learn is that it is ok to say – more... no sometimes. – less

Started working at Commonwealth Telephone Company but was later bought out by Frontier Communications Services. Having work there for nearly 40 years of which the greater part of these years as under Commonwealth, my work was a big part of my life that only provided a means of living but a life in it's self. My co-workers became my friends and my family. – more... I grew as a person gaining self confidence with each new job experience and learning on a daily basis. I was challenged and challenged others to learn new and exciting processes that came with the new technologies. The hardest part was losing my job as a result of restructuring that also comes with new technologies. My experience was positive and rewarding and I will be forever grateful. – less

Although my job required a lot of answering phones, I did enjoy the office "busy work" There was constant work. The job paid well, the management and employees were all in sync. Another pro & con would be the competitiveness that comes along with commission , but I will say it pushed everyone to work harder and as a team.

Frontier Communications Corporation is a telephone company in the United States, mainly serving rural areas and smaller communities. It was known as Citizens Utilities Company until May 2000 and Citizens Communications Company until July 31, 2008.
Frontier is the sixth largest local exchange carrier[3] in the United States. In addition to local and – more... long-distance telephone service, Frontier offers broadband Internet, digital television service, and computer technical support to residential and business customers in 27 states in the U.S. – less

Great place to work. I was there for 15 years. Held various positions with increasing responsibility.

Frontier is a good company to work for and I love being able to be outside all day every day!

I assisted customers with service questions and processing payments. I also set up new service.

I learned that not all employees were treated equally.

management did not know how to manage their business or employees.

the coworkers in my department were pleasant and friendly.

the hardest part of the job was working for a racially biased company.

I – more... enjoyed my interaction with customers and the compliments I received were appreciated. – less

very stressfull job customers are verbally abusive management sometimes has no idea how to handle situations and gossip runs rampent throught the company.

Overall worked with several different interdepartments regarding customer impacting escalations in addition to working as project lead for special operations anyalis

My favorite job ever.. Made excellent wages, and the guys I worked with are just awsome. Miss the job, but dont miss living in Indiana.