Customer Service Sales Consultant (Former Employee) – Marion, OH – October 21, 2017
They have been closed down for business. They were not very friendly, they based 1 month for training on how to make a new customer in their system, but we worked in the retention department. We were not trained at all on proper techniques to keep customers from leaving. We were only being trained as if each customer we received a call from was a new customer.
Finance Systems Contractor (Former Employee) – Stamford, CT – October 18, 2017
I worked as a contractor so the value of my review may be somewhat limited. My manager treated me very well, and the work was challenging. I would have liked to move to a permanent position, but it was not meant to be.
Customer Service Agent (Former Employee) – Work From Home – October 16, 2017
I read the reviews of the job for frontier and did not take them as a new employee I asked the coaches and mentors about what I read and they said not to pay that any mind little did I know I should have listened about what I read from all the reviews.
Benefits are great
Supervisor does not take the time to tell you how well you are doing.
A lot of turnover and layoffs. Pay is bad and management is even worse. No recognition for good work and constant criticism for anything you do. Don’t take a bathroom break because you might get fired.
They were great until they sold part of us. They have management that do not know how to do the job of agents and therefore give advice that is not helpful and can sometimes hurt you. They always hire from outside and hardly ever promote.
Network Engineer Supervisor (Current Employee) – Saint Petersburg, FL – October 12, 2017
We promise superior service to our customers, and we deliver. Our customers benefit when we make wise, ethical business decisions, so we pledge to keep our commitments and uphold the law. This approach has made us a dependable and preferred choice for communications services
Call Center System Specialist (Current Employee) – DeLand, FL 32720 – October 11, 2017
Frontier is a good company to work for. I have been working here since 2010 and it's been really good working with people that I like. I'm always learning something new in desktop and telephony. We have course as well that we can take to learn on curtain applications we specialized in. My management is great I can always go to them with anything at all and I'm not afraid to speak my mind. They are understanding and work with us.
Business Account Sales Manager (Current Employee) – Dallas, TX – October 11, 2017
Outside sales has autonomy in work life balance, management could be better. No real direction on how to be successful in this department. The most difficult part about this position is the management, I wish they had more experience doing the actual position.