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Frontier Communications
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304 reviews

Frontier Communications United States Employee Reviews

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  • Job Work/Life Balance
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Only if you really need a job
Technical Support (Current Employee), Rochester, NYApril 22, 2015
Pros: it's a job
Cons: everything else
If you need a job this place is good to get back on your feet. Long term money, management, and culture are what you would expect to find in a call center that does contracts and 3rd party support not support for their own customers. Training is lacking and the policy to sell sell sell no matter what they have or how many times they callback is driven home. Lack of sales is about the only thing they will fire you for in any position.
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Fun place to work
customer service (Former Employee), DeLand, FLApril 21, 2015
Great benefits and vacation. Fair pay. Room for growth. A great community to work with. Excellent place if you want to get involved.
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Room for Advancement
Sr. Accountant (Former Employee), Stamford, CTApril 20, 2015
Competitive salary, bonus pay, vacation and sick pay. Room for advancement. Good people to work with. Free parking and cafeteria in lower level
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Credit and Collections Representative
Credit & Collections Associate (Current Employee), Fort Wayne, INApril 18, 2015
Assisting customer's with payment arrangements, answering account balance inquires, balance transfers or misapplied payments.
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Work with many other departments
Customer Service/Sales (Former Employee), Rochester, NYApril 16, 2015
Pros: commission was excellent
Cons: moved call center to another city
A considerable amount of multi-tasking. Enjoyed the many recognition received for high sales and customer satisfaction.
Sorry call center is no long in Rochester.
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wow....
Accounting Specialist/ QA Analyst (Former Employee), allen,txApril 16, 2015
This job woo-ed me. they start out so awsome. but after getting on the floor they start to micro mgmt. but it all about on your team. enjoy the time you have there. no long term position there
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Great place to work for
Sales associate (Current Employee), Wausau, WIApril 15, 2015
Pros: Great hours, easy to use ordering systems
Cons: No ability to accept bill pay has caused problems
I run Frontier's Premier Retail Store in Wausau, Wisconsin. I am in charge of selling home phone, internet and DISH systems, as well as various phones, tablets and laptops. The job is very easy, just wish there were more people coming in.
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Very fun place to work, they have a great breakroom!
Universal Billing Representative (Former Employee), Marion, OHApril 8, 2015
Working with frontier was very fun and interesting. if you enjoy spending your days on the phone and in a cubical this job is for you!
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Good Pay
Customer Care Representative (Former Employee), Provo, UTApril 4, 2015
Pay was decent but they don't seem to care much about the individual employees. Work environment is good but when it comes to needing anything management isn't really there for you.
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challenging work, worked long hours, ever changing culture
Technical Supervisor (Former Employee), Elk Grove, CAApril 2, 2015
Pros: being able to build professional relationships with the teams
Cons: working long hours and added expectations
Enjoyed the camaraderie that existed with fellow supervisors.
Working together to provide the best work experience for our technicians. Sharing best practices, and help when requested.
The hardest part was the constant policy changes. Trying to keep abreast of new ways of doing things without getting sufficient training before hand was difficult.
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good
Internet Help Premium Tech Support - Full time (Current Employee), Allen, TXApril 2, 2015
It has its up's as well as down's, overall great environment with co-workers. Good benefits, 80 hours PTO. Still currently employed with frontier.
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A Great Place to Learn
Assignment Specialist/Centrex/VoIP (Current Employee), Bluefield, WVMarch 24, 2015
Pros: Great people to work around, Great place to learn the industry/technical knowledge
Cons: Lack of rewards for extra work/going the extra mile
A typical day at work is being surrounded by a diverse group of people in an urgent environment working together as a team to complete daily job tasks. The best part of my job is being with my co-workers every day. I've learned a great deal of technical knowledge, and I've also learned a great deal about people. The hardest part of this job is being asking questions that you might not know the answer to or being assigned a job you don't know the solution to, but the most rewarding part of the job is answering those question and getting those jobs done correctly!
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Quickbooks Customer Care Rep
Customer Support Representative (Former Employee), DeLand, FLMarch 23, 2015
Pros: lunches, great pay, benefits, fun environment
Wonderful place to work. Respectful and caring management for the most part. Fun environment. Great pay and benefits.Opportunity for advancement.
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productive workplace
Tech support Specialist (Former Employee), Rochester, NYMarch 19, 2015
Pros: good health benefits, good training classes
Cons: short breaks, time limits on the calls
While at work a typical day consist of taking calls in a active social environment,we would sometimes have spiffs and games to compete with other employees for who can make the most product sales,and the winners would get prizes this was a highlight of the job i also learned how to improve sales ratings from management feedback and help from other employees,also had tv's for us to watch and gaming systems to play while on breaks and lunches which made the job fun.
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very productive
Internet Help Desk Agent (Former Employee), DeLand, FLMarch 19, 2015
great place to work. ATTENDANCE is very important! some what sad how i had to end this job due to being sick in the first 90 days. but great place to move up and advance. great benefits, and culture.
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Good Place to work
Customer Service, Sales- I (Former Employee), Fort Wayne, INMarch 19, 2015
Enjoyed the time I had there. There is no assurance of placement. I did feel secure in my position at Frontier no matter how well I performed.
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Call center
Residential Service Consultant (Former Employee), Powell, TNMarch 17, 2015
Pros: Work From Home
Cons: Controled
CResidential Service Consultant
• Responsible for creating an outstanding experience at every interaction for both new and existing residential customers.
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Great atmosphere
Customer Service Representative (Current Employee), DeLand, FLMarch 11, 2015
Very friendly environment.
Working in a team is very nice.
Coaches, leads and supervisor offer great insight and guidance
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Review Summary
Recruiting Manager (Current Employee), Penfield, NYMarch 10, 2015
Great place to work! You are given a lot of independence to do your job, and management is very supportive to new ideas and new ways of doing things.
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Very political environment with fast-paced “hair on fire” projects.
Virtualization Engineer (Current Employee), Fort WayneMarch 6, 2015
Pros: great co-corkers and middle management, work from home oppertunities.
Cons: low staffing, lower pay, poor benefits.
Frontier has a fast-paced environment where there are constant changes and challenges to meet. Co-workers and immediate managers are great, and do their best to keep the “whirlwind” at bay while we work to achieve the goals set by upper management.

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About Frontier Communications

Frontier Communications Corporation (NASDAQ: FTR) offers voice, broadband, satellite video, wireless Internet data access, data – Read more

Frontier Communications Salaries

Customer Service Representative
$11.00 per hour
$35,000 per year
Customer Service/Sales Representative
$32,000 per year
Collections
$28,000 per year
Account Executive
$75,000 per year

Frontier Communications Photos

Rochester interns volunteer at local Foodlink.
Summer Interns at Corporate Headquarters Volunteer for United Way Day of Action
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