Pros: the learning experience
Cons: project manager retiring
A typical day at FTS, answering all in bound calls from Techs, customers, and company that contracted Fts, or learning new jobs. I have learned that you should always use kindness to those who called in, to not make the company that contracted look bad. Always make the call a pleasant one.
The project manager was the best. She always let you know you are doing a good job, and I enjoyed working with the people there, they were always willing to assist you when you had question and things were always changing. The hardest part of the job was when people did not come in and the call volume was crazy. The most enjoyable was working with the other dispatchers and the people who called in and always doing my best and when shift ended feeling good about what you has accomplished that day.