Ok place to work but with No advancement
Technical & End User Support, Team Lead/SME (Former Employee) – Richardson, TX – October 18, 2016
worked there for 5+ years : very little communication with management, they ask for feed back on task/calls but ignore all emails/ face to face talks, only way you get paid more is by taking more calls, very small to no advancement. management knowledge is questionable, most agents have more knowledge than management. there is a buddy system going on with management they will never mark each other absent or question each other on anything, they rather have the agents take the fault.
some good people to work with