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8 reviews

About Fulcrum

Fulcrum IT provides thorough analysis and comprehensive reports on help desks and call centers. We can help you develop a service organization from scratch or make your existing organization more cost-effective and customer-focused. We can help you "tune" your operation so it's as effective as you need it to be.

We align our enterprise
 – more... services practice with complementary technology partners that define the leading edge in service tools. By combining experience with the best tools, we enhance your ability to serve customers and strengthen your reputation and brand.

Fulcrum IT help desk services enable rapid problem identification and resolution, reduced support costs and improved customer satisfaction. Whether you are implementing a new Help Desk or upgrading existing systems, Fulcrum IT can help you.

As an integrator, we focus on your business and operational environment-not on specific products. Our certified staff is experienced with numerous software packages and the latest help desk technology. We never forget that technology is just a tool to get the job done-not something to drive a sale. We recommend solutions that deliver the best service and results, based on your environment and needs.

Fulcrum IT offers the following help desk services:

New development
Restructuring services
Knowledge management
Tool development
Call tracking tools
Network monitor system integration
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Fulcrum Employer Reviews
MIS internship (Former Employee), Centreville, VAOctober 22, 2013
Senior Project Manager / Systems Integration Lead (Former Employee), Centreville, VAAugust 19, 2013
Web Developer (Former Employee), Manassas, VAMarch 15, 2012
Senior Software Engineer (Current Employee), Virginia Beach, VAJanuary 13, 2015
Communications Installer (Former Employee), Fort Lewis, WANovember 20, 2014