Futron Incorporated is looking for a Desktop/End User for a potential contract with DLA Information Technology Operations, Cherry Point, NC
CERTIFICATIONS, LICENSE, PHYSICAL REQUIREMENTS, OR OTHER EXPERTISE REQUIRED. The contractor must have:
1. End User Support Skills:
(a) Network+ certification or any approved certification demonstrating working knowledge and understanding of Transmission Control Protocol/Internet Protocol (TCP/IP) networked environment.
(b) Security+ certification or any approved certification demonstrating working knowledge and understanding of applying basic security principles to the computing environment (CE).
(c) Certified in a currently supported Microsoft Windows desktop operating system(s) with working knowledge of applications, System Center Configuration Manager, Microsoft’s Active Directory (AD) as related to integration of desktop systems into AD, and all aspects of Windows security to include any subsequent software releases/upgrades.
(d) Ability to troubleshoot hardware and software problems related to desktop computers, Print servers, scanners, printers, PDAs (Blackberries), desktop video/video teleconference systems, and peripherals (zip drives, external zips, scanners, etc.).
(e) Ability to provide hardware maintenance such as board replacement, cable switching, communications assistance, and hardware installation and replacement.
(f) Knowledge of industry standard Incident Ticket Tracking systems for inputting incident tickets and creating work orders.
(g) Demonstrated knowledge and accomplishment in analyzing, diagnosing and recommending solutions for hardware and software problems.
(h) Knowledge of IBM’s Customer Information Control System (CICS) and Virtual Telecommunications Access Method (VTAM) Printer Support System (VPS) to restart printers and printer output.
(i) Demonstrated ability with installation, configuration, and the ability to learn DLA-unique applications and programs.
(j) Demonstrated understanding of End-User Radio Frequency (RF) hardware/software devices and the ability to perform minor repairs or configurations.
(k) Ability to troubleshoot Microsoft products including, but not limited to, Windows, Office; including all aspects of Windows security and Microsoft desktop products
(l) Understanding and knowledge of Windows XP and MS Office; to include ability to install any subsequent releases/upgrades.
(m) Expertise to install and support workstation hardware and software, to include depot-unique items as instructed by the Government.
Must be a United States citizen and be able to pass a background check.
Please include salary requirements.
In order to apply, please go to www.FutronInc.com, the career section, and complete the online application provided with resume attached.
Futron Incorporated is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
We are proud of our diverse environment, EOE, AA/M/F/D/V