Trainer-Account Representative, Culver City, CA - May 2, 2017
Provided exceptional customer service to potential dental clients throughout the United States. Screened incoming calls to determine what dentist best suited the client’s needs. Maintained 90% quality referrals and interact with Quality Assurance and management. Received operator of the month during the year of 2000. Trained over 150 new representatives on course materials and hands on training according to company standards. Assisted with the improvement and development of employee customer communication skills. Tracked employee performances and evaluated the skills of employees. Monitored recorded calls to assess customer service, speaking, listening, time management etc.