Desktop support for Alstom Power Chattanooga and satellite site located in Houston, Texas.
Support customers with computer issues including hardware, software, remote desktop, software installation, troubleshooting.
Checking tickets daily using BMC Remedy for new incidents or work orders as they arrive.
Other duties assigned by EUSS Management.
Migrated all 250 users to Windows 7.
Little to no training, learn as you go.
Very little supervision was the most enjoyable part of the job.
Great employees to work with on a daily basisi
Little to no training