Interesting and fun place to work.
Pros: current and pre-release vehicle information, calls from various states
Cons: noisy and cramped, little chance to advance.
As a technical consultant I take calls from General Motors Technicians and service personnel. The calls can be straight forward repair questions to indepth diagnostic assistance.
I have assisted in authoring technical service bulletins and train newly hired consultants.
During high call volume periods it can be very loud in the center and hard to hear
– more... the caller. The equipment we are issued can cancel some back ground noise but not all. – less