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GMAC Insurance
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44 reviews

GMAC Insurance Employer Reviews

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Compensation/Benefits
Management
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Insurance company going through a leaning up process getting ready to go public
Territory Sales Manager (Current Employee), Winston-Salem, NC – June 17, 2013
Pros: direct managment, co-workers are generally great people, vacation days
Cons: salary, stressful, handcuffed decision making process.
This company has been through 3 ownership teams in the past 7 years leading to several different directions and plans on where the company should head. Current ownership from top down has decreed that everyone should do much much more with less. Has lead to a very stressful environment with many great people having been let go within the past 12-24 – more... months.

The future is to become a public company and to become as lean as possible before they finally get there. – less
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Fun and easygoing place to work at
QUALITY ASSURANCE SPECIALIST (Current Employee), Maryland Heights, MO – June 10, 2013
Pros: people
Cons: communication
A typical work day is very relaxed. The hardest part of the job is communication between different sites.
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gmac review
database administrator - adabas (Former Employee), St. Louis, MO – June 8, 2013
At the end GMAC was going through a lot of company changes and moving from st. louis, mo to winson salem, nc.
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Successful career supervising/managing employees and projects within customer-oriented and technology-based business units.
Processing Supervisor (Former Employee), Winston-Salem, NC 27127 – June 3, 2013
Pros: knew what was expected and just did it. people were great.
Cons: downsizing
Fast paced environment
Customer Sevice environment
Challenging
Change agent
Co-workers were the best in the industry
Learned to prioritize as there was never enough time during the day to finish every task.
Never boring
Most enjoyable part of the job was the sense of accomplishment at the end of each day.
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Had tv in break room could watch tv on lunch
Customer Service (Former Employee), Conshocken,Pa – June 2, 2013
Pros: watched my soap opera on lunch
Cons: adjusters would get mad and the customers and be mad at me
I would assign insurance claims to adjuster. answered customers questions, filed paperwork organized the office.
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Customer Service and Sales Representative
Customer Service and Sales Representative (Former Employee), Winston-Salem, NC – June 2, 2013
Pros: gave me the opportunity to become licensed
Cons: distance from home
GMAC was a high paced, demanding job; I learned that my ability to work well with others was quite an advantage to me. Fortunately, I had a supervisor who recognized and acknowledged that I excelled in all aspects of my job, thus giving me the opportunity to take and pass the casualty and property line insurance state tests, I also trained incoming – more... recruits. I remain friends with many of the people that I worked with, while at GMAC I started a birthday club which we all enjoyed. The most difficult part of working at GMAC is that it was going through a lot of changes, new ownership, change in direction, lower than expected attrition, but the most enjoyable part was dealing with people all across the country and my co-workers. – less
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Great people, comfortable enviroment
Offer concierge (Current Employee), Cleveland, OH – May 29, 2013
I thoroughly enjoy the atmosphere and my co-workers. I take roughly 40-60 calls a day, most of them being claims so I'm providing as much service as I can to our calls while effectively and efficiently help them on their way. The pros are the cost of parking and the distance I have to drive
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Use to be a good place to work until company was bought out
Sales Specialist (Former Employee), St. Louis, MO – May 28, 2013
Pros: parking, cafeteria
Cons: short breaks, health care, noisy
The hours I had was really good. My co-workers and supervisors that I have had during my time was awesome. I had gain a lot of knowledge and experience dealing with insurance that I will forever cherish. The hardest part was when the company was bought out by a company that was not been truthful to there employees. Everything upper management did was – more... so secretive to the point the trust was broken. Job Security became a big issue. They decide to relocate and close down most of the departments in the St. Louis office. So people like me were laid off. – less
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An energentic and fun work environment
Insurance Service Representative (Current Employee), Cleveland, OH – May 26, 2013
Each day at GMAC brings about a different set of task and challenges that makes my role in Customer Service a fast paced and energized environment to be in. I am consistently learning something new or enhancing the skills that I have obtained through various areas in my life may it be work, school or my personal life. My co-workers and I along with – more... management work hard to maintain a positive atmosphere for the company as a whole and our customers and agents that we work with daily. The most enjoyable part of my job is getting to talk to different people across the country and learning new facts about insurance. – less
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not what you think
Senior Claims Representative (Former Employee), North Carolina – May 6, 2013
If you have to you have to. Working as a Claims Adjuster is not what it used to be. Its an assembly line of futility. I actively tell people that it is a good first job, but it is a dying profession. take your talents elsewhere.
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Good Company
Claims Assistant (Former Employee), Phoenix, AZ – May 1, 2013
Pros: worked at home
Cons: economy caused lay off
With GMAC Insurance I worked primarily alone. When I was in an office I was by myself and then when they set me up to work out of my house. This was a great position. My work consisted of working with insured's and claimant's on total loss vehicles, which allowed me to have contact with customers. The hardest part of the position was letting go when – more... I was laid off, I really enjoyed the company. – less
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Review
Senior Insurance Service Representative (Current Employee), Cleveland, OH – April 23, 2013
GMAC is a forever transitional insurance company. I enjoy the fast pace, abundance of knowledge, and there is not a dull moment at the workplace. The hardest part of my job is helping those individuals who cannot distinguish business decisions versus personal beliefs.
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Ownership and Management ideas change daily - no set direction
Territory Sales Manager II - Ohio (Former Employee), Cleveland, OH – April 23, 2013
Ownership chases every idea for every penny not understanding how to run a company.
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Great Place to work
INSURANCE AGENT (Former Employee), Earth City, Mo – April 4, 2013
GMAC really valued their employees and made them feel their work is appreciated. Great work environment.
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Fun place to work, but hard focus on transactional selling
Licensed Sales Agent (Former Employee), Cleveland, OH – April 3, 2013
Pros: comp plan is good, lots of potential to make money. lots of contests with worthwhile prizes. great coworkers.
Cons: comp plan changed 3 times in less than a year. healthcare too expensive, strong pressure from leadership to sell. overbearing micromanagement
Management at this company is poor. A new VP of Sales came in and changed the place for the better, given the position the company at the time. Rogue leadership and micromanagement like I have never seen at a company who is supposed to be competitive in the industry. If you like call centers, you might not mind this place.
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new office still working out some details
Bodily Injury Adjuster (Current Employee), Cleveland, OH – March 22, 2013
Pros: new office, new positions
Cons: new office, confused management, too many changes
staffing and management not fully together
training program lacking enough basis for new recruits
high work volume
decent benefits and compensation
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New owners do not care about there employees
Senior Damage Appriaser (Current Employee), Winston-Salem, NC – February 23, 2013
Cons: owners only care about the bottom line
This used to be a great company to work for a lot of very good people lost there jobs here.
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very unorganized
Claims Representative (Current Employee), Cleveland, OH – January 23, 2013
Pros: wages
Cons: micromanagement
a typica day at work was being on the phones all day. i earnend a lot about the insurance industry. management wasnt so good, everything was all over the pace and unorganized. my co workers were very friendly overall. the hardest part of the job was being micromanaged by supervisors and feeling like you were under surveliance all day at work. the most – more... enjoyable part of the job was some of the incenitives and the location. – less
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Productive Call Center Processing Atmosphere
Customer Service Representative/Processor (Current Employee), Cleveland, OH – January 13, 2013
On a typical day at GMAC I process policy endorsements. Are management team is really friendly and make GMAC a fun place to work. My job is not hard at all.
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Company has gone through many changes
Claims Imaging Specialist (Former Employee), Winston-Salem, NC – January 5, 2013
Pros: my group i worked with was wonderful we were like a family.
The company changed a lot in recent years and were becoming more about the numbers than the people there. They were getting rid of people that had been there 20 or 30 years with no reasons other than they were downsizing.
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About GMAC Insurance

As part of one of the world's largest and most successful financial services organizations, GMAC Insurance offers the knowledge – Read more