DMV Processor, I (Former Employee) – Winston-Salem, NC – April 11, 2016
GMAC Insurance provided room to grow within the organization. Training employees was a top priority as was recognizing a job well done by employees. They also had employee appreciation days which were always fun. I honestly would still work there had I not been laid off.
Insurance Sales Agent (Former Employee) – Maryland Heights, MO – January 20, 2016
This company sounded to be ideal at first. However, the department I worked in wasn't run very well. It was a very high volume job that kept you on your toes. You had to be on your best game. The president of the department just couldn't seem to figure out how to keep the staff happy. All in all, I liked my job, just not working for that company.
Claims Representative/Bodily Injury Specialist (Former Employee) – Ontario, CA – December 14, 2015
I would say that working at GMAC was the best job I have ever had. They started me on a pilot program and I quickly advanced to managing injury claims for the entire west coast. We needed more resources to complete the tasks at hand, but we seemed to do very well with our customers and while I was there, we reached a 4 million dollar surplus in the years that I started. I was advised that the surplus was a direct result of my injury management.
Customer Service Consultant (Former Employee) – Maryland Heights, MO – October 26, 2015
The most enjoyable part of my job was working alongside my colleagues and learning from them. Due to working in a call center environment, there was little time to interact with other associates. The company offered classes internally and externally.
Annual picnic, customer service appreciation week, wireless phone provider discount
I was not there long, but I answered a lot of phone call from company employees, helping them with login issues. I also worked as the company operator, answering a high volume of calls directing policy holders to the correct person. The co-workers made this job enjoyable.
Great job and I enjoyed working for this insurance compay as a claims rep. I took inboud calls from customer who needed to file an insurance claims due to accidents, towing, gas service, water damage, and property damages.
Senior Claims Service Consultant (Former Employee) – Winston-Salem, NC – April 6, 2015
Perform in a high volume call center where prioritizing task is a part of my daily function. Responsible for effectively listening to customers for the purpose of writing reports and processing new claims. Serve as a backup to the claims facilitator in assisting with schedule forecasting, processing vacation requests and compiling reports needed by management. Communicate the process of filing claim by possessing a thorough knowledge of the claim process myself. Utilize superior organizational skills to aid in record keeping. Maintain accuracy and quality levels on all customer inquires. Handle confidential information while complying with the Privacy Act laws for both internal and external customers. Handle special projects which includes the training of new hires and providing feedback in focus groups
Quality Assurance Specialist (Former Employee) – St. Louis, MO – March 4, 2015
Was a great job, with great employees, the compensation left a little to be desired, but I did manage to move up quickly. The only issue I ran into, was that moving up still based your salary on the previous position.
I work with some pf the greatest people ever! I have an awesome manager. That is the reason I have been here almost 26 years. The workload has become very unmanageable and I am working 55-60 hours every week and have been for probably 5 years.I am salary so do not get compensated for the extra hours. I am looking for something closer to home with normal hours or even part-time.
great co-workers, benefits, good salary
commute, workload and way too many hours every week
Field Claims Adjuster (Former Employee) – Springfield, VA – June 11, 2014
• Conducted incident scene investigations and appraisal of losses ranging from automobile accidents to fraudulent reports of injuries and damages • Appointed to the Catastrophic Loss Team which assembled in the event of a disaster such as a hurricane or fire where many customers lost personal property. This position required working upwards of 14 hours a day to get all claims processed and handled correctly • Worked with management in the handling of file auditing and quality control duties regarding other employees within the company • Communicated with outside contractors on the development, management and distribution of new products to increase efficiency within the department • Designed and implemented department wide presentations regarding new programs and tools for business use
Great company culture; too large of a territory to cover.
Field Claims Representative (Former Employee) – Los Angeles, Ca – May 27, 2014
Over 70 miles of territory to cover and 19-20 vehicles to examine in a week. 2 adjusters should have been assigned to cover this territory. However, management and experienced co-workers were very friendly and always there to help with everything.