Supervised all aspects of Branch Operations for a 20-member team. Educated staff on the strategies used in compliance management, risk management, product development, automated technology and corporate initiatives. Recruited new employees, trained, evaluated employee performance, completed employee reviews, disciplined and terminated associates when required.
On a regional level, I developed quality control procedures improving the import and export functionality between HFN and E-Partners to 98% at the branch level and 50% for E-Partners. Responsible for ensuring compliance for all disclosures and document drawing procedures on a regional level. Travelled 25% of the time.