Customer Service Administrator
GTS, Inc. - Walnut Creek, CA

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GTS provides natural gas and electric utility clients with engineering, construction, operation, maintenance, and strategic consulting services. GTS understands that there is not a one size fits all application for management or operational needs in these challenging industries. We firmly believe that every client and, more importantly, every project is unique. To help achieve client objectives, our consulting, engineering, project management, and construction management support is customized to support our clients' dynamic project needs.

Our leadership team consists of former utility executives experienced in engineering, construction, operation and maintenance of natural gas pipeline and electric transmission & distribution systems.

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SUMMARY:
We are seeking a customer service superstar with at least 5 years experience dealing with difficult customers. Banking or out-bound call center experience is required. The Customer Service Administrator will be contacting customers to schedule onsite visits by, coordinating client and customer availability. Advance mailings and follow up phone calls will be required for every customer. General administrative tasks will be assigned as needed.

GTS will not pay for relocation from out of state therefore, priority will be given to in state candidates.

QUALIFICATIONS:
Requires Associate’s degree and a minimum of 5 years customer service experience

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Customer Contact
  • Problem Resolution
  • Site Visit Scheduling
  • General administrative tasks as assigned
  • Perform computer searches

SPECIFIC SKILLS AND ABILITIES:

  • Proficiency in Customer Service
  • Problem Solving
  • Innovation (Creativity)
  • Teamwork
  • Proficient use of MS Outlook, Word, Excel, Project, and PowerPoint
  • Effective Communication - Written and Verbal
  • Utility Business Understanding – Desired

WORK ENVIRONMENT:

  • This position resides in the Walnut Creek, CA office
  • 10% travel time is expected

ADDITIONAL INFORMATION:
$14.00 - $16.00 an hour depending on experience. Compensation will consist of base salary, retirement package (Safe Harbor 401k and profit sharing), comprehensive health, dental and vision benefits, life insurance, vacation, sick pay and paid holidays.

It is the continuing policy of GTS, Inc. to afford equal opportunities for all qualified persons, regardless of their race, creed, color, age, sex, gender, sexual orientation, national origin, religion, disability, medical condition, marital status, or veteran status. No person shall be excluded from employment consideration on the basis of these factors.


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About this company
GTS provides natural gas and electric utility clients with engineering, construction, operation, maintenance, and strategic consulting...