Claims (Current Employee) – Miami, FL – May 16, 2017
This company is so fun to work at. The management team is great and really does a great job at guiding and motivating the employees. Family environment, pay could be better, but there are a lot of growth opportunities.
Former Claims Supervisor (Former Employee) – Dallas, TX – May 12, 2017
Gainsco has a "life cycle" of middle management. They chase numbers for 2-5yrs and when results dip - regardless of industry standard supporting information - they fire various mid level leadership - typically the MD Manager, BI Litigation Manager, Claims VP or MD VP I witnessed this happen multiple times in my 5yrs there. They are totally focused on profit driven results with zero regard for the results of the rest of the insurance industry. The upper management needs to change in claims or they will continue to flounder in results, lose quality employees and provide terrible customer service. I took a job elsewhere for less $$ because of this.
Management is great, if you are gonna learn about time management here is the place that well show you how to perfect it. Hardest part of the job is that they are understaffed so the workload can be overwhelming at times.
Bodily Injury Claims Specialist III (Former Employee) – Dallas, TX – January 30, 2017
The Buck Stops Here...said no Gainsco senior manager ever. Totally number based performance with no regard of work life or actually knowing what goes on. Decisions are made with no forethought or regard to front line employees and when numbers aren't what they are, there is no investigation, just firings.
Bad Work environment makes for GREAT coworkers relationships
Claims Adjuster PD and BI (Former Employee) – Miami, FL – May 18, 2016
All claims offices kinda suck. If you read every single review, none have all positive reviews. All insurance companies purposely under staff and expect more of employees and then have a lot of rewards either monetarily or food in order to make you forget the 60-70 hour weeks you have to put in just to barely keep up. The job itself is really common sense but take focus and organization. If you plan on going home when your shift ends don't work here or any other claims job for that matter. However, if claims if claims is all you know then this office has a great atmosphere and the people are awesome. Both co-workers and management.
Manager (Current Employee) – Dallas, TX – October 28, 2015
I feel as though the company is truly concerned about my wellbeing and happiness. My ideas and thoughts are heard and my opinions are valued by my leaders. I think GAINSCO is a really great place to work!!
Call Center Team Leader (Current Employee) – Dallas, TX – April 1, 2014
Co-workers are great, new management is really bad, who have the mentality that all size fits all, and that if you ever question them you will be written up, (they will find a reason to do so). Company is great, great pay, great HR dept. but really bad supervisors (UW).
good pay, great co-workers.
micro managed, management is terrible, new hire training is the worst.
I have achieved and surpassed the departments goals percentage for each CSR, by setting a personal goal. I have an average of 90 calls per day and over 100 or more endorsements processed in a day. Job duties include assisting auto insurance brokers and insured’s with auto policies. Processing endorsements over the phone for agents and signed endorsements faxed in by agents, sending agent memos, non-renewing policies, reinstating policies, taking payments and canceling policies.