Senior Claims Adjuster (Current Employee) – Saint Louis, MO – March 30, 2016
Very bad morale. Micromanagement. Very high pendings. The job is not possible on a 40hr work week. Very high manager and employee turnover. Everything depends on what client account you get on, a good account and the job isnt so bad, a bad account and you will be miserable. They do not allow you off a client or to apply for promotions while on a problem client as to not 'upset' them, but do not care at all about the happiness of their employees.
Administrative Assistant (Current Employee) – Downers Grove IL – August 20, 2015
Everyday I learn something new working in this environment with these great co workers. I am always busy and open to expanding my knowledge. There is a great vibe in this workplace due to the happy individuals working here and the management. The management cares a lot about their employees and helps them achieve what they want in their career. The hardest part of the job is dealing with unhappy claimants. The most enjoyable part of the job is being able to help and satisfy the clients and our members on a daily basis.
The benefits, great boss, paid vacation, weekends off
Senior Worker's Compensation Adjuster (Former Employee) – Washington DC – July 12, 2015
GB has a great pay structure and some wonderful perks including usable technology, decent supervisors/managers and all the boons that come with having vendors constantly soliciting your business. However with this comes the darker picture that after the honeymoon period you will take on not only your own casework but that of your departing colleagues, to the point of doing two people's jobs eventually.Though all claims jobs are busy, you will not be able to share your job with others while sick or on vacation and will find a 50-60hr workweek is the norm even for management. Some supervisors will go the distance to help but do not expect miracles because they, too, are pulling 55hr workweeks and doing billing from home every night. The service they sell is good but they just don't hire enough people to do the job without taking shortcuts or hoping certain things, like taking full recorded statements or investigating vs rubber-stamping overbilling by various vendors, don't come back to bite them down the road. When it happens the adjuster gets blamed despite the fact the office turned a blind eye to constant shortcuts that whole time, as long as closing ratio was good. Clients catch a lot of these too. Those hired tend to be quality people but too much is expected of them and the good ones eventually leave despite the excellent pay because a 6 to 7 day workweek isn't realistic long-term. Perfect job if you are a single workaholic or have the time to devote to climbing the corporate ladder to the exclusion of much else.
Nice people, good systems, better than average pay & benefits
Crazy caseload when others quit, replace rather than retain adjusters philosophy. No real training program in place
Receptionist (Former Employee) – Lake Oswego, OR – July 3, 2015
It's good work and good pay, not for someone trying to commute by bus other than that it is good work.Every morning you are expected to get there and start sorting the faxes while answering every phone call and write letters to send out to new clients. when mail comes you are expected to drop everything to help the specifically hired mail sorter to help her sort/stamp/deliver mail. after that you can go back to your piling faxes and letters. your phone calls are many.You are supposed to answer every phone call but you can't put any on hold and if the go through the bounce to your co-worker then your superior. Basically you are in trouble no matter what because the person it bounces to, never answers their phone.
Paralegal, Western Litigation (Former Employee) – Houston, TX – July 17, 2015
Working at Western Litigation was a nightmare! Huge turnover in employees and you never knew who you were working for. The DRAMA in our department was almost like reliving high school with your boss and her minion as the "mean girls." I would never recommend this place to anyone.
Some of the attorneys seemed very intelligent although not in my department
Unorganized, high rate of turnover, low morale, NO team effort
Claims Adjuster I/Claims Representative (Current Employee) – Las Colinas, TX – June 22, 2015
good communication, no micro management. I work for GB, but I've never had to visit and office. I work at my clients office, and love the communication we have. they give me the opportunity to get my work done.
Medical Only Adjuster/Claims Support (Former Employee) – Plano, TX – February 14, 2013
Fast past, able to resolve most issues in the office from my Network and computer training. All around person for this office the go to person to get issues resolved and stream line the work flow.
Assisted 3 adjusters with all aspect of they're desk. Filing forms, answering and resolving unpaid provider medical bills or paid incorrectly. Paid bills through the Advocater resolved issues with the Advocater program for attorney bills. Meet deadlines on filing PLN forms. Pay mileage timely. Get files out to defense and plaintiff attorneys. Get medical records out for Peer review. RME's and IME's. Researched and resolved all medical dispute resolutions. Created form letter templates for the entire clerical staff. Instructed and trained all clerical staff on procedures and processes along with new adjusters.
Researched the need to revamp the way the clerical staff was set up to assist the adjusters. This was put in place last year.
I really don't believe there was anything hard about this job. I challenge myself on everything I do.
was able to use all my skills that i have been trained on prior to this job.
went 4 years without a raise, cut back the overtime, 35 hour work week but worked more hours than they paid you for.