Great pay & benefits, horrible work/life balance
Senior Worker's Compensation Adjuster (Former Employee) – Washington DC – July 12, 2015
GB has a great pay structure and some wonderful perks including usable technology, decent supervisors/managers and all the boons that come with having vendors constantly soliciting your business. However with this comes the darker picture that after the honeymoon period you will take on not only your own casework but that of your departing colleagues, to the point of doing two people's jobs eventually.Though all claims jobs are busy, you will not be able to share your job with others while sick or on vacation and will find a 50-60hr workweek is the norm even for management. Some supervisors will go the distance to help but do not expect miracles because they, too, are pulling 55hr workweeks and doing billing from home every night. The service they sell is good but they just don't hire enough people to do the job without taking shortcuts or hoping certain things, like taking full recorded statements or investigating vs rubber-stamping overbilling by various vendors, don't come back to bite them down the road. When it happens the adjuster gets blamed despite the fact the office turned a blind eye to constant shortcuts that whole time, as long as closing ratio was good. Clients catch a lot of these too. Those hired tend to be quality people but too much is expected of them and the good ones eventually leave despite the excellent pay because a 6 to 7 day workweek isn't realistic long-term. Perfect job if you are a single workaholic or have the time to devote to climbing the corporate ladder to the exclusion of much else.
Nice people, good systems, better than average pay & benefits
Crazy caseload when others quit, replace rather than retain adjusters philosophy. No real training program in place