IT Support Technician
Gallo Sales Company - Hayward, CA

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Please complete the entire online application along with any prescreening questions that pertain to this opportunity. Incomplete applications will not be considered.

About Us - Hayward Distributor

Gallo Sales Company is the Northern California distributor for E&J Gallo Winery, the largest producer of wine in the world. The Winery’s annual sales exceed $1.4 billion, expanding internationally into over 90 countries. Founded in 1933 by Ernest and Julio Gallo, it is still a privately owned and operated family corporation with a commitment to excellence in every aspect of its business. The Gallo family is dedicated to both building its brands and the California wine industry. By focusing its attention on the future rather than on past success, Gallo has been able to capitalize on opportunities despite uncertainty, risk, and great competitive odds. With the Winery’s current organizational resources, including exceptionally dedicated and talented employees, world class vineyards and winery facilities, a new state-of-the-art research facility, a growing international marketing and distribution network, label design, point-of-sale, and much more, Gallo is in a very favorable competitive position.
Full Time/Part Time

Job Description

Supports Distributor with IT related issues.


  • Diagnoses hardware and software problems (includes Pocket PC, Desktop, Laptop, and iOS devices).
  • Provides support and technical issue resolution via E-mail, phone, and other electronic medium.
  • Educates management and sales force on new developments concerning relevant computer hardware and software.
  • Utilizes IT Support Request system to document, prioritize, and track requests.
  • Installs and configures new computers and telephones.
  • Repairs PCs and upgrades hardware and software.
  • Troubleshoots printers, scanners, and copiers.
  • Maintains inventory of equipment and supplies (cables, adapters, etc.).
  • Installs cables.
  • Researches, learns, and evaluates new software.
  • Creates and updates documentation for company systems (e.g. work instructions, manuals, etc.).
  • Assists with the creation of network accounts, changes passwords, account access, folder directory rights, and profile management.
  • Manages mobile accounts for handheld devices.
  • Practices safe work and driving habits and, if accountable for others, ensures their understanding and compliance of such habits.
  • Maintains satisfactory attendance, to include timeliness.
  • Responsible for understanding and complying with applicable quality, environmental and safety regulatory considerations. If accountable for the work of others, responsible for ensuring their understanding and compliance.
  • This job description reflects management’s assignments of essential functions; it does not prescribe or restrict the tasks that may be assigned.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


  • High school diploma or GED.
  • 3 years of computer systems experience reflecting increasing levels of responsibility.
  • Knowledgeable in Microsoft, Apple OS, and Office Suite Applications.
  • Experienced in reading and comprehending simple instructions, correspondence, and memos.
  • Experienced in writing simple correspondence and procedures.
  • Skilled in adding, subtracting, multiplying and dividing in all units of measure, using whole numbers, common fractions, and decimals.


  • Bachelors degree in Computer Science.
  • Advanced knowledge of computer hardware and software.
  • Comfortable with handling many types of projects at one time.
  • Demonstrated skill to systematically troubleshoot complex problems.
  • Demonstrated leadership aptitude.
  • Demonstrated skill to work independently and with minimal supervision.
  • Good communication skills.
  • Good time management skills.
  • Good organization skills.
  • Demonstrated teamwork experience.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the employee is frequently required to sit, use hands to handle reports. The employee is occasionally required to stand, walk, and reach with hands and arms. Specific vision abilities required by this job include close vision.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • The noise level in the work environment is quiet to moderate.


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