Going into retail you expect certain things when it comes to customers and the work environment. The best part of the job is easily the customer interactions and the interactions with vendors. When it comes to the actual management, there is a large missing piece. I worked under 5 different district managers in 6 years and only two of them were competent. The majority of Store managers are equally inept. When you are first brought into the "family" you are sold a lie of job security and wooed by conferences and the illusion of a fun work environment but it is as much a sales job as something like Verison or At&t with the same or higher turnover rate. You can be fired for literally anything without warning, regardless of your accomplishments or skill. The lie that they sell the public and new hires is that it is all about customer service (which is why I joined), but it is actually about signups, reservations, used sales and trades more than anything else.
Paul Raines is the exception, he is genuinely awesome.
No support, no job security, the amount of work for the amount of pay