collector agent (Former Employee), 415 Younge Toronto, ON – November 14, 2013
Pros: none- the one pro every friday of the month was a short day
Only lasted at Gatestone for 1 month.First and formeost Management is HORRIBLE!!! Absolutely no respect for collectors (agent).Head manager on the floor has no understand of work ethics.No commision.Management needs to get a total re-haul pay is not good at all.Pay system is every 15th and last day of the month.This is a place to make quick money and – more... thats it.No career here at all..that word doesnt exist in those walls of thag company! – less
No opportunity for advance,Poor Bonus,No comission and a lot of layoff
Sr Collector (Current Employee), 415 Yonge Street – September 25, 2013
Typical day at work, contacting consumers and companies regarding past due accounts, be able to provide solutions and help them to recover the debt Very nice co-workers, very professional and dedicate people, I learn the art of listening and understand people in the most difficult time in their life’s facing financial hardship .I feel an accomplishment – more... working there. No opportunity of advance, they change the system, Poor Salary,Poor Bonus (only 100.00),No commission and a lot of layoff They are willing to cut benefit, dental and vision as well as they cut the sick days. – less
Fraud Representative (Current Employee), Phoenix, AZ – August 2, 2013
Pros: full time, and overtime availability
Cons: not consistent
I started off loving my job, but as time continued I realized they constantly change procedures, schedules, and management, In the three months I have been here I have had three supervisors. Changed schedules three times and seen almost 2/3 coworkers either get fired or quit. I enjoy making calls and helping customers. The hardest part of the job is – more... keeping up with all the updates. When we get an update you can guarantee that each supervisor will give you a different answer. – less
Lack of legal and proper management caused the company to close this office.
SENIOR COLLECTIONS AGENT (Former Employee), Saint Louis Park, MN – December 4, 2012
Pros: small office
Cons: lack of good management
A typical day at work was to come in, boot up my computer, and start calling people with defaulted student loans to get them into payment programs.
I learned a few different systems, and was introduced to a few other companies as I was working for a subcontractor. This office was unfortunately, run by people with no management skill whatsoever. This – more... is a commissioned position, and the managers and team leaders here thought it was appropriate to take business away from some people and give it to their friends, and openly harrass people who were not personal friends outside of the office. They had no concept of the illegality of dicrimination, harrassment or following company policy and procedures. This is a production driven environment, and one team leader specifically told me "if I want your accounts I will take them from you", thinking she was well within her rights and authority. There was constant divisiveness caused by the 'leaders' in this office. It was an ongoing battle to try to earn a living here due to the constant drama and lack of professionalism of the managers and team 'leaders' (and I'm using that term loosely).
Co-workers were enjoyable to work with for the most part.
The hardest part of the job was dealing with borrowers'.
Most enjoyable: when I am able to talk to someone and they realize I can actually help them out of a bad situation. – less
Admin Clerk, Client service support department (Current Employee), Toronto, ON – October 15, 2012
Cons: working holidays and weekends
routine work what I have learned from this company is to create a day to day, step by step procedure task manual. The idea of this manual is to prevent if one day someone is missing from the position, this job or task can performed by someone else without training and complete the job by following the step my steps instruction on the manual. And now – more... that i know how a "task for dummies" was created. – less
Supervisor-Call Center (Former Employee), Toronto, ON – October 2, 2012
A typical days work was dealing with irate customers who were under pressure due to the economy. This job taught me patience and the understanding of how to deal with everyone as an individual. The hardest part of the job was building a rapport with the customers and then demanding payment. I enjoy the job the most because of the co-workers and met – more... and had the pleasure of working with. – less
Customer Service Representative (Former Employee), Toronto,ont – September 25, 2012
Pros: unlimited overtime and great incentive.
Cons: poor supervising not professional at times.
A typical day at gateston was normally smooth transition from beginning of the day to end. Learned how todeal with very irate customers. to work independant and as a group. Management was understanding but at times not professional due to the age of management and supervisors. There wasnt a hard part of the job it was clear precise and consistent on – more... a daily schedules. Most enjoyable part was meeting great coworkers. – less