Lack of legal and proper management caused the company to close this office.
Pros: small office
Cons: lack of good management
A typical day at work was to come in, boot up my computer, and start calling people with defaulted student loans to get them into payment programs.
I learned a few different systems, and was introduced to a few other companies as I was working for a subcontractor.
This office was unfortunately, run by people with no management skill whatsoever.
This is a commissioned position, and the managers and team leaders here thought it was appropriate to take business away from some people and give it to their friends, and openly harrass people who were not personal friends outside of the office. They had no concept of the illegality of dicrimination, harrassment or following company policy and procedures. This is a production driven environment, and one team leader specifically told me "if I want your accounts I will take them from you", thinking she was well within her rights and authority. There was constant divisiveness caused by the 'leaders' in this office. It was an ongoing battle to try to earn a living here due to the constant drama and lack of professionalism of the managers and team 'leaders' (and I'm using that term loosely).
Co-workers were enjoyable to work with for the most part.
The hardest part of the job was dealing with borrowers'.
Most enjoyable: when I am able to talk to someone and they realize I can actually help them out of a bad situation.