Customer Service Representative (Former Employee), Copperas Cove, TX – June 12, 2014
A lot can be learned from this company and the training is spectacular. A typical day at work depends on your confidence in yourself and how much you trust your teammates because they can be your best friend, and help you through everything.
Cons: long hours, rude coustomers, rude employees, lay over rate
this was the worst job ive ever worked at . the managers there where unprofessional and un ethical . it was a company that had a dozen law suits due to harassment . working as a bill collector was very depressing and draining . GC had so many changes in the policy it was hard to keep up .all the job qualifies is a being able to pass a drug screening.
Collections Supervisor (Former Employee), Lansing, MI – May 28, 2014
Pros: state of the art systems, experienced management, bonuses
Cons: high turn-over rate
GC Services is one of the most sophisticated collection agencies in the business. Focusing primarily on debts owed to the State of Michigan, collecting on these debts is fairly stress free. Management is very direct and supportive of staff and assisting with hitting goals. The hardest part of the day of course was listening to customers hardships. The – more... most enjoyable part of the day would be assisting customers with affordable payment arrangements to help them resolve their debts – less
Customer Service Representative (Current Employee), Lakeland, FL – May 28, 2014
A typical day at work would be ringing up items all day long and handling tons of money, debit/credit cards and lots of transactions. The management at first were great until they stepdown and we got new managers who weren't as good as they played to be
Credit Analyst (Former Employee), Lakeland, FL – May 27, 2014
You come in five minutes before your shift, set up your systems and get ready for phone calls.
How to read credit, I did credit analyzing for a year
The management had their favorites, and those people never got in trouble, even if they were bad at their jobs, the management it's self were more likely to write you up for being a diligent worker and – more... trying to do your job than the ones that just got up and walked around while keeping people on the phones.
Co-Workers were loud and obnoxious, making customers on the phone question what's going on the the background.
Hardest part was having rotation days, where you sometimes would work 10 days straight and no day off then 4 days off then come back and do another 10 days again before it evens out.