GC Services Employer Reviews

Nice company hours was great and so the days. A lot of drama is the down fall of the company.

A typical work day would be calling an collecting on car payments that were 6-60 days past due. I had learned about the GLB act an other Federal Laws that would have to pass every 6 months an I also had learned about reatil an lease accounts. The people that I had worked with was very amazing an friendly an the manager also. The most enjoyable part – more... of my job was my co-workers an calling people all around the world an helping reslove there problems an – less

sitting at desk taking calls which wasnt bad but we were kept to a maxium time even if needed more time to resolve customer problem. I learned alot oabout car titles in all 50 states. I ahd a great immediate manager. My coworkers were pretty good made some great friends. Didn't like not being able to resolve some problems which were mostly due to mailing – more... issues. Really liked being able to help people with thier vehicle title resolveable problems – less

Clock in, Pick a cubical, get on calls, assisst customers on calls, transfer customer to the correct department as needed.

GC Services was an overall great place to work. It had a consistent schedule as well as great pay and great co-workers.

I would take payment over the phone for customers electric bills and grant extensions . I loved working with my co-workers .

This was a very unprofessional work environment. I didn't learn too much of anything from them. My co-workers were very laid back and not willing to do the work. Not a good experience overall

Contact debtors by answer incoming and outgoing phone calls
Answer customer inquiries about account status
Create and monitoring payment plans
Input all information regarding collection action of account into billing system.
Learned to detailed oriented and to adapt to multiple facets of a work environment.
Completed manager training program
Co-workers – more... were nice and very easy to get along with
Hardest part of the job was constant changes in policy and procedures.
I enjoyed most the bonus money earned for meeting and exceeding collection goals – less

IT IS FUN BECAUSE YOU WORK WITH A LOT OF PEOPLE OF DIFFERENT STATES

good company to move up in with good benifits they have a great bouns system that pay very well

Not a great job. I would not recommend working here. You have been warned.

Non-communicational hostile environment to which seasoned performing experienced collectors are seen as a potential threat. Ridiculous training being made up as you go along. It's truly unfortunate the staff management that is has no prior industry experience and reminded me continuously of an Abbott & Costello act meaning "Who's on first?" I dunno – more... make it up. No regrets just a big WOW!!!!!!!!! – less

I liked this job at times others I didn't. Some customers were nice. Others were really mean. I learned how different people are in the real world. I also learned to empathize and that its impossible to please everyone

I like communicating over the phone to customers and encouraging
them to make good on their accounts.

People are rude and managers never wanna help. It's a dang nightmare!

mainly research and help customers on a face to face basis.
a lot of data entry. Floaters have too much traveling

Typical workday consisted of being at your computer and answering phone calls for bank account customer service. I learned a lot about the banking systems and policies. Management was alright, mainly they had alot of people to help per team.

I go into work at 7AM, clock in and then log into the telephone, pull up all the tools I use and start taking calls. I collect payments on most of the calls, but sometimes the customers are unable to pay and I have the option of setting up an arrangement to give them more time, or if their account is really past due, then I have to tell them, I am not – more... able to full fill their request, but if they can make a payment to get the account under so many days past due, then I might be able to help them. Management is great, my co-workers are awesome, the hardest thing about my job is listening to someone tell me something that has happened in their life making it difficult to pay their phone bill and I have to tell them no. What I enjoy most is being able to help the customers keep their phones on, and taking payments. – less

Talking on the phone with customers trying to resolve and help the customers anyway i could, also building a relationship so they could experience great customer service.

I'm currently out for workmans compensation injury. I was terminated while still under doctors care. So you decide if you want to work for this company.