Deposit Representative (Former Employee), Lakeland, FL – November 14, 2014
Pros: decent management, decent perks and incentives
Cons: just not for me
GC Services over all was pretty good as far as being employed there. The management was decent, hours were pretty good. But it just was not the right job for me. There seemed to be many clicks reminded me of high school.
Collector for Verizon Wireless (Current Employee), Lakeland Florida – November 9, 2014
Pros: all hiring is done from within to promotions
Cons: short breaks and expensive insurance
We are on the phones setting payment arrangements and taking payments all day. We use negiotion to obtain these objectives. we have quota's to meet and customer service skills to use. The hardest part of the job is getting a customer to pay, make arrangement or keep arrangement depending on circumstance. My co workers are all hardworking and dependable. The – more... most enjoyable part of the job is helping a customer to understand the plan and payment of the plan. – less
Customer service rep (Former Employee), El Paso, TX – November 7, 2014
a typical day at gc was we would come in to our assigned area and find a computer i was a customer service rep for fedex and we would clock in and then log into our phone and start taking calls by helping people track packages, ship packages, and provide rates. The hardest part of my job was taking the irrate callers you would basicly have to kill them – more... with kindness and try to calm them in a polite manor. The most enjoyable part of my job was the people i worked with we got to have work parties during the holidays we would get rewards for customer service, and we would get rewards for doing great or excellant as a team. – less
Working here wasnt so bad, I got good hours and good pay. However they exceed way to much, which is why they are always hiring is because instead of helping us thwy go ahead and fire us. Whats worse is they claim they dont give unemployment papers.
Credit and Collections Analyst (Former Employee), Lakeland, FL – November 3, 2014
I learned that GC Services is just a place for people who are in the process of building a career or just getting out of school, or still in school. It is a place to build a career and take care of a family.
Student loan bill collecter (Former Employee), Jacksonville, FL – November 3, 2014
Great shift hours, learned a lot about student loans and also the highs and lows of being a collector. A lot of calls with rare telephone answers, so whoever answers you'd better make it count. Management was one of the positives there. Hardest part of being a collector is getting someone on the phone. The most enjoyable would have to be speaking to – more... some great people sometimes on the phones and also co-workers. – less
Account Representative (Current Employee), Elgin, IL – October 28, 2014
a typical day at work includes making phone call after phone call. I have learned a lot more about computer systems and how to communicate more with people. the management is great and very supportive and uplifting. my co-workers are friendly and makes me feel comfortable and are very helpful. the hardest part of the job I would have to say is trying – more... to get people on the phone, the thing I enjoy the most is actually communicating with the customers. – less