GC Services Employer Reviews

if you can bite your tongue enjoy being yelled at all day then work there.

I worked for GC services for 3 months. When i first started out i had a great manager who really explained things to me especially since i was a new agent. Then i changed managers but my second manager was just like my first really helpful and understanding showed me things that i was doing wrong and helped me to fix them to be a better agent. My last – more... manager however sucked. She didnt show me anything i was doing wrong all she wanted to do was tear me apart and make me feel like i didnt know how to do my job. I was a reallly great agent before i got her. She only cared about herself and if your stats werent like hers you werent good enough. – less

It was a job that encouraged you to preform with games and such. There was room for advancement. It was 40 hours a week. Not a bad job at all.

Inbound phone calls, diverse place to work at, get to talk to people all over the world. Management is okay, coworkers are fun, I really enjoyed it.

This Job has its good and bad. If you like sitting around talking on the phone then this is a good job. For me it was boring after a while. I had begun to get agrevated with it because I wasn't doing enough. I learned the power of persuasion on this job. I had to persauade people to pay their bills on deliquent acounts. There is always a manager around – more... but you never eally need them. I enjoyed the my co workers more than this job. – less

On a typical day you walk in, clock in, get your head set and open all your systems and auto in on the phone. Either sales will call in or a customer. You do a variety of things, verify the customers information, social security number, etc. The reason they call your department is because they have a bill they need to pay, or some information is in – more... the system wrong and a new order needs to be placed. The hardest thing is dealing with rude sales and customers and the most enjoyable thing is the forty hours a week. The managers are very nice, I believe the pay rate is not what it should be for everything you do. Sometimes its overwhelming. Its also hard when you work 11-7pm and cant find an opening for an earlier shift. Overall its a decent full time job. I personally don't prefer to work call centers. – less

Very laid back environment to work in. As long as you do your job there is not much pressure. You get out of the job what you put into the job. Great company to work for!

The best place ever to work at and some of the best managers you could ever ask for.

Typical day at GC Services are questionable, based on what kind of customer you get on the phone to collect debts. Not too much fun in calling someone asking to pay up, but very interesting job! I have learned to always remain professional and courteous at all times when dealing with upset clients. The hardest part of the job is to communicate with – more... clients to pay up. Enjoyable part of the job is a very fast paced, relaxed work environment. – less

This company has lots of room for growth. Due to the fact that it is a collection agency, policies change frequently.

A typical day at work involves inbound calls, and outbound calls.
I've learned a lot about defaulted student loans while working with this company. The hardest part of the job is getting a consumer on the phone. The most enjoyable part of the job is when you meet your monthly budget.

company has very little values anything the UM'S say to management its there word over yours no matter what.

they work you extra hard, dont have thier breaks on track.. sitting in a chair 10 hours a day handling over the limit account, past due.
With upset customers you have to kill with kindness

Lots of skip tracing more than half the day management was very helpful and willing to assist you to achieve success

They provided very intense training. The job was very rewarding.

Training is not like what it is out on the floor, calls are back to back with no time in between. It's a face paced environment with rowdy customers. Typically you receive an hour total break time for many jobs there you only receive 40 minutes.

A typical GC employee will work 40/wk almost all of which is on the phone. You are required to manage an account up to $200,000 on a defaulted student loan. To close the account you must locate the borrower advise them of their position and offer a payment plan based upon borrowers income and requirements of the client.

Easy laid back call center environment, 12% differential for night and bilinguals. Training Department is EXCELLENT!!!

I had to get collections on debts owed for a credit card company

I love helping the customers, but there were to many problems with people leaving and calls spiking.