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GC Services
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553 reviews

GC Services Employer Reviews

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  • Job Work/Life Balance
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Great
Financial Services Representative (Former Employee), Lakeland, FLMay 22, 2014
The had different shifts and were willing to work with my schedule. There was always forty hours provided and even overtime by request.
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fun place to work
Customer Service Rep (Former Employee), el pasoMay 22, 2014
Pros: awesome work environment, and nice co workers
Cons: closed down
i sold balance bracelets at the mall, met all kinds of people, and enjoyed every minute, even though it was 20% commission.
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High Turnover and they like it that way.
Financial Services Representative (Former Employee), Lakeland, FLMay 19, 2014
Pros: 2 weeks of classroom training
Cons: low pay, high turnover, bad attitudes, violence
Located within walking distance to the nearest Lakeland Gangland, and for a reason. They keeps it ghetto and rely on high turnover to skew metrics toward their favor and maintain their Verizon Wireless Financial Service outsource contract. Very hostile environment, I witnessed 3 fights, one between a man and woman, and was assaulted myself by a coworker – more... because I "wasn't cool (read hood)." He was never reprimanded because I was new and he had high leading metrics in his bay. This stain on my resume is haunting me because I couldn't stand to stay for longer than 4 months. Very unprofessional place with an unstable, high stress, dangerous, atmosphere. True Verizon Customer Care employees would constantly drop calls from us because of the reputation. – less
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Horrible experience
Call Center Representative (Former Employee), El Paso, TXMay 19, 2014
Pros: nothing
Cons: better customer service
They said it was a call in center but that was not true. The managers were more worried about their bonuses then the customers and workers.
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Productive but draining
CSR (Current Employee), copperas cove. texasMay 16, 2014
Productive but draining. Very high call volume. Employees not treated with respect.
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its a job
account rep (Current Employee), Weldon springsMay 15, 2014
Pros: guarantee 40 hrs
Cons: horrrrribbble pay... not worth it
Too much work for so little pay.... 8.00/hr... Not enough money...... Just not worth It... its too far.... Not enough hands on training.. Too many rules
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Fun job with good pay.
Finance Representative (Former Employee), Mesa, AZMay 14, 2014
Pros: great staff
I enjoyed this line of work. Receiving calls on behalf of Sprint was really interesting. I learned how to talk to a stranger, and enjoy the conversation. I was managed by a great team of individuals who were really dedicated to their work. I was surrounded by young and vibrant people who were ready to make moves in life. I enjoyed being around so many – more... bright minds. The most difficult part of the job was making an impression on the customer, sometimes dealing with their bad day through word choice, however it was well worth the experience. Overall, a good place to work. – less
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Fun work environment, Management is excellent.
Account Representative (Former Employee), Weldon Springs, moMay 13, 2014
Pros: great food served.
Cons: you have to move really fast.
Set payment arrangements on delinquent telecommunication services.
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quick money
Capital One Rep (Former Employee), Copperas CoveMay 12, 2014
Pros: bonuses
Cons: quotas
This company is always hiring and is not a hard job to do. Bonus' are given each pay period if you meet your quota and everyone tries to have a good time.
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dificul place to work
agent collector (Current Employee), Copperas Cove, TXMay 11, 2014
yes the pay maybe good but is not worst it.they dont work the hours with you and the treat employees really bad.
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Is mellow due to cold calling
Collector I (Former Employee), Columbus, OHMay 5, 2014
it wasnt really working because you really didnt talk to alot of customers since the old accounts.
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Very pleased with the hardworking team at GC Service
Nike Supervisor and Customer Service (Former Employee), Mesa, AZMay 1, 2014
I learned much of my customer service skills at GC Services from a young age of working there and was very happy with the job skills training provided by them and I am constantly getting compliments on my job skills which I learned while working for GC.
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GC Services focuses on client and employee satisfaction. The company will invest the time necessary to train employees.
Project Manager (Former Employee), Oklahoma City, OKApril 30, 2014
Pros: promote from within, excellent management and hr team, company security and integrity
Cons: at upper management level work life balance not in balance, have to work an entire year to earn vacation time, with too many clients in one office it can make it difficult to truly feel successful
GC Services is a solid company that sets the standard for excellence with 3rd party collections. Management within the office was great. People got along well with each other and the strengths and weaknesses balanced out. The office VP was extremely intelligent, experienced and down to earth at the same time. The experience I gained with GC was invaluable – more... and there were many opportunities available to me which contributed to my growth and personal development. For the most part, individuals within other functional areas of the organization were good at working with operations and wanted to help. Corporate IT were not the best and always seemed to want to tell what they can't do. This made it difficult when trying to accomplish critical expectations set by clients. Most of the time the results were where Ops had to invest significant time on projects that was not collections and quality related. Also, with multiple clients within the office the work days were frantic and prioritization was difficult. Overall, GC Services is a great place to get your foot in the door, learn skills and advance. – less
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productive
Call Center Representative (Former Employee), Copperas Cove, TXApril 29, 2014
Pros: environment
Cons: computers were old, phones would break
I would work 4-9 hours a day. the environment was great. management would give you room to advance and learn.
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Happy Manager Happy Reps
Unit Manager/Escalations Assistant (Current Employee), Weldon Springs, MOApril 27, 2014
A typical day at work consist of making sure the individuals on my team are able to work properly; such as no computer issue, headsets are working and all computer programs are loading. Then its on to checking emails from the current and prior day. I reply to them and or begin investigating escalations for the day. I am a part of management and I can – more... say that we have a strong team for managers and assistant manager. We are able to work together and are always able to help any agent from any team in our department because we are all working toward the same goal. I have learned how to effectively coach different learning styles and to appeal to more human side of customer service. The hardest part of my job is when I am coaching an individual on the proper procedures or where their research was incomplete and they don't have any com-temp for the mistake that they make nor the complications that they have cause. It is always hard to see or coach persons that view there jobs as a pay check. The most enjoyable part of my job is making the customers happy that they have chosen us as there company, also when a representative understands there error of the way that they conducted themselves and though we are all human tries not to do it again. – less
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PRODUCTIVE
COLLECTION AGENT (Current Employee), Copperas Cove, TXApril 25, 2014
Pros: 1 hr lunch
Cons: 15 min break in morning and afternoon
TIPICAL DAY OF WORK IS MONDAY
I LEARNED TAKE CONTROL OF MYSELF
MANAGEMENT WITH THE CUSTOMER
MY CO-WORKERS ALL ARE PROFESSIONAL
the hardest part of the job DEALING WITH DIFFICULT CLIENTS
WHEN YOU DO WORK WELL WITH YOUR COMPANY PROCEDURES REQUIRING
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Productive and challenging place to work
Directory Assistance (411) Operator (Former Employee), El Paso, TXApril 25, 2014
Pros: a variety of schedules to choose from.
Cons: very expensive healthcare.
A typical day at GC Services was primarily focused on assisting our callers with any business or residential requests concerning an address, name, and phone number.

I learned how to work with many people and also how to treat customers in the best and calm way despite how irate they were.

Over my nine years at GC Services management went from excellent – more... to so-so, but overall management was done pretty well by a large team of people.

I enjoyed the people I worked with. We all worked well together and due to that we had many successful teams. I helped train several of our operators over the years.

The hardest part of the job was to help keep the callers calm when they are upset at a previous operator or upset that the information they are looking for was not in our system. Each caller was different which made the job interesting each day.

The most enjoyable parts of my job were the satisfaction that I received from callers that were very appreciative of my service as well as those that started out irate but with my patience and willingness to help the call ended on a positive note. – less
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Great work environment
Account Representative (Current Employee), Irwindale, CAApril 23, 2014
Pros: long lunch
Cons: healthcare is very expensive
I've learned quite a bit while working for gc services, Customer service being one of the big skills that i have acquired while working here as well as computer literacy, Management is an exceptionally well as far as attending to my everyday needs and as well as training. the hardest part of my day is actually leaving work and not being able to make – more... any money by the end of the day. The most enjoyable would be taking phone calls throught the day and making bonus money. – less
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work with children
CSR (Former Employee), El Paso, TXApril 23, 2014
Working with children ranging from 3 months to 12 years old. Help with homework and activities.
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productive and fun
Account Resolution Advisor (Former Employee), El Paso, TXApril 23, 2014
Pros: rewards
Cons: low communications between management and employees
typical day joyful. learn leadership skills,management not so well, co-workers enjoy challenges with one another for motivation. hardest part of the job was attempting to deescalate every call but great challenge. the learning experience.

About GC Services

GC Services is one of the largest business process outsourcing providers with nearly 9,000 employees in over 30 call center locations – Read more