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GC Services
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670 reviews

GC Services Employer Reviews

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Difficult environment
Business Analyst (Former Employee), Lansing, MIOctober 27, 2014
Pros: some good co-workers
Cons: stress and high turnover
I learned UNIX, testing of a web based payment system, and managing multiple databases. I also learned a lot of things that should not be done in application architecture and database management.
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Good company
Account Representative/Collector (Former Employee), MOOctober 27, 2014
Good place to work, very friendly atomosphere
Excellent opportunities to move up
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Fast paced, not enough room for improvement
Quality Assurance Specialist (Former Employee), Lakeland, FLOctober 27, 2014
It was a fun laid back atmosphere, however, not enough interaction between managers and the representatives. Not enough willingness to help out when it was needed
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working a t GC Serv i called customers on over due accts, collected, and assisted with extensions if needed.
Assisting customers (Former Employee), houston TXOctober 26, 2014
Working at GC Services was a great experience. I worked with customers through out the day calling, collecting, and helping them. The best part about the job was working with my co-workers. They made every day a great day. The job could get a little difficult at times since there were always changes in the system that we worked with, but I manage to – more... always work with it. – less
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Very productive and fast paced
Financial Services Representative (Former Employee), Lakeland, FLOctober 23, 2014
My work experienc at GC Services was great. The pay was good and work was guaranteed. Theres always room for growth as long as its something you want. Management acknowledges hard work and rewards their employees for meeting goals and driving numbers.
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productive and fun place to work.
Customer Service Associate (Former Employee), Valley View, OHOctober 23, 2014
Pros: overtime was welcome and i work with some good people.
Cons: high turn over rate
I liked it, it was busy and energetic with a pleasant work environment.
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fun and enjoyable workplace
Customer Financial Services Representative (Current Employee), Weldon Springs, MOOctober 22, 2014
At GC Services, I assisted clients daily via chat or via phone with payment arrangements, payment investigations, refunds, credits, simple bill breakdown, etc on live, closed and sold accounts, I learned to help keep the customers happy and to also complete the company missions to meet job requirements, At Gc Servies a chat was to be completed a minimum – more... 7 minutes and a phone call 4 minutes. I always met quota. I enjoy working at Gc learning the new systems and cross training for via phones and via chat, – less
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fast paced environment
Collector (Former Employee), Irwindale, CAOctober 22, 2014
Pros: bonuses and great employees
Cons: recognition and supervisors where not helpful
outbound and incoming collection calls. servicing 80-100 customers a day. Would setup customers on payment arrangements or sometimes accept settlements for debts. Large office many employees able to learn from one another. Hardest part of my job was convincing customers to pay off their debt and why it was important to do so.The most enjoyable part – more... of my job was helping the customer improved their credit. – less
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Average Place to Work
Account Representative (Former Employee), Huntington, WVOctober 20, 2014
Pros: scheduling
Cons: benefits
Not to bad of a place to work depending on what department you are working for.
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poor work enviornment
Collections Specialist (Former Employee), Lakeland, FLOctober 20, 2014
no one knows what they are doing, everyone is lifeless and boring. no place for improvement. horrible place to work
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fun place to work
fraud analyst (Former Employee), Weldon, CAOctober 17, 2014
the co-workers there were very friendly and helpful so were the supervisors. i learned alot about how to look and prevent fraud from happening on customers account, the hardest part of the job was when a customer or a person looking to commit fraud would constantly yell and swear at us for not letting them get service, and the best part was when we – more... stopped fraud from happening and the customer called in to thank us for our hard work – less
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wonderful work enviornment
Account Representative (Former Employee), Copperas Cove, TXOctober 15, 2014
I loved the fact that everyone worked as a team including the supervisors
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productive place to work
Credit and Collections Specialist (Former Employee), Lakeland, FLOctober 14, 2014
Pros: atmoshpere, people, and pay
Cons: hours
the systems were very easy to understand and I loved having the experience with calls at training. I had to work the 4-12 shift which wasn't my choice, but I did what ever it took to do my job.
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Upbeat workplace
Financial Service Representative (Current Employee), Weldon Spring, MOOctober 12, 2014
Pros: free parking
Cons: location, too far
A typical day at work is communicating with people from all over th U.S. I've learned listening is one of the most important skills you can have. My management team is always there if questions are needed. I work consistantly to meet our team goals. The hardest part of my job is doing what all i can do as a Finicial Service rep, yet the most enojoyable – more... part is setting the customers at ease by protecting and restoring services . – less
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Not as bad as most however...
Financial Services Representative (Former Employee), Lakeland, FLOctober 8, 2014
Cons: short breaks, too far to walk to restroom, stressful, demaning, not enough pay
The pay was not enough for what you had to go through on a call. The breaks were way too short. My manager was never at her desk whenever I needed assistance. I would always have to walk quite a few feet to get to help. Most enjoyable part of the job was going home. This job was very stressful and a little too demanding for the pay.
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Professional Enviroment
Customer Service Representative - Call Center (Current Employee), Weldon Spring, MOOctober 6, 2014
Pros: great management!
Cons: short breaks, being transfered without a week's notice.
A typical day at work consist of helping our clients customers obtain the highest level of professional customer service, we insure that our customers are satisfied with being able to maintain their services with help from our department, which includes; payment arrangements and payment extensions. I've learned the quality of patience, my co-workers – more... are all team players. The hardest part of the job is being transferred from department to department, the most enjoyable part of the job is learning the in's and out's of what's behind the scenes of certain services that we use every day. – less
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Productive and fast paced work evironment
Account Representative (Former Employee), Jacksonville, FLOctober 5, 2014
Pros: great lunch space, 40+ hours per week, salary
Cons: high healthcare, very frequent rule changes
Placing outbound calls to locate consumers to resolve credit card debt. Receiving inbound calls to assist consumers with resolving credit card debt payments. Following specific rules and state law guidelines. I learned time management and negotiation skills, also advanced my customer service skills. The hardest part of the job was sometimes locating – more... consumers though provided with reliable sources. The most enjoyable part of the job was actually making a customer feel great about clearing up their debt and giving them the courage to do so. – less
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Fedex Customer Service Representative
Customer Rep (Current Employee), El Paso, TXOctober 3, 2014
Pros: friendly environment
Cons: patients with customers
Basics of Customer Service meeting the customers needs. From scheduling pick ups to assisting with international paperwork. I've learned that if u work hard..you will get far. The managers there are good, they listen to your questions and help you any way they can. Co-workers are your buddy system and every body is there to help you. Hardest part of – more... the job was just having patients...the people that I worked with were great. – less
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Enjoy work enviroment
Customer Service (Former Employee), Knoxville, TNOctober 2, 2014
Enjoyed working with customers resolving any issues per billing.
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Loved it
Customer Service Representative (Former Employee), Copperas Cove, TXSeptember 29, 2014
Pros: love
Cons: nothing
I love it nothing wrong with it just not he phones all day they make it fun

About GC Services

GC Services is one of the largest business process outsourcing providers with nearly 9,000 employees in over 30 call center locations – Read more