Collector (Former Employee) – Jacksonville, FL – December 14, 2017
Poor management , management did not care for employees and provided support as needed .no overtime available . staff consisted o younger generation of employees which did not demonstrate adequate balance of staff
Court Collector (Former Employee) – Irwindale, CA – November 12, 2017
The manager who interview me definitely knew how to make you feel like this job is great, he made is seem like they hire driven and see potential in you, that was not the case. Management is horrible, training was not structured especially once you get on the floor it’s nothing you learned, there is no growth or raises. Dead end job
Nice campus, when you work weekends you get to work 4 hrs during the week
Pay is horrible, no growth, too much micro managing, feels like you’re a prisoner
Customer Service Representative (Former Employee) – Copperas Cove, TX – November 12, 2017
Most of the managers are actually kind and care about their team members. The company does giveaways and also provides food from time to time and are good at showing their appreciation for their employees. Loved that you could have something with you at your desk to keep you entertained between calls like coloring or something. Much better environment than Teleperformance.
Bilingual Customer Service (Former Employee) – Lakeland, FL – November 8, 2017
A typical day was taking calls through out the day, having group meetings. Management was well operable to work with. The hardest part of the job was the traffic. The most enjoyable part of the job was having cultural events. The employees were just wonderful to work with.
Collection Specialist/Customer Service (Current Employee) – Irwindale, CA – November 7, 2017
would not recommend to stay it is a hostile environment. managers have no respect, constantly yell. most of the time they are on their phones and when they are asked for help they get upset instead of putting their phones down to assist.
1st Party Account Representative (Former Employee) – Lakeland, FL – November 5, 2017
The training is paid for, however once you are on the floor it is completely different basically a waste of time. The pressure to keep your handle time down while handling the people who are calling in about making payment arrangements for various reasons is extremely hard. These people have everyday lives and problems and the company wants you to treat them as though they're liars and to get every dime from them that you can. The company uses micro- managing and in reality your managers don't do much of anything, they accept time off requests, take minimal calls, and heavily monitor you. This company cares for the $$$ which is why they're losing customers on the phone and can't keep employees to answer the calls. Oh and, the office needs a heavy renovation almost everyday my chair would look as though someone got hungry and ate the cushion off the arm.
account re (Current Employee) – Tucson, AZ – November 2, 2017
Its a good place to work for people that like call centers and don't mind sitting down all day in front of a computer. Good bonus potential but can be more of a luck thing. Even the best have bad months.
Ranging from upper management to floor management, very few managers have a clue on how to lead a successful team. You either get a manager who micromanages you throughout the entire day, or you get a manager who doesn't care about anything and you're on your own. Management reminds me of high school.
Customer Service Specialist (Former Employee) – Mesa, AZ – November 1, 2017
training is a joke, for the amount of information you need to contain, supervisors have favorites , demands are high, impossible demands, lunches and breaks are docked if you are one minute late or 5 minutes early
Customer Service Representative (Former Employee) – El Paso, TX – November 1, 2017
GC services was a very stressful job we were the customer service reps for fedex. so we handled everyones calls looking for their packages tracking them or just giving them rates but I just didnt like it.
Customer Service Representative (Former Employee) – Huntington, WV – October 31, 2017
Excellent place to work. Very flexible with schedules and was always there for assistance and letting you know how you could be better at your job if need be. Always had something fun going on, extremely great place to work.