No opportunity for advancement and disorganized management.
Acquisitions Agent (Former Employee), El Paso, TX – October 1, 2015
Pros: Long Lunches.
Cons: Incorrect Pay
This Job claimed to pay minimum wage plus commission and commission checks were supposed to be monthly. In the time I spent working there I received one commission check and management would send us emails telling us that we wouldn't receive them because payroll went on vacation and forgot to sign off on the checks. I was also pregnant when I worked at this job and I would take extra bathroom breaks or get up to walk around, or use another chair to elevate my feet and I would get sent to human resources all the time. I had to get a doctors authorization for everything I was doing. This was by far the worst call center I have worked for.
Very open-ended interview questions. Hiring managers allowed me to use my past experiences to sell myself on why I am the right man for the job.
Call Agent (Former Employee), Weldon Spring, MO – September 28, 2015
Tons of freedom to be creative, try new processes, recognition for accomplishments. Co-workers are awesome - helping each other and a sense of community. I grew immensely in a professional capacity due to their willingness to try new things and feedback
Customer Service Representative (Current Employee), Copperas Cove, TX – September 26, 2015
Pros: a job
Cons: long hours, short lunches, low pay, etc.
It started out great as a first job opportunity but then the project I was working on began making changes to company policy and then not properly notifying or training us on these changes which started affecting our productivity and quality of the calls which they would then grade us on and dock us for our unprepared which made working there very stressful.That may not sound like much but they would also dock your pay if you came one minute late when their time clock is two minutes ahead.
Collections Representative (Former Employee), Jacksonville, FL – September 25, 2015
Pros: One hour lunch
Cons: 15 mins breaks
I looked forward to going to work each day good insurance flexible hours. Calling customer to setup payment plan , co-workers was great. When the phone would go down. Helping the customer to understand the status of the account
Customer Service Representative (Former Employee), Copperas Cove, TX – September 14, 2015
Pros: family oriented
Cons: manager favoritism and micro managing by higher level management
the best part of the job is working with people for other people. this place is very family oriented and team effort made is verify possible for agents to get along. the skills i acquired at this job have impacted my daily life a great deal and it is rewarding
Manager (Former Employee), El Paso, TX – September 7, 2015
Pros: Open 24hours
Cons: Center was outsourced in mexico
Inbound call center as a Manager I was in charge of making sure we had our center at the correct key performance indicators. Coached sales issues and work with agents to resolve barrier and overcome the key performance indicators.