Customer Service Supervisor (Former Employee), Earth City, MO – January 22, 2015
Supervised a team of 12 staff members and provided the support services and technical resolutions to the customer’s network and phone issues. Received inbound calls from customers and assisted with billing statements, account concerns, and payment authorizations. Evaluated the customer’s accounts and processed credit card transactions.
Manager (Former Employee), dublin,ohio – November 18, 2014
Pros: great oppurtunity to learn so many skills
Cons: my job moved to mexico
I operated medical parts and shipped them off to buyers. I supervised and ran assembly line of workers.I Quality controlled over medical parts.Where I got along with everyone.The hardest part of my job was to always make sure every part was to standard.I enjoyed the work and the learning experience.
Deposit Representative (Former Employee), Lakeland, FL – November 14, 2014
Pros: decent management, decent perks and incentives
Cons: just not for me
GC Services over all was pretty good as far as being employed there. The management was decent, hours were pretty good. But it just was not the right job for me. There seemed to be many clicks reminded me of high school.
Collector for Verizon Wireless (Current Employee), Lakeland Florida – November 9, 2014
Pros: all hiring is done from within to promotions
Cons: short breaks and expensive insurance
We are on the phones setting payment arrangements and taking payments all day. We use negiotion to obtain these objectives. we have quota's to meet and customer service skills to use. The hardest part of the job is getting a customer to pay, make arrangement or keep arrangement depending on circumstance. My co workers are all hardworking and dependable. The most enjoyable part of the job is helping a customer to understand the plan and payment of the plan.
Customer service rep (Former Employee), El Paso, TX – November 7, 2014
a typical day at gc was we would come in to our assigned area and find a computer i was a customer service rep for fedex and we would clock in and then log into our phone and start taking calls by helping people track packages, ship packages, and provide rates. The hardest part of my job was taking the irrate callers you would basicly have to kill them with kindness and try to calm them in a polite manor. The most enjoyable part of my job was the people i worked with we got to have work parties during the holidays we would get rewards for customer service, and we would get rewards for doing great or excellant as a team.
Working here wasnt so bad, I got good hours and good pay. However they exceed way to much, which is why they are always hiring is because instead of helping us thwy go ahead and fire us. Whats worse is they claim they dont give unemployment papers.
Credit and Collections Analyst (Former Employee), Lakeland, FL – November 3, 2014
I learned that GC Services is just a place for people who are in the process of building a career or just getting out of school, or still in school. It is a place to build a career and take care of a family.
Student loan bill collecter (Former Employee), Jacksonville, FL – November 3, 2014
Great shift hours, learned a lot about student loans and also the highs and lows of being a collector. A lot of calls with rare telephone answers, so whoever answers you'd better make it count. Management was one of the positives there. Hardest part of being a collector is getting someone on the phone. The most enjoyable would have to be speaking to some great people sometimes on the phones and also co-workers.