Pros: learned how to proplerly conduct myself over the phone and learned how to type faster.
Cons: pay was not as high as it should have been considering the workload.
A typical day at work would be taking call after call after call for 8 or more hours a day. I did learn how to communicate professionally with people and problem solve. I also learned how to connect emergency calls. Most important part of the job was to develop people skills and provide them with the proper information they were seeking.