GC Services Employee Reviews

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Unprofessional work place
Collection agency (Former Employee) –  Knoxville, TNNovember 13, 2017
Unprofessional, lack of communication and the training was not reliable.
Managers were rude
Employees were rude
Lunch were stolen from the break room refrigerator
Pros
Benefits
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Campus was nice
Court Collector (Former Employee) –  Irwindale, CANovember 12, 2017
The manager who interview me definitely knew how to make you feel like this job is great, he made is seem like they hire driven and see potential in you, that was not the case. Management is horrible, training was not structured especially once you get on the floor it’s nothing you learned, there is no growth or raises. Dead end job
Pros
Nice campus, when you work weekends you get to work 4 hrs during the week
Cons
Pay is horrible, no growth, too much micro managing, feels like you’re a prisoner
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its a good startimg job
Customer Service Agent (Current Employee) –  Mesa, AZNovember 12, 2017
If someone is looking to start in the call center jobs this is a good place for it to start at. They also got great benefits, it is a very fast tempo job even tho you're on the phone all day.
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Better call center than Teleperformance
Customer Service Representative (Former Employee) –  Copperas Cove, TXNovember 12, 2017
Most of the managers are actually kind and care about their team members. The company does giveaways and also provides food from time to time and are good at showing their appreciation for their employees. Loved that you could have something with you at your desk to keep you entertained between calls like coloring or something. Much better environment than Teleperformance.
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Good Money
Account Representative/Collections (Former Employee) –  Tucson, AZNovember 11, 2017
Working at a call center is stressful but it is an opportunity to make a good amount of money, it is highly competitive and there is possibility of moving up in position with the company.
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Decent
Revenue Assurance Service Order Agent (Current Employee) –  Weldon Springs, MONovember 11, 2017
Its decent , favoritism, jealously but overall relaxed and laid back, pay is cheap. Basically getting 10.50 to write code .which is insance cause that's a 100,000$ job
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Call center
Account Representative (Former Employee) –  Knoxville, TNNovember 11, 2017
This is a basic call center. My main priority was to locate people that had defaulted on thier student loans. It was a collections position. Decent pay and benefits.
Pros
Set hours
Cons
Stuck in a cubicle all day.
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GC Services
Refund Analyst (Former Employee) –  Weldon Spring, MONovember 8, 2017
It was a good company to work for but the pay is way to low for the job. You also have to pay for your insurance which took most of your check due to low pay.
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Professional
Bilingual Customer Service (Former Employee) –  Lakeland, FLNovember 8, 2017
A typical day was taking calls through out the day, having group meetings. Management was well operable to work with. The hardest part of the job was the traffic. The most enjoyable part of the job was having cultural events. The employees were just wonderful to work with.
Pros
Pot lucks, meetings, incentives
Cons
Glass building, scared for tornadoes.
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hostile
Collection Specialist/Customer Service (Current Employee) –  Irwindale, CANovember 7, 2017
would not recommend to stay it is a hostile environment. managers have no respect, constantly yell. most of the time they are on their phones and when they are asked for help they get upset instead of putting their phones down to assist.
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decent
Sales (Former Employee) –  El Paso, TXNovember 6, 2017
i liked the job and my coworkers as well everyone was very friendly and there was plenty of room to move up, however some of the team leaders were very biased.
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decent work place
associate (Former Employee) –  Weldon Spring, MONovember 6, 2017
great starter job for those new to the workforce. fast paced competitive can sometimes be stressful. change is always imminent. room for advancement. pay could be more
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grueling
1st Party Account Representative (Former Employee) –  Lakeland, FLNovember 5, 2017
The training is paid for, however once you are on the floor it is completely different basically a waste of time. The pressure to keep your handle time down while handling the people who are calling in about making payment arrangements for various reasons is extremely hard. These people have everyday lives and problems and the company wants you to treat them as though they're liars and to get every dime from them that you can. The company uses micro- managing and in reality your managers don't do much of anything, they accept time off requests, take minimal calls, and heavily monitor you. This company cares for the $$$ which is why they're losing customers on the phone and can't keep employees to answer the calls. Oh and, the office needs a heavy renovation almost everyday my chair would look as though someone got hungry and ate the cushion off the arm.
Pros
relaxed work schedule
Cons
break time, managing, and overalll environment
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Productive
Customer Service Representative (Former Employee) –  Mesa, AZNovember 2, 2017
It was a fun, easy job. Could use some better pay if they wanted a higher turn around rate of people staying there as their job. Management was laid back, but HR people were quite rude.
Pros
Easy
Cons
Short breaks
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slow, self driven can be stressfull
account re (Current Employee) –  Tucson, AZNovember 2, 2017
Its a good place to work for people that like call centers and don't mind sitting down all day in front of a computer. Good bonus potential but can be more of a luck thing. Even the best have bad months.
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Zero Leadership
Account Representative (Current Employee) –  Knoxville, TNNovember 2, 2017
Ranging from upper management to floor management, very few managers have a clue on how to lead a successful team. You either get a manager who micromanages you throughout the entire day, or you get a manager who doesn't care about anything and you're on your own. Management reminds me of high school.
Pros
Pay, Schedule Changes
Cons
Management, Stress, Late Nights
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my opinion
Customer Service Specialist (Former Employee) –  Mesa, AZNovember 1, 2017
training is a joke, for the amount of information you need to contain, supervisors have favorites , demands are high, impossible demands, lunches and breaks are docked if you are one minute late or 5 minutes early
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eh
Customer Service Representative (Former Employee) –  El Paso, TXNovember 1, 2017
GC services was a very stressful job we were the customer service reps for fedex. so we handled everyones calls looking for their packages tracking them or just giving them rates but I just didnt like it.
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Productive environment
Customer Service Representative (Former Employee) –  Huntington, WVOctober 31, 2017
Excellent place to work. Very flexible with schedules and was always there for assistance and letting you know how you could be better at your job if need be. Always had something fun going on, extremely great place to work.
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i enjoyed working there
Customer Service Representative (Former Employee) –  El Paso, TXOctober 31, 2017
the staff was great always trying to see how they can help you giving training in the areas that you needed it the most. Making sure that we understood the product
Pros
none
Cons
everything
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Overall rating

3.4
Based on 2,126 reviews
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Ratings by category

Work/Life Balance
3.3
Compensation/Benefits
3.1
Job Security/Advancement
3.1
Management
3.1
Culture
3.2