GC Services Employer Reviews

call card holder for try to put account currents by phone. Make payments over the phone. Dispute accounts and send forms to card holder.

Great place to work. As a Traffic Analyst, I would get there and first thing would be to make a chat room for the Units Mangers to join and speak about the production floor. I would do my daily task and update the information for the previous day for the client. After my daily information was updated, I would then start working on various projects that – more... the Project Manager would assign to me. I would also have to keep a watch for the Traffic volume on the calls coming in, any faxes that must been worked, any meetings that would have to be done, and breaks/lunch schedule adherence. Towards the end of the day when my co-workers would come in, I would update them on what has happened as well as invite them to the chat rooms. Clean and make sure everything is organized and leave my desk for the day. – less

calling our clients account and skip tracing to get in contact with the debtor, set them up in a program or proceed with wage garnishment.

Good place to get the ball rolling in the career dept. Has multiple shifts available. strong leadership. friendly co-workers.

I been working for GC Services for a little over 10 years but i feel that there is room for improvement for advancement within the Company.

they have OT, UT, sick pay vacation hours that i don't have a problem with but its already been like 5 times that paramedics come in because ppl have panic attacks i actually believe i can go mad because of all the stress these customers put us through

GC Services provides an excellent career opportunity for those looking for a career in call center management

The work environment was great. But the work you do isn't worth the pay you get. I had a year+ of experience in working at a call center but they only gave me a 30 cent raise so I was just getting paid 7.55. And for every account I managed to have a customer pay for whether it's over thousands of dollars you only get $1 per check/payment as a bonus. – more... And if you don't miss a day within a month you get $50 on your first check the following month. – less

Advancement is based on who knows who and who has the relations with management, poor environment, lacks motivation, high turn over rate, I wonder how they keep clients

As soon as I walk in the building im am greeting by my fellow coworkers and managers every one will speak to eachother. I started off a lilttle shallow but I learned better ways to speak with people and to get them to listen to what i have to say. The Management is great full of hard workers who want there employees to succeed and provide games and – more... prizes to keep employees interested in coming to work. i would have to say the hardest part was just getting consumers to stay on the phone. – less

In this job I as a collector am required to contact individuals who have a balance with a certain client. I thereafter hear why the consumer failed to pay their bill and assist them in finding a solution to paying off their bill.
I learned that collections doesn't necessarily mean you have to be strict on the consumer. As a matter of fact a customer – more... service type of tone is best when coming to this type of job as it gets more consumers to pay.
Management is solid. The managers i have are very assisting when needed and have taught me a lot about the concepts of the job. They are very friendly as we constantly work together.
Co-workers are also friendly. We all associate with one another while staying on task.
The hardest part of the job is working 6 days a week and the scheduling is quite frankly horrible. Dealing with rude consumers is also a hard part of the job, but I am able to handle rude comments and remarks in a professional manner.
The most enjoyable part of the job...is really hard to say given that it can very from day to day or month to month – less

I watched a female coworker almost get beaten to death because of managements lack of security follow-through. Very dangerous place to be employed.

I enjoyed the job because we were able to work alone. The company has unrealistic expectations of employees in that collection calls and customer service calls were expected to be completed in five minutes or less. This was nearly impossible if the customer even had one question about their bill or any thing on their account.

Like anything in life; it is what you make it. I personally wasn't too fond of the job but for a teenager who just graduated high school, the pay was great! Training was wonderful but as soon as it was over, all hell broke loose. Bottom line is, it was not a job for me. Sitting for 8 hours made my back and bum hurt. Fortunately for me, I didn't stay – more... too long cause college came rushing by. I started off at $8.10/hr and then $9/hr after 6PM on weekdays and on all weekends. – less

Positive and helpful mentors. I learned that time management is the key to success. I as a manager carried high expectations for my agents. Mentoring has it's benefits. As a manager for a collections agency some tasks can be time-consuming. Being able to congratulate the agents for a job well done by presenting awards for a job well done.

I really enjoyed working here. I also valued the fact that I came out knowing alot more about Harley Davidson Bikes.

A typical day at work would be working with customers in a positive manner to guarantee customer satisfaction. I've assisted customers through payments and payment arrangements, also placed orders and helped customers with any problems.

a typical day is sitting at your desk making phone calls for people who never answer the phone! Coworkers are interesting, and the job isn't hard, its usually finding people to contact about their loans is the hard part

Management was out of line and made crude comments. Things were never addressed because the upper management were friends outside of work so they didnt get to the bottom of many issues.

collected on account with outstanding balances, I learned how to solve problem fasting working here.