Confer with customers by telephone or in person to provide information about products or services, take or enter
orders, cancel accounts, or obtain details of complaints. Check to ensure that appropriate changes were made to
resolve customers' problems. Keep records of customer interactions or transactions, recording details of inquiries,
complaints, or comments, as well as actions taken. Resolve customers' service or billing complaints by performing
activities such as exchanging merchandise, refunding money, or adjusting bills. Complete contract forms, prepare
change of address records, or issue service discontinuance orders, using computers.