Account representative (Former Employee), Saint Charles, MO – July 9, 2014
Being a representative showed me different techniques with answering the phone. When answering the calls always make sure you not on call for so long and make sure you understand the caller before moving to the next call. Make sure you have lots of confidence when answering the phone, towards anyone you speak with and having great customer services.
MAC Expert (Current Employee), Mesa, AZ – July 8, 2014
Pros: fun people and laid back atmosphere
Cons: poor pay.
After being with the company for 2 years, id have to say i dont usually recommend friends or family to work here. impossible to get a raise, the work environment is pretty laid back and there is alot of cool people that work there. it reminded me of working in a jr high class room. management is poor. getting a promotion is not based on qualification – more... or work ethic, more so if you kiss up to the management team. still not a terrible place to work. – less
assist customers (Former Employee), Knoxville, TN – July 8, 2014
Management were basically overpaid children. A MANAGER threw a foam basketball at my head. You can make up to 10.25 an hour IF you meet unrealistic goals for the month. So you get minimum wage because of the expectations. Co-Workers were friendly and they exaggerate to make you want to stay at the job.
Account Specialist (Current Employee), Columbus,Ohio – July 2, 2014
Pros: good benefits
Calling consumers about their defaulted loans. I learned how to be a great collector. The management is amazing. I love my co-workers and they are great. The hardest part of my job is trying to get people to pay on loan. The most enjoyable part of my job is being around the people.
Customer Service Representative (Former Employee), Copperas Cove, TX – June 12, 2014
A lot can be learned from this company and the training is spectacular. A typical day at work depends on your confidence in yourself and how much you trust your teammates because they can be your best friend, and help you through everything.
Cons: long hours, rude coustomers, rude employees, lay over rate
this was the worst job ive ever worked at . the managers there where unprofessional and un ethical . it was a company that had a dozen law suits due to harassment . working as a bill collector was very depressing and draining . GC had so many changes in the policy it was hard to keep up .all the job qualifies is a being able to pass a drug screening.