Pros: i loved being around computers all day, it was (kind of) a desk job, being in charge was fun in certain situations, employee discount on most items in the store
Cons: hated the responsibility, no breaks unless i worked an 8 hour shift, manager without the pay, very limited to what we could perform at geek squad
I originally applied for Geek Squad to start to build my professional experience with computers while obtaining an hourly wage. It was not exactly what I was looking for when comparing to my current major in school, but it was technical experience nonetheless.
When I had first started working for Geek Squad, I had no idea how the company's operating – more... procedure was performed. I figured it was a place where people would drop their computer off, we'd fix them, and give them their computer back. However, because we were a subsidiary of Best Buy, we had to follow extremely strict SOP. I will not list all of our rules, but it was anything from "We can't do this 5 minute heat sync replacement here in store. We have to send it to our service center in Kentucky and it's going to be a 1-2 week repair" to "I can't install your operating system for you, even though I have a Windows 7 disc and your product key. I need your recovery disks, which come from the manufacturer and include all of the manufacturer's built-in software [bloatware]. You don't have them? Well, you need to call HP to obtain them and it will take about a week to receive them. We will keep your broken computer in the meantime."
I was originally informed that the job was going to consist of being in charge of shipping and receiving, scheduling client appointments, and minor troubleshooting over the phone. However, this position also came with the responsibility of administering the entire precinct's operations. If any other agent was to make a mistake, it was my duty to resolve it. If there were any customer issues, my job was to get to the route of the problem, compromise, and make the customer happy while being fair to the company as well.
As time went on, I realized that this job required much more time, effort, and responsibility than I was willing to present as a full-time student. Everyone's work fell back on me, and the smallest mistake could result in a catastrophic loss to the company. I was also not satisfied with my hourly wage, especially because I had felt that I was the supervisor without the paycheck. Stress began to build and tension became present across the entire precinct.
As the next semester is starting at the end of the month, I will not be able to handle the stress and maintain a high GPA simultaneously. I am looking to leave the company soon to focus on school, however I want to continue to build my technical experience and maintain a steady pay as well. – less