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GEICO
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132 reviews

GEICO Employee Reviews

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Excellent work enviroment
Customer Service Rep (Current Employee), Scranton, PAJuly 3, 2015
Geico has been one of my best places to work. Fun work place with supportive management. Co workers felt more like family.
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Valuable experience for young adults
Insurance Agent (Auto Service) (Former Employee), Virginia Beach, VAJuly 1, 2015
Pros: Company Culture, Marketable Trade, Benefits, Flexibility
Not only does GEICO provide a great opportunity for employment, they provide the means to fruitful career. Whether, you're young and looking for an entry-level position or have 20 plus years experience in a particular field, you'll find your niche at GEICO. The company culture is second to none, especially considering the size of regional offices and the large quantity of employees. I would highly recommend GEICO to young adults looking for that first "real job". You'll be treated like a professional, and you'll make decent money. It's a great opportunity to really gain some independence and mature. The supervisors and managers are extremely supportive. It's literally a perfect job for a young adult. You'll be provided with a marketable trade, and great benefits packages as well.
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Worst job culture for advancement. High stress expectations of employees.
Licensed Auto Insurance Counselor (Former Employee), Fredericksburg, VAJuly 1, 2015
Pros: Get to meet nice smart coworkers.
Cons: Fear based call center culture promoted by supervisors & managers.
Each pod of employees in the Customer Service Department (about 10-12 employees) has a supervisor who oversees your calls and statistics. Geico expects normal people to hussle with high time efficiency and high accuracy to ever-changing rules and regulations (up to ten per week) that are initiated by management (NOT BY STATE INSURANCE COMMISSION). So nearly all of these rules are highly arbitrary. Not complying to the rules (even on the day that they are put in place) can create a low score on your calls, depending on your supervisor.

Management "gates" the calls that the computer sends your way. If management wants you to have a high "A-call" score for the week and/or month, they will gate you for a lot of billing calls, which are quick and easy. Your future is entirely at the whim of management. If you are lucky enough to land a job in another department at Geico, it will only be for the same pay or less, rarely at a significantly improved pay rate.

If you are sick for more than two days per six month period, your dependability scores become less than acceptable, and in conjunction with average A-call scores, you will be placed on a two-month performance plan (PIP), after which management has the option of firing you. Employees disappear and are replaced in a constant flow.

During the months of December, January, and half of February, Geico management encourages the firing of employees that are not desired (even for arbitrary supervisor reasons -- some supervisors make a point of firing those who complain to HR). Some people are even fired on "ghost calls" – more... (fake calls that are specifically designed to make you mess up). The result of these firings is that the annual profit sharing does not go to the fired people for the past year. The profit sharing checks are released at the end of February. So there is a corporate culture encouraging the fear of being fired.

Geico retains less than 60% of their employees. That says it all. If you Google Geico's employee retention rate, all you'll get is their retention rate of their insurance customers, NOT THE RETENTION OF GEICO'S EMPLOYEES. Geico spends a lot of money cleaning up their image online. I personally asked a former Vice President of Geico what the average length of time that a worker stays at Geico and he said two years. Those that stay more than five years, according to him, was only around 15%.

If you want to practice your ability to talk to a lot of people on the phone, and only want to work for a couple of years, work there at your own risk. Geico fires a lot of employees and rarely pays out unemployment because of HOW THEY SET YOU UP AND HOW THEY USE ARBITRARY RULES to encourage low scores for those who aren't the chosen few. Working there will burn you out if you fight for your job against their (arbitrary) tide. If and when you go, you won't be able to count on an unemployment check. As soon as you start working at Geico, the best strategy is to immediately look for another job, preferably not in the insurance field, because most insurance companies are only just slightly better than Geico. – less
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Office manager/ sales agent
Office manager/ Sales Agent (Former Employee), South CarolinaJuly 1, 2015
Pros: Co workers
Cons: Owners, pay, stress
I worked for a local geico office for about five years. I liked the people I worked with. The owner was the issue. We never got paid on time . We were not hourly employees. The "co-owner" ( the actual owners spouse) thought that they knew every thing- but they were not able to log on the system. GEICO is a wonderful company- I wouldn't work for the local offices though . Try corporate
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Overall, Not Too Bad
Service Counselor (Former Employee), Buffalo, NYJune 30, 2015
Pros: flexible shifts, food on site.
Cons: short breaks
A lot of people are pretty happy to work here, so the culture isn't too bad. They expect a lot from their staff, but in return they keep people motivated with food and games. It takes the edge of the stressful call-center environment.
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Organized Work Place
Customer Service Representative (Former Employee), Indianapolis, INJune 30, 2015
Pros: Great Benefits
Cons: Call Center
Geico had good management. I enjoyed my co-workers around me. I love working with people. The most enjoyable part of the job was setting goals daily to accomplish. The hardest part of the job was the call center environment.
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High Stress but lovable Atmosphere
Claims Service Representative (Former Employee), Dallas, TXJune 30, 2015
A typical day at work was a high stress, fast paced environment that you had to be particularly suited for. You were dealing with upset customers that had just had potentially horrible damages done to them and/or their cars. It was a handle with care situation in every sense of the word. But what made it great was the people you worked for and with. They understood the stress and provided the backdrop needed to provide a healthy and fun work environment. Overall, an enjoyable experience that I was sad to leave.
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Excellent company to do work
Area Sales Manager (Current Employee), Tucson, azJune 29, 2015
Smart company doing smart work with smart people. Help customers find their way through a difficult industry. It is enjoyable to see how satisfied the company makes its customers.
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WORK EXPERIENCE
Customer Service Representative (Current Employee), Richardson, TXJune 29, 2015
Fast paced call center environment where you handle customer request and answer questions dealing with the policy. provide excellent customer service while being efficient and proficient.
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It's like working with a bunch of people from Mean Girls.
Customer Service Representative (Current Employee), dallas, txJune 29, 2015
Pros: good pay
Cons: very, very, very stressful. Goals they set are beyond unreachable.
Job just was the worst. Management was also the worst. Company is fake and just care about money. Like every other company. Never trust them!
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Good company
Umbrella Sales/Auto Sales (Former Employee), Woodbury, NYJune 29, 2015
Great place to work. Lower salary in comparison to industry standards. Many shifts but most start in the evening. Good help towards getting a college degree. Many locations across the country to transfer too.
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Good company and people
Customer Service Representative (Former Employee), indianapolis, INJune 27, 2015
Geico has great benefits and is an awesome job it is just a little too strict when it comes to things like showing empathy on a call even if you don't miss anything that is for the business nature of the call if you happen to be too into the process of your call and don't get very involved with the customer then you will be pulled for that call. The actual day at work is pretty easy and fun. I would suggest this job to my friends and family just be ready to have high expectations.
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do it for the money
CUSTOMER SERVICE REPRESENTATIVE (Current Employee), Poway, CAJune 26, 2015
Pros: pay benefits.
Cons: zombies work there
Great place to work if you like routine. Due to insurance rates changing and companies losing money to claims, all the calls that come in are negative. have to deal with people who have no idea how insurance works. get yelled at and called every name on earth. supervisors just care about themselves. great benefits and pay. work life is not valued. every supervisor thinks they are the world. training is amazing. micromanaged.
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Very Busy environment
Insurance Agent (Former Employee), Virginia Beach, VAJune 26, 2015
Pros: Management
Cons: Some goals weren't easily obtainable
It is a very, aggressive environment. The company is always wanting you to be successful. Management is great with coaching and helping you meet your goals.
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You are your number
Claims Processor (Current Employee), Addison, TXJune 26, 2015
Pros: profit sharing
Cons: schedule flexability
possibility for advancement at a fast pace. phone based position with little time between calls. you get profit sharing which is a plus and they do promote saving and retirement.
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stressful
Customer Service Representative I (Current Employee), Macon, GAJune 26, 2015
Pros: benefits
Cons: everything else
You are micro-managed and have to deal with horrible calls back to back. Its cery stressful and the pay is great but they give you so much to make up for how terrible the job is. If you can handle stress and can bounce back easily go for it . I would rather work in fast food.
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Providing great service
claims service representative (Current Employee), fredericksburg, vaJune 25, 2015
Pros: lots of activties
Cons: no cons
Fun place to work for, always something interesting and new that keeps you going. My peers that i work with are helpful and considerate. I've learned a lot about providing excellent customer service, basically treat people the way you expected to be treated. The hardest part of my job is killing the rude people with kindness there is no need to be rude and out of control. The great thing about job is that I love what I do despite the challenges and changes I encounter every day.
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Great Employer
Sales Representative (Current Employee), Tucson AZJune 24, 2015
GEICO is a great company to work for. I would highly recommend GEICO to anyone. Have not any type of issue with the company.
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Great place to work, great pay, excellent benefits.
Customer Service Representative IV (Former Employee), Virginia Beach, VAJune 22, 2015
GEICO is a great place to work. It has a wonderful work environment that is team oriented and family friendly. They provide many opportunities to move up in the company and increase your pay. They also have a wonderful benefits program.
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Demanding and not for the faint of heart.
Homeowners sales Supervisor (Current Employee), Fredericksburg, VAJune 22, 2015
Pros: Decent benefits, and competitive salaries and bonuses.
Cons: Micro-managed, tit for tat (calls get graded), and terrible work-life balance.
GEICO boasts excellent on the job training, and is overall a good company to work for in Virginia. The demanding fast-paced environment is great for anyone looking for a challenge. The drawbacks however, are also equally weighing. As an employee of 6 years the company has opportunity with how they manage supervisors as far as workload. The work-life balance is terrible, as one progresses through the ranks you are expected to live there and very rarely get recognition as a member of management. Associates who are on the sales force can make more than a manager/supervisor, and it is not at all uncommon. Who you know can also play a part in progressing through the ranks of management, the system is very political. That aside, overall the company takes care of their employees as far as benefits and salary/bonus.

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About GEICO

For more than 75 years, GEICO has stood out from the rest of the insurance industry! We are one of the nation's largest and fastest-growing – Read more

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