Data Entry- Insurance Assistant (Former Employee), Hinesville, GA – December 5, 2013
I enjoy working with great employees and I enjoyed using the computers and answering phone calls. I really didn't have anything that was really difficult other than not being able to sign our customers up on the insurance plan due to I didn't have a certificate on the insurance career field.
Insurance Claims Counselor (Former Employee), Macon, GA – December 3, 2013
I enjoyed working at Geico. My peers and supervisors made each day at work a cheerful one. I did my job to the best of my ability and was always rewarded certificates for excellence. You can move up within the company, and compensation and benefits were reasonable.
Customer Service Representative (Former Employee), Indianapolis, IN – November 25, 2013
Pros: great pay! i loved the actual work!
Cons: management was not nice and allowed harrassment.
A typical day at work involves a lot of training. Geico takes training their associates very seriously. They train new associates in a classroom setting for 3 months. Most of my co-workers were really nice people. Apparently, there were a few that did not like me that complained to HR that I made racist remarks in class. Which was not true. I was subsequently – more... harassed by management for every little thing for two weeks and fired. I was told that describing a customer born in 1923 as elderly to other people in the class during a round table discussion was racist. The hardest part of the job was dealing with the harassment. The most enjoyable part of the job was taking phone calls and helping customers. I love helping people! – less
Claims Representative (Current Employee), Macon, GA – November 20, 2013
Pros: decent wages and good benefits
This place, however good the pay and benefits are, only allows a 15 min break, a 30 min lunch and if you have to take a short break in between to say... go to the bathroom? You have to clock out and you are timed. If you take 10 minutes all together from these small in between breaks, you have hit your limit and you better not go over or they will "take – more... action." Also doctor's notes don't count for anything. If you are sick, you take a hit on your "dependability" and you won't get it back for a whole year. – less
Sales Agent/Senior Team Leader (Former Employee), Virginia Beach VA – November 17, 2013
assist customers with insurance needs co workers were great always upbeat some managers were great to work with others needed a little more training hardest part of job was the long hours 12hr days best part was working with customers to resolve concerns
SERVICE COUNSELOR (Former Employee), Getzville, NY – November 15, 2013
Cons: everything else
Let Me start this off by saying dont apply for this job if you have children. GEICO doesn't care if your child get cancer you can't miss a day. And if you do their better be time in their att system or your in trouble. A typical day at GEICO is talking on the phone non stop to upset and very rude customers . I use to take at least 80 calls a day if – more... not more of people just yelling. Also its very hard to move up in a company that changes things every month once you get the hang of one thing its different. Everyone who's a serv agent who i had spoken to is very un happy with the job but stuck because they pay so good and the benefits are good.but the cost to work here is even higher. The stress of this job gave me very bad head aches and high blood pressure . And most employees at geico drink an energy drink just to make it threw a day because they push you so hard. – less
Good experience, good job security, impossible to move up.
Sales Performance Analyst (Current Employee), Woodbury, NY – November 11, 2013
Pros: job security, benefits
Cons: hours, salary, working holidays
It really is a place where management makes up the rules as they go along. Everything an employee does is broken down into numbers. Associates are given "report cards" like 5th graders are. Many of the ratings are subjective. I know this for a fact as I work in the capacity of grading my peers. Training is poor. It is difficult to get questions answered – more... if you are trying to do well. No one ever wants to commit to saying "do it this way", or "That is right, this is wrong.", so associates are left guessing and if you guess wrong, your review will be poor.
You can meet and exceed your goals and not "earn" a raise. Only people who outperform their peers get a raise. Someone rated a 9.8 out of 10 won't get a raise if his peer was a 9.9. Not a place to work if you want to make money.
The sales department's bonus structure is outrageous. Less than 10% of the staff ever "earn" a bonus. – less
Claims, Sales, Service & Support Services (Former Employee), Lakeland, FL – November 4, 2013
Pros: benefits and wages
Cons: no room for advancement unless you have a degree or you are pursuing, obsurd workload
10+ years of misery. In my first few years it seemed like a great place and you make great friends, but once the honeymoon phase wears off it's a different story. The benefits, wages and friends are great, but that's about it. You get worked like a mule and are expected to smile about it. People continue to work there because they have no other place – more... to go for the same compensation. There is no advancement in that office. They only look at candidates that are pursuing a degree or already have one. Furthermore, if you do have a degree but it isn't in a business related field you'll get passed up or be expected to take additional classes to meet thier requirements. It does not matter how long you have worked for them, how good of an associate you have been or what type of rating you get; if you aren't taking classes on top of a soul crushing workload or already have a degree you won't get promoted. – less