Pros: good pay, decent benefits
Cons: terrible management, ridiculous policies, childish attitude of supervisors, stagnant corporate culture, poorly lit office
Management is horribly incompetent and completely out of touch with the general working population. While the pay is decent and the benefits are nice, there are so many rules and regulations that it feels a bit like being back in middle school. Employees are NOT valued as individuals and good luck suggesting change: the corporate culture is so stagnant – more... that any changes suggested by anyone other than upper management are completely disregarded. The company does not trust its employees at all: they police and micromanage the rank and file to death (for example, no you can't listen to an ipod at your desk you may record company information on it).
I worked both on and off the phones and I have to say off the phones is much better...however I would absolutely not recommend a call center job with GEICO to anyone, even my worst enemy. Yes it IS that bad.
The company makes a big deal about the opportunities for advancement but these are limited to those with very specific degrees regardless of skills/experience.
I have given this company 2.5 years of my life while I finished my BA. I will be graduating with a double major in History and Classics in a few weeks and wanted to give GEICO preference before I sought outside employment. I spoke with several hiring managers for multiple entry-level analyst positions and my years of experience, research and writing skills, and the myriad extra projects well above my pay grade that I have taken on throughout my career amounted to absolutely nothing. I was met with: Why didn't you get a buisness degree? I think a career on the phones in Sales or Service is right for you.
Sorry GEICO but the past few months have been an interview...for you to keep a talented, motivated individual who will have a BA and years of practical experience in a matter of days. You, unfortunately, are no longer being considered. – less