Great place to work, but heavy work load
Claims Representative (Former Employee) – Poway, CA – February 12, 2017
I gained quite a lot skills while working at Geico and I grew as a person and as a professional. I have had several supervisors who were all very supportive and did their best to create a fun, positive environment.
The difficult part is that it is a call center. Employees are expected to answer as many calls as possible while completing as much work as possible -- all the while being closely monitored by management. I took anywhere from 30-60 calls per day. In addition to taking calls, time must be found to follow up with some of the customers whom initially reported their claim/concern to you over the past week or two.
So, it's not just a call center when you work in the claims department. You are responsible for a certain amount of claims, a caseload, if you will, while doing the call center aspect of the job every day.
It was very challenging at times, both mentally and emotionally. There were definitely quite a lot of happy customers, but there were just as many difficult customers. Geico provided the tools,training and support to ensure I could effectively do my job. But after 8 hours on the phone, listening to people who have just had possibly the worst day of their life, it was quite draining. I would often drive home in complete silence, radio turned off, to rest my mind.
With that being said, the pay and benefits were great, management was fair (even though a lot of micromanagement took place), and they were understanding when time off was needed/requested. In addition, pay raises were pretty much guaranteed if you met your goals.
Good pay, advancement opportunities, supportive management, great benefits, on-site cafeteria
Mentally draining, micro-managed, short breaks